Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Yoto
124–128 City Road
EC1V 2NX London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Yoto service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Yoto: Easy Method
What is Yoto
Overview
Yoto makes screen‑free audio players and cards designed for children, plus a subscription service called Yoto Club that provides digital content and member benefits. In Canada Yoto sells devices (Yoto Player, Yoto Mini) and runs Club subscription plans with monthly and annual tiers.
How to cancel Yoto
- Web (Yoto Club subscriptions billed by Yoto): Log in at the Yoto website, go to "Yoto Club," click "Edit Your Subscription" and choose "Cancel subscription." Make sure you cancel at least 72 hours before renewal to avoid the next charge. If you prefer, contact Yoto Support (use the site Contact Us) - note contacting support before renewal can end benefits immediately and may forfeit unused credits.
- App Store / Google Play subscriptions: Cancel through the App Store (iOS) or Google Play (Android) subscription management on your device or via the platform account - Yoto’s website cannot cancel subscriptions billed by those stores.
- Physical product orders: Cancel before payment is taken via your account or support. After delivery you may return items within 60 days (see Documentation checklist below).
What happens when you cancel
If you cancel a Yoto Club subscription through the Yoto website, your monthly or annual auto‑renewal stops at the end of the current paid period unless you contacted support and requested immediate termination. Immediate termination via support can end benefits straight away and will usually forfeit any unused Club Credits. Subscriptions purchased through the App Store or Google Play follow those platforms' rules - cancelling there stops future renewals according to the store's timing. For physical products, returning eligible items triggers the refund process once the returned items are received and inspected.
Will I get a refund?
Yoto’s Canadian policy allows a full refund for Club subscriptions if you cancel within 14 days of sign‑up, within 14 days of delivery of physical subscription cards, or within 14 days after a free trial ends - provided no Club Credits or other subscription benefits have been used. For annual subscriptions renewed automatically, a refund is available within 14 days of renewal if credits/benefits remain unused. After these 14‑day windows, refunds for unused credits are not available. For physical product orders, you can cancel before payment or return within 60 days after delivery for a refund of the product price plus standard delivery (premium delivery costs may not be refundable). Faulty items reported within 60 days can be refunded or exchanged; after 60 days up to statutory and Yoto Product Guarantee remedies (repair, replacement, or refund if not resolved) apply.
Yoto plans and pricing
| Plan / Item | Price (CAD) | Period | Features |
|---|---|---|---|
| Explorer (Yoto Club) | C$6.99 per month / C$54.99 per year | Monthly / Annual | Unlimited digital access to 140+ Yoto Originals, new & exclusive content, member offers and discounts |
| Collector (Yoto Club) | C$12.99 per month / C$114.99 per year | Monthly / Annual | 1 Club Credit per month, everything in Explorer, free shipping on orders above C$20, 10% Yoto discount |
| Collector+ (Yoto Club) | C$21.99 per month / C$189.99 per year | Monthly / Annual | 2 Club Credits per month, everything in Collector, same shipping threshold and discount |
| Yoto Player (3rd Generation) | C$134.99 | One‑time | Screen‑free audio player device |
| Yoto Mini (2024 Edition) | C$99.99 | One‑time | Compact screen‑free audio player device |
Your consumer rights in Canada
Yoto provides a Product Guarantee covering general faults for up to 24 months and memory/storage‑specific faults for up to 48 months. Remedies under that guarantee include repair or replacement (possibly with refurbished parts) and, where appropriate, a refund. Those guarantees do not remove your statutory consumer rights under Canadian law - you retain the right to remedies for faulty goods under provincial and federal consumer protection laws. Separately, follow any active safety notices: for example, there has been a recall for Yoto Mini units in Canada related to the lithium‑ion battery; affected units should be taken out of use and registered for the replacement kit as directed by the recall authorities.
Customer experiences
Reviews in Canada are mixed. Many customers praise Yoto’s screen‑free design, good audio quality, and the positive effect on children's engagement; customer service is often commended for prompt help and quick replacements for lost or faulty items. Common criticisms include delivery delays or lost shipments (particularly at busy times) and occasional frustration with customer support turnaround or templated responses when dealing with shipping issues.
Documentation checklist
- Account email and password (to log in)
- Order number or subscription confirmation (receipt)
- Subscription plan name and billing date (to check renewal timing - note 72‑hour rule to avoid charge)
- Proof of purchase for devices (receipt) and device serial number if reporting a fault
- Notes about any used Club Credits or benefits (refunds generally unavailable if benefits used)
Common mistakes
Typical errors include attempting to cancel through the Yoto web interface when the subscription is billed by Apple or Google (those must be cancelled in the App Store/Google Play); cancelling less than 72 hours before renewal and still expecting to avoid the next charge; assuming unused Club Credits are refundable after the 14‑day window; and returning items past the 60‑day change‑of‑mind period. Also, contacting support and asking for an immediate cancellation will often end benefits immediately and can forfeit unused credits - check whether you prefer to remain active until the period end.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Yoto Website (Yoto Club subscriptions billed by Yoto) | Full refund possible within 14 days if no credits/benefits used; otherwise no refund for unused credits | Easy |
| App Store / Google Play subscriptions | Refunds handled by Apple/Google according to their policies; Yoto cannot directly cancel or refund these | Medium (depends on store) |
| Contact Support (immediate cancellation) | May forfeit unused credits; refunds only within policy windows | Medium |
| Physical product return | Refund of product + standard delivery if returned within 60 days in original, unused condition; faulty items follow guarantees/statutory rights | Medium |
After cancelling
After you cancel, keep your confirmation email and check your account to confirm the cancellation date and whether access remains until the end of the paid period. If you need a refund, check that you meet the 14‑day conditions for subscriptions or the 60‑day window for change‑of‑mind returns on products. For faults or repair/replacement under guarantee, follow Yoto’s Product Guarantee process and retain proof of purchase.
Useful links (Canada): Yoto Canada, Product Guarantee, customer reviews: Trustpilot - Yoto Canada, and safety recall: Canadian recall notice for Yoto Mini.
Address
Corporate office (for general correspondence): Yoto Ltd, 124 - 128 City Road, London EC1V 2NX, United Kingdom. There is no specific Canadian postal address publically listed for legal notices in the sources reviewed; legal or formal notices may need to follow the contact details provided on Yoto’s official site or the registered company details if pursuing formal complaint routes.