Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Jiocinema
Viacom18 Media Private Limited, Zion Biz World, Subhash Road 'A'
400057 Mumbai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jiocinema service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Jiocinema: Easy Method
What is Jiocinema
JioCinema is a streaming service offering ad-supported and premium video content including movies, TV shows and live sports. It originated in India and is commonly used with Indian payment methods or via platform stores (Apple/Google); third-party guides note it is not officially distributed in Canada without workarounds such as VPNs or non‑Canadian payment methods.
How to cancel Jiocinema
- JioCinema app or website (direct subscription via credit/debit card or UPI): Open the app or visit jiocinema.com, go to Profile → Help & Settings → Subscription & Devices → Manage Subscription → Cancel. Your access continues until the end of the billing period; JioCinema’s policy typically does not issue pro‑rata refunds for partial periods.
- App Store (iOS): On your iPhone/iPad go to Settings → your name → Subscriptions → JioCinema → Cancel Subscription. Access continues until the current paid period ends.
- Google Play Store (Android): Open the Google Play Store → Profile → Payments & Subscriptions → Subscriptions → JioCinema → Cancel Subscription. Access continues until the end of the billing cycle.
- JioAutoPay via MyJio: Open the MyJio app → Menu → JioPay → JioAutoPay and cancel the linked payment method or auto‑debit instruction to stop recurring charges.
- Bundled subscription (Jio Postpaid/Fiber): A standalone cancellation of JioCinema is not available for bundled plans; you must downgrade or change the overall Jio plan via the MyJio app or contact Jio customer service to modify the bundle.
- General tip: canceling just before renewal is advised and confirm success with a confirmation email or a screenshot inside the app to avoid disputes.
What happens when you cancel
Cancelling a subscription stops future renewals but does not usually end immediate access; you generally retain full access to JioCinema content until the end of the current billing period. JioCinema’s stated policy is that refunds are not provided for partially used billing periods, so cancellation typically takes effect only for subsequent billing cycles. Account data (watch history, profile settings) usually remains tied to your account unless you delete the account or JioCinema’s policy otherwise requires data removal.
Will I get a refund?
Under normal circumstances JioCinema’s policy is that refunds are not provided for mid‑cycle or partially used billing periods. Exceptions may be made in special cases such as technical issues that prevented access, duplicate subscriptions, or unauthorized charges; these exceptions generally require documentation (receipts, logs, screenshots) and may be handled case‑by‑case by JioCinema support. If you subscribed through Apple or Google, refunds are also subject to Apple/Google store refund policies and must be requested through those platforms.
Jiocinema plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free (Freemium) | C$0.00 | Freemium | Ad‑supported, includes select live events and regional content |
| Premium (Annual) | C$16.43 | Annual | Ad‑free, additional content (reported HBO & Warner Bros), HD audio/video, up to 4 devices |
Your consumer rights in Canada
Canadian consumer protection requires that digital subscription services provide clear cancellation instructions and fair refund policies. Some provinces and federal rules provide cooling‑off rights or protections for online purchases; JioCinema’s “no refunds for partial periods” stance may conflict with local consumer protections or cooling‑off expectations in certain situations. If you cannot resolve a billing or access dispute with the service, you can escalate to federal or provincial consumer protection authorities or contact the Competition Bureau for guidance. For general information see the Government of Canada consumer pages: Government of Canada - Consumer protection and the Competition Bureau: Competition Bureau Canada. Also check your provincial consumer protection office for the specific complaint process in your province.
Customer experiences
Users praise JioCinema’s affordability and content value, especially given the low price point compared to other OTT services. At the same time many users report friction: difficulties cancelling autopay or subscriptions, errors in the app or via Google Play/Apple, and occasional unresponsive support. Technical issues such as subscriptions not being recognized after purchase, problems managing devices, intrusive notifications, and player bugs have been reported. Experiences vary widely depending on how the subscription was purchased (direct vs App Store vs Google Play) and whether JioAutoPay or a bundled carrier plan is involved.
Documentation checklist
- Account email/phone and JioCinema subscription ID (if shown)
- Receipt or payment confirmation showing date and payment method (card last 4 digits, UPI transaction ID)
- Screenshots of subscription status in the app or store and any error messages
- Dates and times of attempted cancellations and any confirmation messages
- Records of communications with support (reference numbers, chat transcripts, emails)
- Device details (platform, app version) if the issue is technical
Common mistakes
Common mistakes include attempting to cancel from the JioCinema app when the subscription was purchased through Apple or Google - in those cases you must cancel through the respective store. Another frequent error is assuming removing a payment method cancels the subscription; removing a card does not always stop a subscription and can cause failed charges or loss of access. Users also sometimes miss that their subscription is bundled with a carrier plan (e.g., Jio Postpaid/Fiber) and so cannot cancel JioCinema alone. Finally, not saving or confirming a cancellation (no screenshot or lack of confirmation email) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| JioCinema app / website (direct) | No (except documented exceptions) | Medium - generally straightforward but user reports of occasional errors |
| App Store (iOS) | Managed by Apple (request via Apple; subject to Apple policy) | Low - cancel via iOS Settings; refunds handled by Apple |
| Google Play Store (Android) | Managed by Google (request via Google Play; subject to Google policy) | Low to Medium - cancel via Google Play; some users report occasional issues |
| JioAutoPay via MyJio | No (stops future debits; refund only in exceptions) | Medium to High - auto‑debit cancellations can be confusing for some users |
| Bundled subscription (Jio Postpaid/Fiber) | No (must change or cancel the whole bundle) | High - cannot cancel JioCinema standalone; requires plan change or provider contact |
After cancelling
After you cancel, save any confirmation email or screenshot and monitor your bank/card/UPI for subsequent charges. If charges continue, contact JioCinema support and the app store (if applicable), and consider contacting your card issuer to block or dispute unauthorized charges. Useful links: JioCinema help (JioCinema Help), Apple subscription support (Manage iPhone subscriptions), Google Play subscriptions (Cancel subscriptions on Google Play), and MyJio / JioPay information (MyJio / Jio homepage). If you cannot resolve the issue, consult the Government of Canada consumer pages for complaint options.
Address
Viacom18 Media Private Limited
Zion Biz World, Subhash Road 'A', Vile Parle East, Mumbai, Maharashtra 400057, India