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I hereby notify you of my decision to terminate the contract relating to the Outtv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Outtv: Easy Method
What is Outtv
OUTtv is a streaming service offering LGBTQ2+-focused programming, including series, documentaries and films tailored to Canadian audiences. It operates a direct web subscription (via Cleeng) and also distributes content through third‑party platforms such as Apple (App Store / Apple TV Channels), Google Play, Roku, Amazon Prime Channels and certain cable providers.
How to cancel Outtv
- If you subscribed on OUTtv.com (Cleeng): go to OUTtv.com, log into My Account and click “unsubscribe.” Cancellation takes effect at the end of your current billing period. See the OUTtv FAQ.
- If you subscribed through Apple (App Store / Apple TV Channels), Google Play, Roku, Amazon Prime Channels, Comcast, Cox or another distributor, you must cancel through that platform/provider - not via the OUTtv website. OUTtv’s Terms of Use state that email or mail cancellations are not accepted.
What happens when you cancel
When you cancel, your subscription will remain active until the end of the current billing period; you will retain access to OUTtv content for that time. The subscription will not renew at the next billing date. OUTtv’s policies indicate access continues through the paid period and that cancellation does not create a pro‑rata refund. Your account information and watch history may remain on file per OUTtv’s data practices until you delete or change the account (check OUTtv’s privacy policy for details).
Will I get a refund?
OUTtv’s Terms of Use state that payments are non‑refundable and there are no refunds or credits for partially used periods; access continues until the end of the billing period. OUTtv may, at its sole discretion, issue credits, but that is an exception rather than a right. If you subscribed through a third‑party platform (Apple, Google, Amazon, Roku, cable provider), refund requests and their outcomes are governed by that platform’s policies - you must pursue refunds through them, not via OUTtv. OUTtv’s documentation does not reference a statutory 14‑day cooling‑off refund right.
Outtv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (via OUTtv.com / Cleeng) | C$5.99 | Monthly | Unlimited streaming; 7‑day free trial; ad‑free LGBTQ2+ content via web platform |
| Six‑month (via OUTtv.com / Cleeng) | C$29.99 | Six‑months | Unlimited streaming; 7‑day free trial; equivalent to about C$5/month |
| Annual (via OUTtv.com / Cleeng) | C$59.99 | Annual | Unlimited streaming; 7‑day free trial; equivalent to C$5/month |
| Monthly (Apple TV Channels) | C$3.99 | Monthly | Available via Apple TV app/channel; integrated into Apple ecosystem |
Your consumer rights in Canada
Canadian consumer protection for digital services varies by province. OUTtv’s explicit “no refunds” policy in its Terms of Use does not necessarily override provincially mandated rights. Some provinces offer protections or require clear disclosure of automatic renewals; if you believe a merchant’s conduct violates provincial consumer protection laws you can contact your provincial consumer protection office. Independently, you may request a refund or dispute the charge through your bank or credit card issuer (chargeback) or pursue a platform refund if the purchase was made through Apple, Google, or another distributor. This is general information and not legal advice; for specific rights consult your provincial regulator or a legal professional.
Customer experiences
User sentiment is mixed. Independent validators such as Scam‑Detector give OUTtv a high trust score and call the service authentic and secure. At the same time, forum posts and social discussions report occasional problems such as shows or seasons disappearing mid‑season on some platforms (for example, reports about content availability changing on Prime/OUTtv) and criticisms about relying on third‑party review aggregators (e.g., Trustpilot reliability concerns). These experiences underline that content availability and refund outcomes can vary depending on the distribution platform used.
Documentation checklist
- Account email and username used for the subscription
- Subscription confirmation or welcome email (transaction details)
- Billing statements or credit card records showing charges
- Screenshots of your My Account/subscription page and the “unsubscribe” action
- Cancellation confirmation (screenshot or email) or transaction ID if provided
- If dealing with a third‑party platform: transaction ID from the platform, and any correspondence with that platform
- If you send correspondence by mail for complaints or records: registered mail receipt (raccomandata A/R) for proof of delivery
Common mistakes
Common errors include attempting to cancel on the OUTtv website when the subscription was bought through Apple, Google, Amazon, Roku or a cable operator - cancellations must be done with the original seller. Another frequent mistake is expecting immediate loss of access; cancellations usually stop renewal but retain access until the paid period ends. People also fail to save a cancellation confirmation and so have no proof if a renewal charge occurs. Finally, many assume a refund will be automatic - OUTtv’s policy is no refunds except at their discretion, so don’t rely on an automatic reimbursement unless confirmed in writing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| OUTtv.com (Cleeng) | No (payments non‑refundable per Terms; credits only at OUTtv’s discretion) | Easy - unsubscribe in My Account |
| Apple (App Store / Apple TV Channels) | Possible via Apple refund policies (request through Apple) | Medium - request via Apple Support or Report a Problem |
| Google Play | Possible via Google Play refund processes | Medium - request via Google Play Help / transaction dispute |
| Roku / Amazon Prime Channels | Handled by the platform/provider; outcomes vary | Medium - contact platform support |
| Cable providers (Comcast, Cox) | Subject to provider terms; may be refunds or account adjustments | Variable - often harder; contact provider support or billing |
After cancelling
Keep a copy of any cancellation confirmation and your billing records. If you need further help, start with OUTtv’s FAQ and Terms pages: OUTtv FAQ and Terms of Use. If you subscribed through Apple or Google, consult their refund and subscription support pages to file requests. For disputed charges, contact your payment card issuer to discuss a chargeback if you believe billing was incorrect. If you plan to escalate a complaint in writing for record‑keeping, keep documented proof of delivery (see address below) but note that OUTtv’s Terms state cancellations must be completed via the My Account page and that email or mailed cancellations are not accepted as the official cancellation method.
Address
OUTtv
525 West 8th Avenue, 8th Floor
Vancouver, BC V5Z 1C6
Canada
If you send registered correspondence for complaints or to retain proof of delivery, send by registered mail (raccomandata A/R) and keep the receipt. Remember: mail or email is not an accepted method to effect a cancellation per OUTtv’s Terms of Use; use My Account to unsubscribe and save the confirmation.