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I hereby notify you of my decision to terminate the contract relating to the Astro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astro: Easy Method
What is Astro
Astro is a subscription-based television and streaming service operated by MEASAT/All Asia Broadcast, offering channel packages, on-demand content and related digital services. It provides a mix of linear channels and app-based streaming options, with subscriptions managed either directly through Astro or via in‑app purchases on platforms such as Apple App Store and Google Play.
How to cancel Astro
- Check how you originally subscribed: in-app (Apple/Google), via Astro’s website/account portal, or through a reseller. Cancellation must be done through the same channel used to subscribe.
- If you subscribed on iOS, open Settings > your name > Subscriptions and cancel the Astro subscription, or use Apple’s subscription support.
- If you subscribed on Google Play, open Google Play Store > Payments & subscriptions > Subscriptions and cancel, or use Google Play help.
- If you have an Astro account on the Astro website or app, sign in to your account, go to subscriptions/billing and follow the cancellation steps; if unavailable, contact Astro Customer Care by phone or email to request cancellation.
- If you prefer written notice or require proof, send a signed cancellation letter by registered mail (avviso di ricevimento) to Astro’s Customer Care address: Customer Care Unit, MEASAT Broadcast Network Systems Sdn Bhd, All Asia Broadcast Centre, Technology Park Malaysia, Lebuhraya Puchong - Sg. Besi, Bukit Jalil, 57000 Kuala Lumpur, Malaysia.
- Keep confirmation: request and save any cancellation confirmation number, email or screenshot showing the subscription is cancelled.
What happens when you cancel
When you cancel, access usually continues until the end of the current billing period; you will not be billed for subsequent periods. Content access and features tied to your subscription will stop when the paid period expires. Any saved account data (profile settings, watch history) may be retained by Astro according to their privacy policy, so check their terms if you wish data deletion.
Will I get a refund?
Refunds are not automatic and depend on how you paid and the circumstances. Purchases made in‑app (Apple or Google) are governed by Apple/Google refund policies and must generally be requested from them; platform providers may grant refunds for technical issues or billing errors. For direct subscriptions, Astro’s refund policy varies and is often limited - pro rata refunds for unused time are uncommon. Exceptions can apply for duplicate charges, proven billing errors, or where local consumer laws require a refund. If you believe an incorrect charge occurred, contact Astro Customer Care promptly and retain proof of the charge; you can also raise a dispute with your bank or card issuer if necessary.
Astro plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Premium | C$3.99 | Weekly | Premium VPN access per week |
| Monthly Premium | C$12.99 | Monthly | Premium VPN access per month |
| Yearly Premium | C$69.99 | Annual | Premium VPN access per year |
| Pioneer Lifetime VPN Pass | C$129.99 | Lifetime | One-time purchase for lifetime access |
| Founders Lifetime VPN Pass | C$249.99 | Lifetime | One-time purchase for lifetime access |
| Elite Lifetime VPN Pass | C$399.99 | Lifetime | One-time purchase for lifetime access |
| VIP Lifetime VPN Pass | C$499.99 | Lifetime | One-time purchase for lifetime access |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial laws that cover clarity of terms, unfair practices and remedies for faulty or misrepresented services. Rights and procedures vary by province: if a provider does not honour a promised service or has billing errors, you can complain to the provider, your payment card issuer, or your provincial consumer protection office. For in‑app purchases, Apple and Google have their own refund channels. If informal resolution fails, options include lodging a complaint with provincial authorities, pursuing a chargeback through your bank for unauthorized/erroneous charges, or using small claims court for monetary disputes. Check your provincial consumer protection website for exact time limits and requirements.
Customer experiences
Customers report a range of outcomes: many cancellations are straightforward when done through the same channel used to subscribe (app store or account portal) and confirmation is provided. Some users face delays or need multiple contacts to receive written confirmation, particularly when subscriptions were arranged via third parties. In cases involving in‑app purchases, customers generally need to follow Apple/Google processes for refunds, which can be resolved faster when clear payment evidence is available. Keeping precise records of dates, receipts and correspondence tends to speed up resolution.
Documentation checklist
- Account username or subscription ID
- Date of purchase and billing period
- Receipt, invoice or payment confirmation (screenshot or email)
- Bank or card statement entry showing the charge
- Any communication with Astro or app stores (emails, chat transcripts)
- Proof of sent registered mail if you used postal cancellation (tracking/acknowledgement)
Common mistakes
Common errors include attempting to cancel through the wrong channel (for example, cancelling on the Astro website when the subscription was purchased via Apple), not saving cancellation confirmation, and assuming a cancellation is immediate - many subscriptions remain active until the end of the paid period. Another frequent mistake is waiting too long to raise a dispute with Apple/Google or the bank after an unexpected charge; payment providers and app stores have time limits for refund requests. Example: a user cancels in the Astro app but their iOS subscription remains active because it was billed by Apple; failing to cancel in both places results in continued billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Astro account (website/app) | Case-by-case; refunds uncommon | Medium |
| Apple App Store (iOS) | Apple decides; possible for billing errors or policy exceptions | Low - Medium |
| Google Play | Google decides; possible for billing errors or policy exceptions | Low - Medium |
| Registered mail to Customer Care | Proof of notice - refund depends on policy | High (slow, formal) |
| Bank/card chargeback | Possible for unauthorized/erroneous charges | Medium - High (investigation needed) |
After cancelling
After cancellation, keep all confirmation messages and billing statements until the end of the former billing period plus a reasonable time in case of disputes. If you need an official refund request or escalation, contact Astro Customer Care first and then consider your payment provider or provincial consumer office if unresolved. Helpful resources: Astro support pages for account and billing, Apple and Google refund pages, and Government of Canada consumer information. For Apple subscriptions: Apple subscriptions support. For Google Play subscriptions: Google Play subscriptions help. For general Canadian consumer guidance: Government of Canada - Consumer protection.
Address
Customer Care Unit, MEASAT Broadcast Network Systems Sdn Bhd, All Asia Broadcast Centre, Technology Park Malaysia, Lebuhraya Puchong - Sg. Besi, Bukit Jalil, 57000 Kuala Lumpur, Malaysia