Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Mutv
Sir Matt Busby Way, Old Trafford
M16 0RA Manchester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mutv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Mutv: Easy Method
What is Mutv
MUTV (Manchester United Television) is the club’s official digital subscription service offering live and on-demand Manchester United content, including interviews, classic matches, and club programming. It is available through mobile apps, web subscriptions and some TV platforms.
How to cancel Mutv
- App Store (iOS/iPadOS): Go to Settings → tap your name → Subscriptions → select MUTV → Cancel Subscription.
- Google Play (Android): In Google Play Store → Menu → Subscriptions → select MUTV - Manchester United TV → Cancel Subscription.
- Web (MUTV website): Log in to your MUTV account → in the menu look for Billing, Subscription, Payment, Manage Account, or Settings → follow prompts to cancel; if cancellation does not work, email mutvdigitalweb@manutd.co.uk or contact support.
What happens when you cancel
When you cancel MUTV, your subscription will generally remain active until the end of the current paid billing period; access typically continues until that date and then the subscription will not renew. Renewal billing stops after cancellation is processed. MUTV may retain account and billing data according to its privacy and retention policies; you can log in to view remaining access and any saved settings or playback history.
Will I get a refund?
MUTV’s published policy states there are no refunds for paid recurring subscriptions and purchases are final. Exceptions may be extremely limited and depend on platform-specific rules (for example, App Store or Google Play refund processes) or extraordinary circumstances. If you believe you were charged in error or faced a defective cancellation flow, you can raise a dispute with your payment provider and contact MUTV support for review; platform or consumer-protection remedies may apply in some cases.
Mutv plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| MUTV Monthly Pass | C$9.99 - C$10.49 | Monthly | Full access to MUTV content on Apple TV |
| MUTV Annual Pass | C$12.49 - C$12.99 | Annual | Full access to MUTV content on Apple TV |
Your consumer rights in Canada
Under Canadian consumer protection principles and applicable provincial statutes, digital subscriptions should include a straightforward and accessible cancellation mechanism and should not make cancellation unduly difficult. If a service requires an impractical method (for example insisting on a specific browser or forcing email-only cancellations) that may be considered non-compliant with fair-practice requirements. There is no clearly stated 14-day automatic refund right in publicly available MUTV terms, so refunds are not routinely provided; however, Canadian consumers retain rights to dispute unauthorized or improper charges through their bank or card issuer and to raise complaints with provincial consumer protection agencies if cancellation mechanisms are defective.
Customer experiences
User reports indicate mixed-to-negative experiences when cancelling MUTV. Many Canadian and international users have reported problems cancelling via the MUTV app or website, including navigation loops that prevent completing a cancellation and requiring users to email support or log in using specific browsers (for example Edge) as a workaround. Some users describe the process as difficult and enduring over multiple years. There are few positive user reviews located on major review platforms for MUTV subscriptions in Canada.
Documentation checklist
- Account email or username used for the MUTV subscription.
- Order ID, transaction date and payment method (credit card, Apple ID, Google account).
- Screenshots or recordings showing cancellation attempts, error messages or looping pages.
- Copies of any emails or support responses from MUTV or related platforms.
- Bank or card statement line showing the subscription charge.
- If you send postal correspondence, proof of sending and delivery (registered post receipt).
Common mistakes
Users commonly assume cancellation inside the MUTV app is sufficient but an App Store or Google Play subscription must often be cancelled through the platform’s subscription settings. Another frequent issue is trying to cancel via the MUTV website on a browser that triggers a looping menu; affected users have reported success using an alternative browser or contacting MUTV support by email. Not keeping records of cancellation attempts (screenshots, timestamps, confirmation messages) makes disputes harder to pursue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS/iPadOS) | No (purchases final; app-store refund processes may be separate) | Low - cancel via Apple ID Subscriptions; typically straightforward |
| Google Play (Android) | No (purchases final; platform refund processes may apply) | Low - cancel via Google Play Subscriptions; typically straightforward |
| Web (MUTV website) | No (MUTV policy states no refunds; exceptions rare) | High - users report website navigation loops and may need to email support or use specific browsers |
After cancelling
After you cancel, keep copies of confirmation messages, emails and payment records until your access period ends and billing has stopped. If charges continue after a confirmed cancellation, contact MUTV support at mutvdigitalweb@manutd.co.uk and raise a dispute with your bank or card issuer if necessary. For platform-specific help, see Apple’s subscription support at Apple Subscriptions and Google’s guide at Google Play Subscriptions. For MUTV account access and support, visit the MUTV page on the club site: MUTV (Manchester United). If you plan to send postal correspondence, use registered post to retain proof of delivery.
Address
Manchester United Television (MUTV), Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA, United Kingdom
If you send physical correspondence regarding billing or cancellations, send it by registered post (for example, raccomandata A/R) to ensure proof of delivery.