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I hereby notify you of my decision to terminate the contract relating to the Webnovel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webnovel: Easy Method
What is Webnovel
Webnovel is a digital reading platform and marketplace that offers serialized web novels, comics and short stories, using a coin-based economy and subscription memberships to grant access to chapters and exclusive content. It is operated by Cloudary Holdings (sometimes branded as Webnovel) and is available on the web and via iOS and Android apps.
How to cancel Webnovel
- Apple / App Store (iPhone/iPad): Open Settings on your device → tap your name → Subscriptions → locate Webnovel and tap Cancel Subscription. The cancellation takes effect at the end of the current billing period; refunds are handled by Apple.
- Google Play (Android): Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Webnovel → Cancel subscription. The subscription remains active until the end of the billing period; refunds are handled by Google Play.
- Webnovel website (webnovel.com): Log in on a browser, go to Account or Wallet → Membership/Subscriptions and click the cancel link. In the mobile app there may also be Profile → Settings → Manage Subscription linking to the relevant place. Cancelling on the website stops auto‑renewal at the end of the current term; if you paid via the site you must request refunds through Webnovel's Help Center.
What happens when you cancel
When you cancel, auto‑renewal is turned off and your subscription remains active until the end of the paid billing period; you will retain access to any membership benefits for that remaining time. Purchased coins or unlocked chapters generally remain in your account for use, but availability of certain titles may change if content is later blocked or removed. Webnovel may retain account and transaction records in line with its policies; cancelling does not necessarily delete your account or purchase history unless you explicitly request account deletion through their support channels.
Will I get a refund?
Webnovel's public statements indicate that refunds are handled case by case: if you accidentally recharge too much, you may apply for a refund and the platform will review records and act according to their policy. There is no clear universal 14‑day statutory refund for digital subscriptions once access has been used; refunds appear discretionary. If you subscribed through Apple or Google Play, those stores handle refund requests under their own policies and processes rather than Webnovel.
Webnovel plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 50 Coins | C$0.99 | One-time | Purchase 50 coins |
| 150 Coins | C$3.99 | One-time | Purchase 150 coins |
| 250 Coins | C$6.99 | One-time | Purchase 250 coins |
| 500 Coins | C$12.99 | One-time | Purchase 500 coins |
| 1000 Coins | C$24.99 | One-time | Purchase 1,000 coins |
| 2500 Coins | C$69.99 | One-time | Purchase 2,500 coins |
| 5000 Coins | C$129.99 | One-time | Purchase 5,000 coins |
| Monthly Membership | C$13.49 | Monthly | Membership_Monthly subscription |
| Weekly Short Story Membership | C$24.99 | Weekly | Access to short stories, weekly subscription |
| Membership | C$6.49 | Monthly? | Ambiguous - likely another membership tier |
Your consumer rights in Canada
Under Canadian consumer law there is generally no automatic 14‑day cancellation or refund right for digital subscriptions once the service has been accessed, but consumers are entitled to clear, upfront terms on auto‑renewal and accessible cancellation mechanisms; terms that are unfair or deceptive may be actionable under federal and provincial consumer protection rules. If Webnovel's practices prevent you from cancelling or obtaining refunds as promised, you may pursue a chargeback or dispute through your credit card provider, contact provincial consumer protection offices, or raise issues with the Competition Bureau where advertising or representations appear misleading.
Customer experiences
Public user reviews are recurring patterns of negative or neutral. Common themes include high cumulative costs for long novels, confusion or difficulty locating cancellation controls (especially on Android), and dissatisfaction with customer support responses which some users describe as automated or unhelpful. There are reports of users being charged for content that later became blocked or unavailable, and complaints about unreliable in‑app reward systems. Some users do report resolving issues, but the volume of complaints suggests caution when subscribing and keeping receipts and confirmation emails for any purchase.
Documentation checklist
- Account email and username, order/transaction IDs, and subscription receipts (App Store/Google Play or Webnovel order confirmation).
- Dates of charges, screenshots of billing entries, and any in‑app subscription pages showing active status.
- Copies of correspondence with Webnovel support, and screenshots of errors or blocked content where relevant.
Common mistakes
Users commonly try to cancel in the wrong place (for example cancelling on the Webnovel site when the subscription is billed through Apple or Google Play), expect an automatic refund immediately after cancelling, or fail to save proof of purchase before contacting support. Another frequent issue is contacting the wrong support channel or following advice to contact intermediaries like Stripe when the store (Apple/Google) controls refunds for app purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple / App Store | Refunds handled by Apple under App Store policies | Low - cancel via device Settings → Subscriptions |
| Google Play | Refunds handled by Google Play under their policies | Medium - cancel via Play Store → Subscriptions; some users report confusing interface |
| Webnovel website | Refunds handled by Webnovel (Help Center) and appear discretionary | Medium - High - cancellation link exists but support and refund outcomes vary by case |
After cancelling
After you cancel, keep confirmation that auto‑renewal has been turned off and retain receipts or subscription screenshots until any billing issues are resolved. For refund or support requests, use Webnovel's Help Center and provide the documentation checklist items. If you subscribed via Apple or Google, start your refund request with Apple Support or Google Play support respectively. Helpful links: Webnovel main site webnovel.com, Webnovel Help/Support (access via the site or app profile), Apple subscriptions support Apple - manage subscriptions, Google Play subscriptions support Google Play - subscriptions, user reviews and discussion pages such as Trustpilot and Webnovel forum for community experiences.
Address
For certified mail (termination or arbitration notices), send to:
Cloudary Holdings Limited, Building 6, No. 690 Bibo Rd, Zhangjiang, Pudong, Shanghai, P.R. China