Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Unicity
103–6554 176 Street
V3S 4G5 Surrey
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Unicity service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Unicity: Easy Method
What is Unicity
Unicity is a global nutrition and wellness company that sells dietary supplements, weight-management products and bundled programs (such as the Feel Great System) through online stores and a network of Independent Distributors. Products and subscription options are available in Canada through Unicity’s regional site, local warehouses and third-party app stores, and membership/refund terms differ depending on how the purchase was made.
How to cancel Unicity
- Web / Unicity account: Log into your Unicity account, locate Subscriptions or Orders and choose the cancellation option. If you prefer offline, sign or revise your Subscription Agreement and write “Cancel” at the top, then send it to Customer Service at least 10 business days before your next shipment (see address at end). Sending by registered mail for proof of delivery is recommended.
- Apple App Store (iOS): If your Unicity purchase or subscription is billed via Apple, cancel through your Apple ID Subscriptions in device Settings - Unicity cannot cancel App Store subscriptions for you.
- Google Play: If billed through Google Play, open the Google Play app, go to Subscriptions in your Google account and cancel there; Unicity does not directly control Google Play billing.
What happens when you cancel
When you cancel a Unicity subscription, future recurring shipments should stop and you will not be billed for subsequent periods. Access to member-only pricing or subscription-only offers may end at cancellation; any remaining one-time product purchases are unaffected. Unicity retains account records and order history per its privacy and data-retention policies, which may allow you to restart or re-subscribe later. If cancellation is processed after a billing cutoff (for example within the 10-business-day window for offline requests), you may still receive the next shipment and be charged for it.
Will I get a refund?
Refund eligibility depends on the product, purchase channel and timing. Standard returns: you may return most products (one time per formulation) within 60 days for a refund if the product is unused and in its original packaging; refunds equal the original purchase price minus any credits earned on that order. Exceptions and guarantees: Unicity’s Feel Great Guarantee allows Retail Customers and Members (non-Distributors) to request a full refund within 90 days if not satisfied after consistent use (often tied to ~50% compliance logged in the app); unopened Feel Great products may be returned within 15 days of delivery for a no-questions refund. Canada-specific policy: Unicity’s Canada region allows returns within 60 days for a 100% refund of purchase price with a return authorization; return shipping costs are the customer’s responsibility. Purchases made through Independent Distributors must generally be refunded by the Distributor, not Unicity corporate. Refunds for purchases billed through Apple or Google are governed by Apple/Google in-app purchase policies and are handled by those stores.
Unicity plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Feel Great System (Unimate + Balance bundle) | C$179.00 | One-time purchase | Includes 60 servings of Unimate and 30 servings of Balance; free shipping from local Canadian warehouse |
| Unicity Feel Great System (retail) - Dukan.ca listing | C$215.00 | One-time purchase | Bundle including Unimate & Balance (sold out currently) |
| Unicity Balance (60-packet box) | C$189.99 | Per box | Orange flavor, 30-day supply |
| Unicity Balance (30 sachets) | C$58.00 | Per box | 30 sachets (fresh stock), discounted from M.R.P. C$81.00 |
Your consumer rights in Canada
Canadian consumers generally benefit from federal and provincial consumer-protection laws that include cooling-off rules for distance sales, disclosure requirements and prohibitions on unfair practices; a common cooling-off period for distance sales is 10 days but specifics vary by province. Digital subscriptions and in-app purchases are also subject to Apple and Google store policies, which can limit direct merchant refunds. Because Unicity sells via corporate channels and Independent Distributors, refunds and contract cancellation remedies may differ by how you bought the product - distributor sales often require you to seek a refund from the Distributor. If you believe your statutory rights (for example timely refunds or unfair practices) have been violated, you can contact provincial consumer protection offices or the federal Competition Bureau for guidance and complaint options.
Customer experiences
User reports are mixed. Many customers describe positive health outcomes - weight loss, increased energy, improved blood-sugar and cholesterol markers - and praise product quality and some helpful customer-service interactions. Conversely, complaints include delays or difficulties obtaining refunds, unexpected recurring charges after attempted cancellations, poor or inconsistent customer support, and skepticism about the multi-level distribution model. Some users report no benefit, side effects such as heartburn or jitters, or concerns about price versus value. These mixed reports underline the importance of tracking orders, keeping documentation and understanding which channel (Unicity, Distributor, Apple, Google) billed you.
Documentation checklist
- Order number(s) and purchase receipt(s) (email or printed)
- Account login/email used for Unicity account
- Subscription Agreement copy (for offline contracts) with “Cancel” marked if used
- Proof of cancellation action (screenshots of account cancellation, Apple/Google subscription cancellation, or signed mailed notice)
- Return authorization number (if provided) and tracking/registered-mail receipt
- Product packaging and photos showing condition (for returns)
- Any correspondence with Unicity, Distributor or app-store support
- Compliance log or app usage proof (if claiming a Feel Great Guarantee refund)
Common mistakes
A few common errors cause delays or failed cancellations: attempting to cancel through Unicity when the subscription is billed by Apple or Google (which require cancellation in the respective app store), missing the 10-business-day offline cancellation window so the next shipment is already processed, shipping returns without a required return authorization, and assuming corporate Unicity will refund purchases made through Independent Distributors. Also, failing to retain proof of mailing or cancellation screenshots can make refund disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Unicity account) | Refunds follow Unicity policy (60-day standard / 90-day Feel Great exceptions; credits may be deducted) | Low - Moderate |
| Offline (Subscription Agreement mailed with “Cancel”) | Refunds follow Unicity policy if eligible; must meet timing and return rules | Moderate (requires signed notice and proof of delivery) |
| Apple App Store | Refunds handled by Apple under App Store rules | Low (cancel in Apple settings; refund requests via Apple support) |
| Google Play | Refunds handled by Google Play policies | Low (cancel in Google Play; refund requests via Google support) |
After cancelling
After you cancel, keep copies of confirmation messages, cancellation screenshots and any return tracking numbers until refunds or credits are posted. If you do not receive a refund within the timeframe stated in Unicity’s policy, follow up with Unicity Customer Service and provide your documentation. For App Store or Google Play purchases, contact Apple or Google support directly for refund requests. For unresolved disputes related to Distributor purchases or suspected unfair practices, consider contacting your provincial consumer protection office or the federal Competition Bureau for guidance.
Helpful resources: Apple - cancel subscriptions, Google Play - manage subscriptions, Government of Canada - consumer protection, and Unicity regional support pages via Unicity Global.
Address
Unicity Canada Ltd. 103 - 6554 176 Street Surrey, BC V3S 4G5 Canada