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Cancel WHIFF
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Whiff service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Whiff: Easy Method
What is Whiff
Whiff is a brand offering fragrance products and related services; the web Terms of Service and support materials describe product purchases and a voluntary refund policy for web-based purchases. Information about any separate app-based service or app-store-specific policies was not found in the public materials reviewed.
How to cancel Whiff
- Gather your order details: order number, purchase date, payment method and receipt or confirmation email.
- For web purchases, open a support ticket or email Whiff via the web support/contact form referenced in their Terms of Service and request cancellation (include order details). See the Terms of Service at getwhiff.info.
- If you purchased through the App Store or Google Play, request cancellation and refunds through that platform because the web TOS does not explicitly cover app-store purchases.
- If an email address for support is not available, send a written cancellation by postal mail to the company address (see Address section) or use any official account settings on Whiff’s website to cancel recurring billing if available.
- Keep confirmation of your cancellation request (ticket ID, sent email, postal proof) and follow up if you don’t receive a response within a few business days.
What happens when you cancel
Cancelling prevents future recurring billing for a subscription; the precise handling of access after cancellation (for example, whether you retain access through the paid period) is determined by Whiff’s service terms. For web purchases, cancellation requests are handled through support/tickets and any active subscription should stop renewing after the cancellation is processed. Whiff’s Terms of Service govern account and data retention, so expect your account data to remain under their standard policies unless you request deletion through support.
Will I get a refund?
Whiff’s web Terms of Service state a 14-Day Money Back Guarantee: if you request a refund within 14 days of purchase via the web support route, you are eligible for a 100% refund and the company will process refunds within 30 days. The TOS do not explicitly state how refunds are handled for purchases made through the App Store or Google Play, so those purchases often require refund requests through the respective platform. The publicly available policy does not reference Canadian statutory consumer rights; if you believe local consumer law applies, you may want to mention that in your request and/or seek advice from your provincial consumer protection office.
Whiff plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| One‑Time Purchase (1‑month supply) | C$77.00 | One‑Time | Single purchase of 1‑month supply |
| Monthly Subscription (1‑month supply) | C$55.98 | Monthly | Delivered monthly, billed monthly, swap scents anytime, save ~27% |
| Quarterly Subscription (3‑month supply) | Not explicitly listed (approx. 40% off) | Quarterly | Delivered & billed every 3 months, swap scents anytime, deeper savings |
| 30 mL bottle (Pro‑Pod™ or Regular) | C$56.00 | One‑Time | 30 mL size bottle option |
| 500 mL bottle (Regular) | C$237.00 | One‑Time | Large 500 mL bottle option |
Your consumer rights in Canada
Whiff’s published Terms of Service do not explicitly reference Canadian statutory consumer protections. In Canada, consumer rights vary by province and by the type of purchase (digital goods versus physical products). You may have rights under provincial consumer protection laws or your card issuer’s dispute/chargeback processes; these are separate from a vendor’s voluntary refund policy. If you believe statutory protections apply, consider mentioning them in your communications with Whiff, contact your provincial consumer protection office for guidance, or contact your bank or credit-card provider about chargeback options if necessary.
Customer experiences
Public reviews are mixed and appear to reference different entities with similar names. Some Trustpilot feedback (for a brand listed as “Whif”) praises pricing and scent resemblance to higher‑end fragrances. Other community posts (for brands such as “Whiff Culture” or similar names) report inconsistent product performance, delivery issues and difficulties obtaining refunds or satisfactory customer service. These mixed reports suggest verifying which specific Whiff entity you are dealing with and using documented support channels when you request cancellation or a refund.
Documentation checklist
- Order number and purchase date
- Receipt, confirmation email or screenshot of the purchase
- Payment method (card, PayPal, etc.) and last four digits if possible
- Correspondence with support (ticket IDs, dates, screenshots)
- Proof of delivery or shipping (if relevant) and any product photos
Common mistakes
Missing the 14‑day window for the voluntary web money‑back guarantee is a frequent error; make your refund request as soon as possible and include full order details. Another common mistake is contacting the wrong channel - App Store or Google Play purchases often require platform-specific refund requests, while Whiff’s web TOS and support route govern web purchases. Not providing order numbers, receipts or screenshots can slow or block a successful cancellation or refund, so always include clear documentation when you contact support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web support / Ticket | 14‑Day Money Back Guarantee for web purchases; 100% refund if requested within 14 days; processed within 30 days (per TOS) | Low - Medium - straightforward if within 14 days and you include order info |
| App Store / Google Play | Not specified in Whiff web policy; refunds typically handled via the platform’s refund process | Medium - High - platform procedures vary and may be slower or limited |
| Postal mail / Written request | Treated as a support request if received and within refund window; slower to process | Medium - adds delivery time and may delay outcome |
After cancelling
After you submit a cancellation and (if applicable) a refund request, keep copies of all confirmations and watch your payment method for the refund within the timeframe stated in the TOS (up to 30 days for web refunds). If issues persist, consider contacting your payment provider for chargeback options and/or your provincial consumer protection office. Useful references: Whiff Terms of Service at getwhiff.info, and public review threads such as a Trustpilot page (Trustpilot) or community discussions (Reddit) for user experiences. Use those resources to confirm which specific Whiff entity you are dealing with before escalating.
Address
Whiff (Rearz Inc.)
Cambridge, Ontario, Canada N1R 7P3