What is Amazon Channels

Amazon Channels is an add-on service available through Amazon/Prime Video that lets customers subscribe to third-party streaming channels (for example, STARZ, Acorn TV, STACKTV) and watch their content inside the Prime Video interface while being billed through their Amazon account. Channels are billed separately from Amazon Prime membership and individual channel terms (content, pricing, trials) are set by the channel providers and Amazon.

How to cancel Amazon Channels

Web (Amazon.ca): Sign in at Amazon.ca, go to My Account → "Memberships & Subscriptions" (sometimes labelled Subscriptions), locate the channel subscription, click "Manage subscription" and then choose "Cancel subscription" under the Advanced Controls section.
Prime Video site (if you cannot find Advanced Controls on Amazon.ca): Sign in at PrimeVideo.com, open Settings → "Channels" or "Prime Video Channels", locate the channel and use the channel management/cancel option there. Some users report that the "Advanced Controls" link does not always appear on the standard Amazon.ca subscription page, and must cancel via Prime Video instead.
If you subscribed through the iOS App Store or Google Play, check your Apple/Google subscriptions in your device settings; official Canada-specific guidance for App Store vs Google Play vs web cancellations for Amazon Channels is not publicly documented, so check those stores' subscription managers if you do not see the channel in your Amazon account.

What happens when you cancel

When you cancel a channel subscription through Amazon, you typically retain access to the channel content until the end of the current paid billing period; after that date the channel will not renew and access will end. Cancelling stops future billing but does not necessarily delete viewing history or account metadata associated with the channel; your Amazon account will retain subscription records. If you cancel during a free trial you normally keep access until the trial expires unless otherwise stated by the channel.

Will I get a refund?

There is no Amazon‑published, Canada‑specific refund policy for Amazon Channels located in the available documentation. No verified statutory 14‑day cooling‑off rule specific to Amazon Channels was identified. Refund eligibility for Channels is generally determined case by case: Amazon or the channel provider may offer refunds in certain circumstances (for example, double billing or incorrect charges), but refunds are not guaranteed as a standard outcome. Note that a separate 14‑day refund rule sometimes cited for Amazon Prime membership in Canada applies to Prime membership only, not to Amazon Channels. If you believe a charge is incorrect, contact Amazon Customer Support and, if necessary, your payment provider to dispute the charge.

Amazon Channels plans and pricing

Plan	Price	Period	Features
STACKTV	C$12.99	Monthly	Multi-channel package from Corus including Global, Food Network Canada, HGTV Canada, W Network, History, Adult Swim, Slice, Showcase, National Geographic, Teletoon, Treehouse, YTV
STARZ	C$5.99	Monthly	Premium movie & series channel
Acorn TV	C$7.49	Monthly	British television and drama streaming library
hayu	C$5.99	Monthly	Reality TV streaming service
Hollywood Suite	C$4.99	Monthly	Classic and contemporary movies collection
Love Nature	C$3.99	Monthly	Nature documentaries
MGM	C$3.99	Monthly	MGM movies library
OUTtv	C$3.99	Monthly	LGBTQ+ focused entertainment
Shudder	C$5.99	Monthly	Horror, thriller, and supernatural streaming
Smithsonian Channel	C$3.99	Monthly	Documentary and educational content
Sundance Now	C$6.99	Monthly	Indie films, documentaries, and TV series
Super Channel	C$9.99	Monthly	Multiple premium channels including movies, documentaries, sports

Notes: Prices are standard monthly rates in Canadian dollars as available in 2024/2025. Promotional discounts (for example, introductory specials) are not included here. Crave Premium is available via Prime Video Channels at C$21.99/month as of March 6, 2024; promotional pricing may vary.

Your consumer rights in Canada

Canadian consumer protections are administered provincially and generally provide protections against unfair business practices, misrepresentation, and certain contract issues, but there is no single Canada‑wide Amazon Channels cooling‑off rule identified in available documentation. Consumers should review the consumer protection laws for their province or territory and the terms and conditions that applied when they subscribed to a channel. If you experience unauthorized or incorrect charges that Amazon will not resolve, you can escalate to your payment provider to dispute the charge and, if needed, contact provincial consumer protection offices for further advice.

Customer experiences

Public reviews and forum posts present a mixed picture. There were no prominent positive reviews specifically for Amazon Channels in Canada located in the reviewed sources; most discussion focused on overall Amazon.ca experiences. Negative reports on platforms such as Trustpilot and Sitejabber cite frustrations with billing issues, customer support responsiveness, and delays in refunds. On Reddit, some users reported unexpected Amazon Channels charges (for example, subscriptions to Paramount+, MGM+, or others) and difficulties locating or using cancellation controls, sometimes requiring use of PrimeVideo.com rather than the standard Amazon subscription page.

Documentation checklist

Account email and Amazon account name
Name of the channel(s) and date you were first charged
Bank/credit card statement showing the charge (download or screenshot)
Order ID or transaction reference if available
Screenshots of Memberships & Subscriptions or Prime Video Channels showing the subscription and any "Manage subscription" page
Copies/screenshots of any confirmation emails or trial notices
Record of steps you took to cancel and any interactions with Amazon Support (dates, case numbers)

Common mistakes

Customers commonly make avoidable errors such as cancelling the wrong Amazon account (for example, a household member's account), assuming a channel purchased via a device app will be managed in Amazon account settings (subscriptions purchased through Apple or Google must be checked in those stores), and not checking for active free trials that auto-renew. Another frequent issue is expecting an automatic refund after cancellation - unless Amazon or the channel provider explicitly offers a refund, stopping renewal does not always result in returned funds. Finally, some users look only on Amazon.ca and miss the Prime Video channel management area where cancellation controls may be present.

Comparative recap

Method	Refund	Difficulty
Amazon.ca (My Account → Memberships & Subscriptions)	Refunds are case by case; not guaranteed. Contact Amazon Support to request review.	Low to moderate - straightforward when controls appear.
PrimeVideo.com (Settings → Channels)	Same as web: refunds evaluated individually; raise a support case if needed.	Moderate - sometimes required when "Advanced Controls" are missing on Amazon.ca.
App store subscriptions (Apple App Store / Google Play)	Refunds fall under Apple/Google policies; Amazon may not control these refunds.	Varies - can be higher because you must manage subscriptions through the device store and follow their dispute process.

After cancelling

After you cancel, confirm that the channel no longer appears in your "Memberships & Subscriptions" or Prime Video Channels list and keep copies of confirmation screens or emails. If you do not receive confirmation or continue to be billed, contact Amazon Customer Support and provide the documentation checklist items. Useful pages: Amazon Subscriptions page at https://www.amazon.ca/gp/css/home/subscriptions, Prime Video at https://www.primevideo.com, and Amazon Customer Service at https://www.amazon.ca/gp/help/customer/contact-us. If billing disputes are unresolved through Amazon, consider contacting your payment provider to dispute the charge and your provincial consumer protection agency for additional guidance.

Address

For written escalation you may send a registered letter (raccomandata A/R) addressed to Customer Service at the following address:

Amazon.com.ca ULC
40 King Street West, 47th Floor
Toronto, ON M5H 3Y2, Canada

Include copies of the documentation checklist, a clear statement of the requested outcome (refund or cancellation confirmation), and keep proof of postage/delivery when sending the registered letter.

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