Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Frndly Tv
1777 S. Harrison Street, Suite 405
80210 Denver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Frndly Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Frndly Tv: Easy Method
What is Frndly Tv
Frndly TV is an over-the-top (OTT) streaming service offering a selection of family-friendly and nostalgic channels, cloud DVR and multiple streaming device support. It is operated by Frndly TV, Inc., a U.S.-based company that bills and manages subscriptions in US dollars.
The service is available via direct sign-up on FrndlyTV.com, through device/app platforms (Roku, Amazon Fire, VIZIO), and via in-app subscriptions on the Apple App Store and Google Play. Billing and cancellation procedures depend on where you originally subscribed.
How to cancel Frndly Tv
- If you subscribed on FrndlyTV.com with a credit/debit card or PayPal: log into your account on the website, go to Settings and turn off Auto‑Renew. Confirm the "Turn Off Auto‑Renew" action until you see "Your subscription renewal has been successfully canceled" and expect a confirmation email. See the official cancellation help: Frndly TV cancel subscription.
- If you subscribed through a device/platform: cancel directly in that platform - Roku (Manage Subscription → Turn Off Auto‑Renew), Amazon (Your Subscriptions → Cancel Subscription), or VIZIO (Subscriptions & Purchases → Update → Cancel Subscription). Frndly cannot cancel these for you; follow the platform’s subscription settings referenced in the Frndly help article above.
- If you subscribed via the Apple App Store or Google Play (in‑app): cancel the subscription through your Apple or Google account subscription settings. Turning off auto‑renew on Frndly’s website or app will not cancel in‑app store subscriptions. See Frndly’s terms for in‑app subscriptions: Frndly Terms of Use.
What happens when you cancel
Cancellation turns off auto‑renew and prevents future billing; it does not necessarily remove immediate access. You generally retain access to Frndly TV for the remainder of the current paid billing period. Your cloud DVR recordings and account data usually remain available until the end of that period, subject to Frndly's data retention rules.
After you complete cancellation you should receive an email confirmation. If you do not receive confirmation, check your account status online and the email used for billing; contact support if the status remains unclear.
Will I get a refund?
Frndly TV’s official policy states that subscription cancellations do not receive refunds and that canceling stops future auto‑renew only; refunds are not guaranteed. See the terms: Frndly Terms of Use.
However, consumer reports and BBB complaint summaries show that exceptions have sometimes been made at the company’s discretion. In some cases a prorated refund was issued minus a processing fee (for example, a reported $15 processing deduction). Such exceptions are not guaranteed and are handled on a case‑by‑case basis. For unresolved disputes you may need to escalate with your payment provider or pursue a complaint through a consumer body.
Frndly Tv plans and pricing
| Plan | Price |
|---|---|
| All plans (listed on Frndly TV site) | Varies (billed in USD; no official CAD pricing published) |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws, and the CRTC's Television Service Provider (TVSP) Code can grant certain cancellation rights (for example, a 30‑day right in some circumstances). However, the TVSP Code generally applies to licensed providers with larger subscriber counts and may not apply to smaller independent OTT services like Frndly TV. As a result, Frndly’s contractual terms and the platform used for purchase (App Store, Google Play, Roku, etc.) often determine remedy options.
If you cannot resolve a billing or refund issue with Frndly, you can consider filing a complaint with the Commission for Complaints for Telecom‑television Services (CCTS) or contacting provincial consumer protection authorities. The CRTC provides background on the TVSP Code: CRTC TVSP Code.
Customer experiences
Many subscribers praise Frndly TV for its low cost, channel lineup (for example Hallmark and nostalgic programming), and generous cloud DVR features, and find it strong value for money. See user comments on review sites such as Trustpilot and community forums.
At the same time, there are numerous reports of unexpected billing, challenges getting refunds, difficulties canceling in certain purchase channels, and technical problems (freezing, DVR issues). Some users report reduced or delayed responses from customer support. These mixed experiences underline the importance of saving confirmation emails and billing records when you subscribe or cancel.
Documentation checklist
- Account email and username
- Subscription confirmation or order number
- Billing statements showing charges (screenshots or PDF)
- Dates and screenshots of cancellation steps and any confirmation messages/emails
- Receipts or correspondence with Frndly/support and platform (Roku/Amazon/Apple/Google) if applicable
Common mistakes
Customers often assume canceling in the Frndly app or website will stop an in‑app (Apple/Google) subscription; it will not. Another frequent error is failing to confirm the "Turn Off Auto‑Renew" flow on FrndlyTV.com until the final confirmation message appears - without that confirmation the subscription may still renew. Some subscribers also expect automatic refunds after cancellation; Frndly’s published policy is no refunds, so assume refunds are unlikely unless explicitly agreed.
Finally, neglecting to check which platform handled billing (Frndly vs. Roku/Amazon/App Store) can delay cancellation or refund requests since each platform has its own process and support channel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| FrndlyTV.com (credit card / PayPal) | Generally no; occasional prorated refunds at company discretion (may include processing fees) | Low - Medium (turn off Auto‑Renew in Settings and confirm) |
| Device platforms (Roku, Amazon Fire, VIZIO) | Generally no from Frndly; refunds depend on platform policies and may require platform support | Medium (cancel via device/platform subscription settings) |
| Apple App Store / Google Play (in‑app) | No from Frndly; refunds and cancellations handled through Apple/Google policy and support | Medium - High (must manage via App Store / Google Play account) |
After cancelling
After you cancel, keep the confirmation email and screenshots of the cancellation flow. If you were billed unexpectedly, contact Frndly support and the platform used for the purchase; if you do not receive a satisfactory resolution, consider contacting your bank or payment provider to dispute the charge. For official resources, see Frndly’s cancellation help: Frndly TV cancel subscription and Frndly’s terms: Frndly Terms of Use. If you need to escalate in Canada, review the CRTC information and complaint options: CRTC TVSP Code.
If you plan to send a formal dispute or refund request by mail, use registered/certified mail (proof of delivery) to preserve evidence of receipt.
Address
Frndly TV, Inc.
1777 S. Harrison Street, Suite 405
Denver, CO 80210
United States of America