Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Docubay
New Link Road, Anand Nagar, Ground Floor
400102 Mumbai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Docubay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Docubay: Easy Method
What is Docubay
Docubay is a streaming service focused on documentaries and factual programming from around the world. It offers curated collections, membership tiers, and access through multiple platforms including mobile apps, smart TVs and third‑party stores.
How to cancel Docubay
- Cancel via the store or platform where you subscribed (for example Apple/iTunes, Google Play, Roku, Amazon): open your account/subscriptions area in that store and follow the store’s subscription cancellation steps - cancellation is managed by the store.
- If you subscribed through Docubay’s website or directly with a credit/debit card, Paytm, MI TV or Amazon Pay, email Docubay support requesting cancellation and include your account email and order details (see the Address section for contact location).
- After cancellation, confirm that your subscription status shows as cancelled in the platform or that you have received an email confirmation from Docubay or the store.
What happens when you cancel
When you cancel a subscription, your access normally continues until the end of the paid billing period you already paid for; you won’t be billed again after cancellation. Renewal will be stopped so you won’t be charged at the next renewal date. Your account and usage data are typically retained according to Docubay’s data retention practices; permanent deletion of your account or personal data usually requires a separate request to support.
Will I get a refund?
Refunds are not guaranteed and depend on how you paid and on the policies of the platform used to purchase the subscription. Purchases made through Apple, Google, Roku or Amazon are generally governed by those stores’ refund policies, so you must request a refund through the store. Direct purchases via credit/debit card or other payment methods are handled by Docubay’s support and evaluated case by case (for example, billing errors or duplicate charges are common exceptions). In Canada, some consumer protections or payment network chargeback options may apply; follow up with the store, your bank or card issuer if you believe an unauthorized or incorrect charge occurred.
Docubay plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Premium Membership | Varies | App stores have USD examples (e.g., US$5.49 shown in some markets); CAD pricing not published. |
| OneTribe Membership | Varies | App stores have USD examples (e.g., US$29.99 shown in some markets); CAD pricing not published. |
| Other / Web purchases | Varies | Prices shown on Docubay’s site and third‑party stores may vary by region and platform. |
Your consumer rights in Canada
Consumers in Canada are protected by federal and provincial consumer protection laws that require clear disclosure of subscription terms and cancellation options. If a business does not honour advertised terms or engages in misleading practices, you can file a complaint with your provincial consumer protection office or seek redress through your payment provider. For unauthorized or fraudulent charges, contact your bank or card issuer immediately and consider filing a report with the Canadian Anti‑Fraud Centre.
Customer experiences
Users report that cancelling through platform stores (Apple, Google, Roku, Amazon) is usually straightforward and immediate within the store’s subscription settings. Experiences with direct support email cancellations are mixed: some users receive prompt confirmations, while others report delays and the need to follow up. Refund outcomes vary widely depending on the purchase channel and the specific reason for the refund request.
Documentation checklist
- Account email and username used for the subscription
- Payment method used (Apple/Google/Roku/Amazon or card/Paytm/Amazon Pay)
- Screenshot or copy of the subscription status or the charge on your statement
Common mistakes
Common mistakes include cancelling in the Docubay app but not cancelling the subscription in the platform store where the purchase was made - this can leave the subscription active and continue billing. Another frequent issue is not saving or waiting for a confirmation: always check for a cancellation confirmation email or a cancelled status in the store/subscriptions page. Users sometimes request refunds from Docubay when purchases were processed by Apple/Google; in those cases you must contact the store for refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple / iTunes | Refunds handled by Apple per their policy; possible but not guaranteed | Low (use Apple account subscriptions) |
| Google Play | Refunds handled by Google Play per their policy; possible within time limits | Low (use Google Play subscriptions) |
| Roku / Amazon / Other stores | Refunds follow the platform’s rules; contact the respective store | Low - Medium (varies by store) |
| Direct purchase (card, Paytm, Amazon Pay) | Handled by Docubay support; considered case by case | Medium (requires contacting support and providing documentation) |
After cancelling
After you cancel, keep any confirmation emails and check that access to the service continues only until the end of the paid period. If you need help, visit Docubay’s official site or the support pages of the store you used to subscribe. For store cancellation instructions see Apple’s subscription support Apple cancel subscriptions and Google Play’s subscription help Google Play cancel subscriptions. For consumer guidance in Canada, see the Government of Canada Office of Consumer Affairs consumer resources and the Canadian Anti‑Fraud Centre reporting and advice.
Address
New Link Road, Anand Nagar, Ground Floor, Mumbai, Maharashtra 400102, India