Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Hoichoi
18th Floor, Acropolis Mall, 1858/1 Rajdanga Main Road
700107 Kolkata
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hoichoi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Hoichoi: Easy Method
What is Hoichoi
Hoichoi is a streaming service focused on Bengali-language films, series and originals. It offers subscription-based access via web and in-app purchases on platforms such as the Apple App Store, Google Play and Amazon Appstore (Fire TV).
The service is available in Canada through platform-specific subscriptions and billed in Canadian dollars for in-app plans.
How to cancel Hoichoi
- Web (Hoichoi site): Email support@hoichoi.tv stating your request to cancel and your reason. Cancelling this way stops auto-renewal but does not automatically produce a refund; access typically continues until the end of the paid billing period.
- Google Play (Android in-app purchase): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Hoichoi → Cancel subscription. This cancels auto-renewal; Google subscriptions generally remain active until the end of the billing cycle and do not automatically refund the current period.
- iTunes / Apple App Store (iOS in-app purchase): Open Settings → tap your Apple ID → Subscriptions → select Hoichoi → Cancel Subscription. Cancelling stops future renewals; current billing period access typically remains and App Store refunds are handled by Apple per its rules.
- Amazon (Fire TV) subscription: Go to amazon.com/appstore/subscriptions (or Amazon account subscription management), sign in, find Hoichoi and Cancel Subscription. This prevents future charges but does not automatically refund the current subscription period.
What happens when you cancel
When you cancel a Hoichoi subscription it generally prevents the next automatic renewal. You will normally retain access to Hoichoi content until the end of the billing period you already paid for; cancelling does not immediately terminate access.
Cancelling via the platform you used to subscribe (Apple, Google, Amazon) is usually required for platform-billed subscriptions. If you cancel by emailing Hoichoi support, the company has stated it will stop auto-renewal but will not issue refunds and access remains until the billing cycle ends. Account data (profile, watch history) is typically retained unless you request account deletion per Hoichoi’s terms.
Will I get a refund?
Hoichoi’s stated policy is that subscriptions are non-refundable and that disabling auto-renewal or cancelling does not trigger refunds; you keep access until the paid period ends. This is the position shown in official help channels and billing terms.
However, there can be exceptions under local consumer-protection laws in Canada (see next section). If a service is not as described, was misrepresented, or automatic renewals were not sufficiently transparent, provincial rules or federal consumer-protection guidance may allow a refund or other remedy. If you believe you are entitled to a refund, document everything and contact the relevant platform (Apple/Google/Amazon), your payment provider, Hoichoi support, and - if necessary - your provincial consumer protection authority.
Hoichoi plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Canada Monthly Plan | C$9.99 | Monthly | Access to Hoichoi content via in-app subscription (Apple App Store pricing) |
| Canada Annual Plan (higher) | C$69.99 | Annual | Annual in-app subscription (Apple App Store pricing) |
| Canada Annual Plan (lower) | C$59.99 | Annual | Alternate annual in-app subscription (Apple App Store pricing) |
Your consumer rights in Canada
Canadian consumer protection laws can give consumers additional rights beyond a service’s stated refund policy. Some provinces have regulations covering digital products and may allow a cooling-off or refund right - commonly a 14-day period in some jurisdictions - if the digital service is not as described or if automatic renewals were not made sufficiently clear.
Hoichoi’s “non-refundable” terms may not override statutory protections. If you believe provincial rules apply, contact your provincial consumer protection agency and keep records of your purchase, renewal notices (or lack thereof), and all communication. Official government guidance on consumer rights is available from federal and provincial consumer-protection pages; seek specific advice for your province if you plan to dispute a charge.
Customer experiences
User reviews in Canada show a number of negative reports: a low Trustpilot TrustScore (about 2.2/5) and complaints that subscriptions are easy to start but difficult to cancel, that auto-payments continued in some cases, and that refunds were denied even when requested on renewal day. Several users also reported technical problems (playback, casting/Chromecast failures) and unsatisfactory or slow customer support responses.
On the other hand, platform-based cancellation methods (Google Play, Apple, Amazon) are straightforward in principle and will stop future charges when used correctly. If you experience problems, detailed documentation and following the platform’s dispute or refund process can improve the chance of resolution.
Documentation checklist
- Account email/username used for Hoichoi and device/platform (Apple/Google/Amazon).
- Order receipts or invoice showing the charge (email receipts or App Store/Google Play order history).
- Screenshots of subscription status in the app or store, and any renewal notices or dates.
- Copies of cancellation requests (emails sent to support@hoichoi.tv) and any replies from Hoichoi or platform support.
- Bank or credit card statements showing the charge(s) and dates.
- Date/time stamps for when you subscribed, cancelled, or were billed.
Common mistakes
One common mistake is cancelling in the wrong place: if you subscribed via Apple, cancel in your Apple ID subscriptions; via Google Play, cancel in Google Play; via Amazon, cancel in your Amazon subscriptions. Cancelling on the website does not always cancel a platform-billed subscription.
Another frequent error is assuming cancellation will produce a refund - Hoichoi’s policy is non-refundable and platforms typically control refunds for in-app purchases. Many users also fail to keep receipts, email threads or screenshots, which makes disputes harder to resolve. Finally, waiting until after a renewal charge has posted and then expecting an automatic refund is risky; act before renewal or be prepared to escalate with your payment provider or consumer protection agency.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Hoichoi site) | No (Hoichoi states subscriptions are non-refundable) | Medium - High (requires emailing support; users report delays or extra steps) |
| Google Play (Android) | No (cancellation stops renewal; refunds handled by Google) | Low (cancel via Google Play; some reports of continued charges in isolated cases) |
| Apple App Store (iOS) | No (cancel stops renewal; refunds handled by Apple) | Low (cancel via Apple subscriptions; use Apple support for refund requests) |
| Amazon (Fire TV) | No (cancel stops renewal; refunds handled by Amazon) | Low (cancel via Amazon account subscriptions) |
After cancelling
After you cancel, check your subscription status in the place you cancelled (Hoichoi account page, Google Play, Apple ID, or Amazon subscriptions) and verify the “active until” date. Keep copies of confirmation emails or screenshots showing the cancellation and the end date for access. If you want to request a refund, contact the platform that billed you first (Apple/Google/Amazon) and provide the documentation checklist items; you may also contact Hoichoi support at support@hoichoi.tv to request assistance.
If a charge is incorrect or Hoichoi/the platform refuse a refund you believe you are entitled to, you can contact your card issuer to ask about a reversal or chargeback and/or file a complaint with your provincial consumer protection agency. Helpful links: Google Play subscriptions help https://support.google.com/googleplay/answer/7018481, Apple subscriptions help https://support.apple.com/en-ca/HT202039, Amazon subscriptions management https://www.amazon.com/appstore/subscriptions, and general Canadian consumer information https://www.canada.ca/en/services/consumer.html.
Address
For postal correspondence or registered letters concerning cancellations or disputes, you may use Hoichoi's corporate address:
18th Floor, Acropolis Mall, 1858/1 Rajdanga Main Road, Kolkata, West Bengal 700107, India