Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Soylent
767 S. Alameda St, Suite 450
90021 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Soylent service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Soylent: Easy Method
What is Soylent
Soylent is a brand of nutritionally complete meals sold as ready-to-drink bottles and powdered tubs, offered in single purchases and subscription plans. Products are marketed as meal replacements that provide a balance of protein, carbohydrates, fats, vitamins and minerals for convenience and cost-effective nutrition.
How to cancel Soylent
- Sign in to your account at soylent.com, go to Subscriptions or Orders, choose the active subscription and select "Manage" or "Cancel" - follow on-screen prompts and confirm cancellation. Check the cancellation cutoff shown for your upcoming shipment.
- If you cannot cancel in your account, use the Soylent Help/Contact page on the website to submit a support request or use the site’s contact form; state your account email, order or subscription number, and request cancellation. Save the confirmation or ticket number.
- For prepaid subscriptions or if you prefer written notice, you can send a cancellation request by mail to the corporate address (see Address below); consider registered or certified delivery for proof.
What happens when you cancel
After cancellation you will stop receiving future shipments; cancellation takes effect according to the subscription terms and any cutoff for the next scheduled delivery. Previously shipped orders are generally not automatically returned; you remain responsible for any order that has already shipped.
Your account on Soylent’s site typically remains active so you can review past orders and billing history. Soylent will retain account data and order records in line with its privacy policy and applicable law; contact support if you need data removal or copy of records.
Will I get a refund?
Refund eligibility depends on product condition, timing, and the specific plan. Refunds are unlikely for past deliveries that have been accepted or consumed; unopened or defective items may be eligible for return or refund under Soylent’s returns policy and applicable consumer laws. Prepaid subscriptions often have different rules (locked-in pricing, auto-renewal) - review the prepaid terms in your order confirmation.
If a product is faulty, damaged in transit, or materially not as described, you should contact Soylent support promptly; Canadian consumer protection laws may entitle you to repair, replacement, or refund. If you paid with a credit card and you cannot resolve the issue with the merchant, you may be able to dispute the charge with your card issuer as a final recourse.
Soylent plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Soylent Drink Strawberry (Subscribe & Save) | C$55.00 per 12‑meal case (≈C$4.58/meal) | per delivery (~30 days typical) | Auto-shipped; flexible interval 15 - 60 days |
| Soylent Drink Strawberry (Prepaid Subscription) | C$160.65 per 12‑meal case (≈C$4.46/meal) | 3‑month prepaid | Free shipping; locked‑in pricing; auto-renews |
| Soylent Drink Strawberry (Prepaid Subscription) | C$302.40 per 12‑meal case (≈C$4.20/meal) | 6‑month prepaid | Free shipping; lower per‑meal rate |
| Soylent Powder - Original | C$108.00 (per tub/package) | one‑time purchase | Complete meal powder, 20g protein, 28 vitamins & minerals |
Your consumer rights in Canada
Canadian consumer protection is primarily handled at the provincial level, so specific cancellation and refund rights vary by province. Generally, consumers have protections against defective products and misleading business practices; merchants must honour reasonable returns, repairs, or refunds where required by law or where the product is not as described.
For subscriptions, the seller must clearly disclose recurring charges, renewal terms and cancellation procedures. If you believe your rights under provincial consumer protection legislation or federal laws (e.g., laws against deceptive marketing) have been violated, you can file a complaint with your provincial consumer protection office or seek assistance from your payment provider.
Customer experiences
Reports from customers are mixed. Many users appreciate Soylent’s convenience, subscription flexibility (interval changes) and discounted prepaid pricing or free shipping on prepaid plans. Users also report lower per-meal costs with long-term prepaid plans.
On the other hand, some customers describe difficulty reaching support or confusion about cancellation timing and cutoffs, which can result in an unexpected shipment or charge. Others note positive responsiveness for issues with damaged or defective items when they contact support promptly.
Documentation checklist
- Account email and full name used for the order
- Order number, subscription ID, and dates of charge(s)
- Screenshots of your subscription management page and any cancellation confirmations
- Photographs of damaged or defective items, and shipping/tracking numbers if applicable
- Payment method details (last four digits of card, transaction date) and any support ticket numbers or emails
Common mistakes
Common errors include cancelling after the cutoff for the next shipment (resulting in an additional charge and shipment), assuming prepaid plans are fully refundable, or cancelling without obtaining and saving a confirmation. Another frequent issue is sending a cancellation notice to a general inbox or social media rather than using the official account management or support channels, which can delay processing.
To avoid problems, confirm the cancellation in your account, save confirmation emails or ticket numbers, and check your next billing date to ensure the cancellation took effect before the next charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel online via account | Possible for future shipments; refunds depend on timing and product condition | Easy |
| Contact support (website form / email) | Possible for defects or special cases; may require evidence | Medium |
| Prepaid subscription cancellation | Refunds limited or pro‑rated depending on terms; check prepaid terms | Medium - Hard |
| Mail (registered/certified) | Possible with proof; slower and may require follow-up | Hard |
After cancelling
After you cancel, keep copies of confirmations and check your payment method for any unexpected charges. If you need help, use Soylent’s support channels on their website: Soylent. For guidance on consumer rights or to file a complaint in Canada, see the Competition Bureau at competitionbureau.gc.ca and the Government of Canada consumer pages at canada.ca - Consumers. If you cannot resolve a billing dispute with Soylent, contact your card issuer about a chargeback and keep your documentation ready.
Address
Soylent Nutrition, Inc.
767 S. Alameda St, Suite 450
Los Angeles, CA 90021
United States