Cancellation service N°1 in Nigeria
Contract number:
To the attention of:
Cancellation Department – Irokotv
8 Adebayo Mokuolu Street
Anthony Village
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Irokotv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Irokotv: Easy Method
What is Irokotv
iROKOtv is a streaming service focused on Nollywood and African film and TV content, offering on-demand movies and series via web, mobile apps and third-party app stores. It operates subscription access and in-app purchases that renew automatically unless cancelled.
How to cancel Irokotv
Choose the method you used to subscribe and follow the matching cancellation route below. If you subscribed through a storefront (Apple, Google) you must cancel there; if you signed up directly on the website you must cancel in your iROKOtv account or via the payment method used (e.g., PayPal).
- Web (direct sign-up): Log in to the iROKOtv website, go to your Account or profile menu, open Subscription or Billing, then select Cancel or turn off Auto‑renew.
- App Store (iOS): On your iPhone or iPad open Settings → tap your name → Subscriptions → select iROKOtv subscription → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → tap iROKOtv → Cancel Subscription.
- PayPal (recurring payment): Log in to PayPal → Settings → Payments → Manage automatic payments → select IROKOtv or iROKO Partners Ltd → Cancel the agreement.
What happens when you cancel
When you cancel, auto‑renewal is turned off so no further subscription charges should be taken after the current billing period ends. In most cases access to the service continues until the end of the paid period; you can continue to stream until that expiry. Account data and preferences typically remain stored under your account per iROKOtv’s terms - if you want data removed, request account deletion explicitly through support.
Will I get a refund?
iROKOtv’s published position is that refunds are generally not provided and once a payment is made the money is gone, although you usually keep access until the period end. For web-based sign-ups iROKOtv states that first‑month fees and start‑up costs are non‑refundable, but prepaid amounts beyond the first month may be eligible for a pro‑rata refund after cancellation in some cases.
If you subscribed through Apple, Google or PayPal, refund requests are typically handled by the store or payment provider under their refund policies. Under Canadian consumer protection rules (see next section) some “no refund” clauses may be unenforceable; you may have a right to a pro‑rata refund for unused service depending on circumstances.
Irokotv plans and pricing
| Plan | Price (CAD) |
|---|---|
| Subscription plans | Varies |
Your consumer rights in Canada
Under Canadian law, consumers generally have the right to cancel digital subscriptions and to receive a pro‑rata refund for any unused portion of paid services. Some distance‑selling contracts also include a 14‑day cooling‑off period. A supplier’s blanket “no refunds” clause may conflict with these statutory protections and could be unenforceable if it contradicts federal or provincial consumer protection laws. If you believe iROKOtv’s terms improperly deny your rights, you can raise the issue with provincial consumer protection offices or seek help from consumer advocacy resources.
Customer experiences
User feedback is mixed. Positive comments highlight a simple, user‑friendly interface and generally good playback on many devices. Negative reports include problems with downloaded content requiring online license checks (making true offline use unreliable), app freezes and broken casting features on some devices, login problems, unresponsive customer support and instances where users say they were charged after attempting to cancel - sometimes requiring PayPal disputes to resolve billing issues.
Documentation checklist
- Account email and username
- Subscription or order number (from confirmation email or receipt)
- Date(s) of charge(s) and payment method used (card, PayPal, App Store)
- Screenshot(s) of subscription page, receipts, and any cancellation confirmations
- Copies of correspondence with support (emails, chat transcripts)
- Registered‑mail receipt or tracking number if you send a formal written cancellation (recommended for proof)
Common mistakes
Customers commonly try to cancel inside the iROKOtv app but forget they subscribed through Apple or Google - leaving the store subscription active and still billing. Others assume cancellation triggers an immediate refund; usually it only stops future renewals while access remains until period end. Failing to keep receipts or failing to cancel the correct payment method (PayPal vs direct card) also causes trouble when disputing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct sign‑up) | Usually no; prepaid amounts beyond first month may be pro‑rata refunded in some cases | Low - cancel in account settings |
| App Store (iOS) | Refunds handled by Apple; subject to Apple’s policies | Low - cancel via iOS Settings |
| Google Play (Android) | Refunds handled by Google Play; subject to Google’s policies | Low - cancel via Google Play subscriptions |
| PayPal (recurring payments) | Cancellation stops future payments; refunds depend on merchant or PayPal dispute outcome | Low to Moderate - cancel automatic payment in PayPal; disputes may take longer |
After cancelling
After you cancel, keep screenshots or copies of the cancellation confirmation and any relevant receipts. If billing continues after cancellation, raise the issue first with iROKOtv support and the payment provider (Apple, Google, PayPal or your card issuer). If you need formal proof of sending a written request to iROKOtv, use registered mail (raccomandata A/R) so you have delivery confirmation. Useful links: iROKOtv main site - irokotv.com; Apple subscriptions - Apple support: manage subscriptions; Google Play subscriptions - Google Play: cancel subscriptions; PayPal automatic payments - PayPal; Canadian consumer info - Government of Canada: consumer protection.
Address
iROKO (registered contact): 8 Adebayo Mokuolu Street, Anthony Village, Lagos, Nigeria