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Cancel YUMI
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Yumi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yumi: Easy Method
What is Yumi
Yumi is a food subscription service focused on organic baby and toddler meals and related products sold through its website and third-party platforms. It offers weekly or monthly subscription plans for prepared foods and one-time products such as a private AI companion app and a branded breakfast kit.
How to cancel Yumi
- Via the website: Sign in at helloyumi.com, go to "My Account" and follow the subscription cancel or modify flow. Changes or cancellations made after a production cutoff will not stop the next charge for orders already in production.
- By email: Send a cancellation request to support@helloyumi.com. Keep a copy of the sent message and any reply.
- If you subscribed through the App Store or Google Play, manage or cancel the subscription through your Apple or Google account settings; Yumi’s publicly available help and terms do not provide platform-specific instructions.
- Watch cutoff timing: Yumi emails cut-off dates for next charges - weekly for Weekly Plans and every four weeks for Monthly Plans, typically six or seven days before delivery. Cancelling after the emailed cutoff will not stop the next billed order.
- For proof of receipt of a cancellation notice or for escalations, consider sending a written cancellation or legal notice by registered mail (raccomandata A/R) to Yumi’s Legal Department (address below).
What happens when you cancel
When you cancel a subscription, you retain access through the period you have already paid for; cancellation prevents future automatic renewals but does not retroactively stop charges already processed or orders already in production. Yumi’s terms state amounts already charged will not be refunded. Your account data and order history will generally remain on file per Yumi’s policies; if you need data removed, contact support and request account deletion following their procedures.
Will I get a refund?
Yumi’s published policy does not guarantee a general right to a refund. Refunds or account credits are discretionary and must be requested within 24 hours following delivery of a product. Yumi may offer full or partial credit/refund at its sole discretion and may require return or photographic evidence of issues. Credits are typically forfeited upon cancellation and are not redeemable for cash. Any amounts already charged before cancellation are generally non-refundable according to the terms.
Yumi plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Yumi - Private AI Companion (one-time purchase) | Not publicly displayed (CAD) | One-time | Private, offline AI companion, no subscriptions |
| YUMi 30 Kit (YUMi ORGANICS) | C$55.99 | Monthly | Up to 30 breakfasts, customizable kit, cancel anytime |
Your consumer rights in Canada
Under Canadian consumer protection laws, there is generally no automatic statutory right to a 14-day refund for digital subscription services unless the vendor or provincial rules provide one. Yumi’s terms limit refunds and make them discretionary and time-limited (within 24 hours of delivery), so in most provinces you may have limited statutory recourse beyond what Yumi offers contractually. Quebec provides broader consumer protections and a contract term that is substantially unfair might be challengeable under provincial law; if you live in Quebec, you may have stronger remedies. This is general guidance only - consult provincial consumer protection resources or a lawyer for advice about your specific situation.
Customer experiences
Reviews are mixed. Positive feedback often praises ingredient transparency and food quality - some parents report that meals and bars helped with digestion or served as reliable everyday snacks. Negative reports include slow or inconsistent shipping, poor customer service responsiveness, continuing charges despite attempted cancellations, and product issues such as watery purées, packaging defects, or spoiled items without clear expiry dates. Some customers report receiving store credits or coupons as resolutions, while others report limited or no satisfactory support.
Documentation checklist
- Account email, full name, and subscription plan details
- Order number(s) and delivery date(s)
- Screenshots of your "My Account" cancellation screens and billing history
- All email correspondence with Yumi (dates and times)
- Photos of damaged, spoiled, or defective products and packaging
- Proof of delivery (tracking) and the cutoff-date notice if available
- Registered mail (raccomandata A/R) receipt if you send written notice to the Legal Department
Common mistakes
Common problems include cancelling after the production cutoff (which results in another billed order), failing to cancel the platform subscription when purchased through the App Store or Google Play, and not keeping order numbers or screenshots of cancellation confirmations. Expecting an automatic refund when Yumi’s terms state charges already processed are non-refundable is another frequent cause of dispute. If you rely on verbal confirmations only, you may have difficulty proving the cancellation; always keep written records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (My Account) or email to support@helloyumi.com | Generally no; refunds discretionary and time-limited (request within 24 hours after delivery) | Low - Medium (straightforward to submit; refunds not guaranteed) |
| App Store / Google Play subscription management | Platform refunds handled by Apple/Google policies; Yumi’s terms still apply to product/credits | Medium - High (requires navigating platform subscription settings and policies) |
| Registered mail / written legal notice to Yumi’s Legal Department | Does not change Yumi’s refund policy but gives proof of receipt for disputes | High (formal process and may be required for escalation) |
After cancelling
After you cancel, keep copies of confirmation messages, billing statements, and any case numbers. If you have product problems, request a refund or credit within 24 hours after delivery and provide photographic evidence. For Yumi’s published terms see Yumi Terms & Conditions. To contact support use support@helloyumi.com. For independent reviews and reports from other customers see Yumi’s Trustpilot listing (Trustpilot) and community discussions such as Reddit (example thread). If you intend to escalate or require proof of delivery of your cancellation notice, send a written notice by registered mail (raccomandata A/R) to the Legal Department at the address below; keep the receipt as evidence.
Address
Yumi
218 NW 24th St
Miami, FL 33127
Attn: Legal Department