Cancellation Webnovel: Easy Method

What is Webnovel

Webnovel is a digital reading platform and marketplace that offers serialized web novels, comics and short stories, using a coin-based economy and subscription memberships to grant access to chapters and exclusive content. It is operated by Cloudary Holdings (sometimes branded as Webnovel) and is available on the web and via iOS and Android apps.

How to cancel Webnovel

• Apple / App Store (iPhone/iPad): Open Settings on your device → tap your name → Subscriptions → locate Webnovel and tap Cancel Subscription. The cancellation takes effect at the end of the current billing period; refunds are handled by Apple.
• Google Play (Android): Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Webnovel → Cancel subscription. The subscription remains active until the end of the billing period; refunds are handled by Google Play.
• Webnovel website (webnovel.com): Log in on a browser, go to Account or Wallet → Membership/Subscriptions and click the cancel link. In the mobile app there may also be Profile → Settings → Manage Subscription linking to the relevant place. Cancelling on the website stops auto‑renewal at the end of the current term; if you paid via the site you must request refunds through Webnovel's Help Center.

What happens when you cancel

When you cancel, auto‑renewal is turned off and your subscription remains active until the end of the paid billing period; you will retain access to any membership benefits for that remaining time. Purchased coins or unlocked chapters generally remain in your account for use, but availability of certain titles may change if content is later blocked or removed. Webnovel may retain account and transaction records in line with its policies; cancelling does not necessarily delete your account or purchase history unless you explicitly request account deletion through their support channels.

Will I get a refund?

Webnovel's public statements indicate that refunds are handled case by case: if you accidentally recharge too much, you may apply for a refund and the platform will review records and act according to their policy. There is no clear universal 14‑day statutory refund for digital subscriptions once access has been used; refunds appear discretionary. If you subscribed through Apple or Google Play, those stores handle refund requests under their own policies and processes rather than Webnovel.

Webnovel plans and pricing

Your consumer rights in Canada

Under Canadian consumer law there is generally no automatic 14‑day cancellation or refund right for digital subscriptions once the service has been accessed, but consumers are entitled to clear, upfront terms on auto‑renewal and accessible cancellation mechanisms; terms that are unfair or deceptive may be actionable under federal and provincial consumer protection rules. If Webnovel's practices prevent you from cancelling or obtaining refunds as promised, you may pursue a chargeback or dispute through your credit card provider, contact provincial consumer protection offices, or raise issues with the Competition Bureau where advertising or representations appear misleading.

Customer experiences

Public user reviews are recurring patterns of negative or neutral. Common themes include high cumulative costs for long novels, confusion or difficulty locating cancellation controls (especially on Android), and dissatisfaction with customer support responses which some users describe as automated or unhelpful. There are reports of users being charged for content that later became blocked or unavailable, and complaints about unreliable in‑app reward systems. Some users do report resolving issues, but the volume of complaints suggests caution when subscribing and keeping receipts and confirmation emails for any purchase.

Documentation checklist

• Account email and username, order/transaction IDs, and subscription receipts (App Store/Google Play or Webnovel order confirmation).
• Dates of charges, screenshots of billing entries, and any in‑app subscription pages showing active status.
• Copies of correspondence with Webnovel support, and screenshots of errors or blocked content where relevant.

Common mistakes

Users commonly try to cancel in the wrong place (for example cancelling on the Webnovel site when the subscription is billed through Apple or Google Play), expect an automatic refund immediately after cancelling, or fail to save proof of purchase before contacting support. Another frequent issue is contacting the wrong support channel or following advice to contact intermediaries like Stripe when the store (Apple/Google) controls refunds for app purchases.

Comparative recap

After cancelling

After you cancel, keep confirmation that auto‑renewal has been turned off and retain receipts or subscription screenshots until any billing issues are resolved. For refund or support requests, use Webnovel's Help Center and provide the documentation checklist items. If you subscribed via Apple or Google, start your refund request with Apple Support or Google Play support respectively. Helpful links: Webnovel main site webnovel.com, Webnovel Help/Support (access via the site or app profile), Apple subscriptions support Apple - manage subscriptions, Google Play subscriptions support Google Play - subscriptions, user reviews and discussion pages such as Trustpilot and Webnovel forum for community experiences.

Address

For certified mail (termination or arbitration notices), send to:

Cloudary Holdings Limited, Building 6, No. 690 Bibo Rd, Zhangjiang, Pudong, Shanghai, P.R. China