Cancellation service #1 in People’s Republic of China
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bilibili service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bilibili: Easy Method
What is Bilibili
Bilibili is a digital entertainment platform best known for streaming anime, user-generated videos, and a paid membership system that offers VIP features and in‑app purchases. It operates via web, mobile apps, and third‑party app stores (Apple App Store, Google Play), and billing can be handled either by Bilibili or by the store used to subscribe.
How to cancel Bilibili
- Apple App Store (iOS/iPadOS/Mac): Open Settings → tap your name (Apple ID) → Subscriptions → select the Bilibili subscription → tap "Cancel Subscription". Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
- Bilibili website / mobile app (Big Member): Log in to your Bilibili account (web or mobile client) → go to "My Big Member" or membership area → locate Renewal / Auto‑renewal settings → click "Cancel Renewal" or switch off auto‑renewal. You retain membership benefits until the current expiry date.
- Google Play / Android (Google subscription or third‑party merchant): Manage subscriptions through Google Play (Payments & subscriptions → Subscriptions) or via the merchant that charged you (for example, third‑party payment services). User reports indicate some subscriptions continue to auto‑renew unless cancelled through the store/merchant, even when not visible in billing history, so check Google Play and your bank/card statements.
What happens when you cancel
Cancelling auto‑renewal stops future automatic charges but does not immediately remove access: you keep VIP or subscription benefits until the end of the paid period. Your account, viewing history and any non‑expiring purchases remain in your account per Bilibili's retention policies. Cancelling does not necessarily delete your account or payment information; you may need to remove stored payment methods through the app store or your Bilibili account settings.
Will I get a refund?
Bilibili's stated policy for digital products generally disallows returns, exchanges, refunds or cancellations except in limited circumstances (for example, where a product fails to work on your device after repair/replacement or a purchase status was not assigned within 24 hours). The terms also reference a 14‑day cooling‑off period only if you have not downloaded or accessed the software, a clause whose applicability in Canada is unclear. In practice, refunds after accessing content or the membership period are unlikely through Bilibili; if you believe you were charged in error or fraudulently, first seek remedy through your payment provider (Apple, Google Play, credit card issuer) as they often handle chargebacks or refunds more readily.
Bilibili plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Continuous monthly VIP membership (连 续 包 月 大 会 员) | C$2.99 | Monthly | VIP membership benefits (features not fully specified) |
| High‑tier charge P8‑1 continuous monthly | C$0.99 | Monthly | In‑app purchase (charging/support item) |
| High‑tier charge P1‑1 | C$4.99 | One‑time | In‑app purchase (charging/support item) |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, digital content that has been downloaded or accessed is commonly non‑refundable, but provincial laws vary and may provide limited remedies for unfair practices or unauthorized charges. Bilibili's terms reference a 14‑day cooling‑off period only when software has not been downloaded; how that applies in Canada is uncertain. If you were billed without authorization or contrary to your cancellation, contact your payment provider (Apple/Google/credit card) for dispute or chargeback options and consider contacting your provincial consumer protection office for guidance.
Customer experiences
Reviews are mixed. Some users praise Bilibili for accessible content, user‑friendly features, and specific regionally dubbed content. However, many users report difficulty cancelling subscriptions, auto‑renewal continuing after attempted cancellation, unexpected or non‑refundable charges, site/app glitches, and hidden or confusing cancellation controls. Several Reddit and review posts mention being charged after account deletion or months after they believed they cancelled, highlighting the importance of checking the store that processed the payment (Apple/Google/merchant).
Documentation checklist
- Account username/email and subscription ID (if available)
- Receipt, payment confirmation or app‑store purchase record (screenshot or PDF)
- Dates of purchase, renewal date, and any cancellation attempts (screenshots of cancelled settings)
- Bank or card statement lines showing the charge(s)
- Copies of any correspondence with Bilibili or app‑store support
Common mistakes
Many problems arise from assuming cancellation on the Bilibili site cancels app‑store billing (or vice versa). For Apple and Google subscriptions, you must cancel through the store that billed you. Waiting until the renewal day or cancelling too close to renewal can still allow the charge to process - Apple recommends cancellation at least 24 hours before renewal. Deleting your Bilibili account does not necessarily stop store‑managed billing, and selecting the wrong plan (yearly instead of monthly) has led to unexpected larger charges. Finally, relying solely on in‑app UI without saving receipts or screenshots can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds unlikely via Bilibili; Apple may process refunds or issue a prorated refund upon request | Easy to cancel via Apple ID subscriptions; obtaining refunds can be moderate and handled by Apple support |
| Bilibili website / app (Big Member) | Bilibili generally does not offer refunds for accessed digital content; cancellation stops future renewals but does not guarantee refund | Medium: cancelling renewal is straightforward if you find the setting, but user reports note occasional hidden UI or site glitches |
| Google Play / Android | Refunds unlikely via Bilibili; Google Play or merchant may refund in some cases | Medium - Hard: manage via Google Play or merchant account; user reports indicate subscriptions can sometimes be hard to locate or persist |
After cancelling
After you cancel, verify the cancellation confirmation (screenshot or email), monitor your bank or card statement for any unexpected charges, and remove stored payment methods if you no longer want future billing. If charged after cancellation or you need a refund, contact the store that charged you first (Apple Support, Google Play Help, or your card issuer) and provide the documentation checklist items. Helpful official links: Manage subscriptions on Apple, Cancel subscriptions on Google Play, and general Canadian consumer guidance at Government of Canada - Consumers.
Address
Building 3, Guozheng Center, No. 485 Zhengli Road, Yangpu District, Shanghai, 200433, People’s Republic of China