Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Salt
Avenue de Malley 2
1008 Prilly
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Salt service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Salt: Easy Method
What is Salt
Salt is a telecommunications brand known for mobile and home Internet/TV services originating in Switzerland and for consumer-facing subscription products available through apps and a website. It operates direct telecom contracts (mobile and home) and offers digital subscriptions that can be purchased either via third-party app stores or directly on its website.
How to cancel Salt
- Mobile subscriptions bought through the App Store or Google Play: cancel directly in your Apple or Google account to stop auto‑renewal - deleting the app does not cancel the subscription. See your app‑store subscription settings for steps (Salt terms).
- Subscriptions purchased on Salt’s website: sign in to your Salt customer account and cancel or change payment method through the payment processor settings at least 24 hours before the end of the current billing period (Salt terms).
- Salt Mobile (direct telecom contracts): cancel by calling 0800 780 100 or by sending a written cancellation via registered post (raccomandata A/R) to Salt Mobile SA in Prilly, Switzerland; allow the contract’s required notice (commonly 60 days before end of minimum term) (Salt Mobile cancellation).
- Salt Home (home Internet/TV): cancel at the end of a calendar month with 60 days’ notice by calling 0800 700 500; early termination fees may apply under the contract (Salt Home information).
- If you choose postal cancellation, send to: Salt Mobile SA, Avenue de Malley 2, 1008 Prilly, Switzerland, using registered post and retain the delivery receipt.
What happens when you cancel
For app‑store subscriptions and website subscriptions, cancelling stops future auto‑renewals; you generally retain access to the paid service until the end of the already‑paid billing period. For Salt telecom contracts, cancellation triggers the contractual notice period (commonly 60 days) and your service will continue until that notice and any minimum-term obligations are fulfilled. Early termination fees can apply where the contract permits.
Number porting, final charges and retained account data depend on the service type and local rules; always request written confirmation of the cancellation and check the final bill for unexpected charges.
Will I get a refund?
Salt’s standard terms state that, except where a specific "Refunds" policy applies, customers do not receive a prorated monetary refund when cancelling - instead, you keep access until the end of the paid period. However, Canadian law affects how refunds are handled in Canada: the CRTC requires providers to refund unused prepaid service when services are billed in advance and cancelled, and the Wireless Code adds device‑return and other protections. If you are in Canada, Salt operating there must comply with these requirements, which can create exceptions to the company’s general no‑prorate wording.
Salt plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Mobile plans | Varies | Salt’s public pricing is typically in CHF (Switzerland); no verified CAD list found for 2024/2025. |
| Home Internet / TV | Varies | Local terms and CHF pricing apply for Swiss offers; convert or check local availability. |
| App / digital subscriptions | Varies | Prices depend on the app store currency and regional availability. |
Your consumer rights in Canada
If you are a Canadian consumer, the CRTC and the Wireless Code provide specific protections: providers must refund the unused portion of prepaid service billed in advance upon cancellation, allow device returns within the specified trial period (generally 15 days, 30 days for persons with disabilities), and use plain language contracts. If a provider will not resolve your dispute, you may escalate to the Commission for Complaints for Telecom‑television Services (CCTS) or seek advice from federal consumer resources.
Customer experiences
User reports are mixed. Some customers praise network quality in Switzerland, calling it among the better available networks. Many other users report poor cancellation experiences: contradictory or unclear cancellation instructions, lack of written confirmation, delays or failure to process cancellations, surprise charges, and difficulties contacting support by email. These recurring complaints suggest you should document every step when cancelling and insist on written confirmation.
Documentation checklist
- Account number and customer ID (from your bill)
- Government ID or other identity proof used on the account
- Copy or screenshot of the contract and relevant terms (start date, minimum term)
- Last bill and payment receipts
- Copies/screenshots of any cancellation attempts, chat logs, emails, or confirmation numbers
- Registered post proof (tracking and delivery receipt) if you mail the cancellation
Common mistakes
Typical errors include deleting the app and assuming the subscription is cancelled - app removal does not stop app‑store subscriptions. Missing the cancellation window is another common mistake: website subscriptions must be changed or cancelled at least 24 hours before the billing period ends, while telecom contracts often require 60 days’ notice. People also fail to keep written confirmation, which makes disputes harder to resolve, and they assume a refund will be automatic even when company terms say otherwise (remember Canadian law can override those terms in some cases).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play subscription | No company‑level prorated refunds per Salt terms; app‑store refunds follow Apple/Google policies; in Canada, CRTC rules on prepaid unused service may apply. | Low to Moderate - straightforward to cancel in the store, but checking refunds may require contacting store support. |
| Website subscription | Salt terms: no prorated refund; Canadian rules may require refunds for unused prepaid service. | Moderate - cancel via your Salt account; must act at least 24 hours before billing cycle ends. |
| Salt Mobile (telecom contract) | Final billing and refunds depend on contract terms and local regulation; Canadian consumers are entitled to refunds for unused prepaid service where applicable. | High - requires calling or registered post; common customer reports of delays and lack of written confirmation. |
| Salt Home (Internet/TV) | Refunds subject to contract terms; early termination fees may apply; Canadian rules apply if services are provided in Canada. | Moderate to High - 60 days’ notice and possible contract penalties. |
After cancelling
Keep copies of all cancellation confirmations, postal delivery receipts and final bills. Monitor your bank/credit card for any continuing charges and contact the payment provider or your bank immediately if unauthorized charges continue. If you are in Canada and the provider does not comply with applicable CRTC or Wireless Code obligations, you can file a complaint with the CCTS. Useful links: Salt terms (be-salt.com terms), Salt Mobile cancellation help (salt.ch mobile cancellation), Salt Home account info (salt.ch home help), CRTC guidance (Canada - CRTC refund clarification), and CCTS information (CCTS).
Address
Salt Mobile SA
Avenue de Malley 2
1008 Prilly
Switzerland
Send cancellations by registered post (raccomandata A/R) and keep the delivery receipt.