Cancellation service #1 in France
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Canal+ service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Canal+: Easy Method
What is Canal+
Canal+ is a French-based subscription television and streaming service offering films, series, sports and original programming, with apps and web access for subscribers worldwide. In Canada, people subscribe directly through Canal+ international offers, third-party resellers, or via app stores, depending on availability and packaging.
How to cancel Canal+
- Check how you subscribed: log in to your Canal+ account (web or app) to see whether the subscription was taken directly by Canal+ or billed through Apple, Google, a cable/telco partner or a reseller - cancellation steps differ by channel.
- If subscribed directly to Canal+, prepare your account details (email, subscriber number) and either cancel online in your account settings or send a written cancellation. For a written request, use registered mail with signature (see section 12 for the address) or an international courier that provides proof of delivery.
- If billed through Apple App Store or Google Play, cancel via your Apple/Google subscriptions page and follow their refund processes if needed - do not rely on Canal+ to stop billing from those stores.
- If through a cable/telco/reseller, contact that provider’s customer service and follow their cancellation policy; obtain written confirmation from them.
- After requesting cancellation, keep proof: confirmation emails, screenshots of account status, registered-mail tracking and signed delivery receipt. If you need a faster record, also open a support ticket or send an email to Canal+ customer support and save the response.
- If you are sending a physical letter from Canada, use Canada Post Registered Mail or a courier that provides signature-on-delivery; note international transit time and keep tracking and the signed receipt.
What happens when you cancel
When cancellation is processed, access typically continues until the end of the current paid billing period; exact behaviour depends on the terms you agreed to at signup. Auto-renewal will be stopped so you won’t be billed for subsequent periods. Your account data (watch history, preferences) may be retained according to Canal+’s data retention and privacy policy - if you want deletion, request account deletion explicitly.
Will I get a refund?
Refund policy varies by how you subscribed and the plan terms. In many cases, Canal+ does not provide refunds for already-used service periods; refunds for unused time or prorated amounts may be allowed at the company’s discretion or under specific promotional terms. If you subscribed through Apple, Google or another reseller, refunds must follow the store/provider refund rules and are processed by that provider, not Canal+. If you believe you were billed incorrectly or charged after cancelling, contact Canal+ and your payment provider promptly and keep all evidence to support your claim.
Canal+ plans and pricing
| Plan name | Typical price (CAD) | Key features |
|---|---|---|
| Individual | Varies | Varies |
| Family / Multiscreen | Varies | Varies |
| Sport / Films / Thematic packages | Varies | Varies |
| Bundles (with streaming or TV partners) | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is mainly governed by provincial laws, so cancellation and refund rights can vary by province. There is no single federal “cooling-off” rule for all digital subscriptions, but unfair commercial practices, misleading representations and certain contract terms can be challenged. If you have a dispute, you can contact your provincial or territorial consumer protection office; residents of Quebec can also consult the Office de la protection du consommateur. For billing or bank-card disputes, your bank or card issuer can advise on chargebacks and dispute procedures.
Customer experiences
Users report mixed experiences: some find online cancellation straightforward and receive prompt confirmation, while others face delays when subscriptions were billed via third parties or when written requests were required. Common positive notes: responsive online self-service and clear account pages. Common complaints: unclear refund handling, late confirmation, and difficulty reaching a support agent when the subscription originated outside the app store or through a reseller.
Documentation checklist
- Account email and subscriber number (or order/receipt)
- Screenshot or PDF of the subscription page showing next billing date
- Copy of the cancellation request (email, support ticket, or physical letter)
- Registered-mail tracking number and signed delivery receipt if you sent a letter
- Any confirmation email or message from Canal+ or the reseller
Common mistakes
Assuming cancellation through one channel stops billing from another is frequent - if you subscribed via Apple/Google, cancelling on the Canal+ website will not stop store billing. Not getting written proof of cancellation (email or signed registered-mail receipt) leaves you vulnerable if charges continue. Waiting until the last minute to cancel may result in an immediate renewal charge. Finally, overlooking reseller terms (telco/cable partners) may mean cancellation must be done with that provider, not Canal+ directly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation (direct Canal+) | Depends (per terms) | Low - Medium |
| Phone cancellation | Depends (may require written follow-up) | Medium |
| Registered mail / LRAR to French address | Depends (strong proof of request) | Medium - High (international postage/time) |
| App Store / Google Play cancellation | Handled by store (varies) | Low - Medium |
| Bank/card chargeback | Possible if billing error | Medium (investigation required) |
After cancelling
Save all confirmations and monitor bank/card statements for unexpected charges. If charges continue, contact Canal+ support and your payment provider immediately and provide the documentation checklist items. If you cannot resolve the issue, contact your provincial consumer protection office or the Financial Consumer Agency of Canada for guidance. Keep copies of all correspondence until the matter is closed.
Helpful links: Canal+, Government of Canada - Consumer Affairs, Competition Bureau Canada, Canada Post, Financial Consumer Agency of Canada, Office de la protection du consommateur (Quebec).
Address
CANAL+ Service résiliation TSA 86712 95905 CERGY‑PONTOISE CEDEX 9
Recommendation: send your written cancellation by registered mail with signature confirmation (Canadian equivalent of LRAR) or an international courier that provides a signed delivery receipt; keep the tracking and signed proof for your records.