Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Shomi
7650 Kimbel Street, Units 28‑31
L5S 1L2 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shomi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Shomi: Easy Method
What is Shomi
Shomi was a Canadian subscription video-on-demand service jointly launched by Rogers and Shaw. It offered movies and TV shows to subscribers but was discontinued on November 30, 2016 and is no longer active.
Because the service ended in 2016, there is no active Shomi subscription product or current, verified cancellation flow published by the company or platform partners.
How to cancel Shomi
- Because Shomi shut down in 2016, there is no live Shomi account portal to sign into for cancellation. If you still see recurring charges or an active entry on a billing platform (Apple, Google, bank/credit card or a cable account), cancel the subscription through the platform where you originally subscribed: for iOS subscriptions use your Apple ID subscriptions, for Android use Google Play subscriptions, for card or bank charges contact your bank or card issuer or the merchant on your statement, and for Rogers or Shaw account add-ons manage subscriptions through your Rogers or Shaw account. If you prefer a written, provable cancellation attempt to the company address, send a signed, dated registered letter (tracked/with proof of delivery) to Shomi Inc., 7650 Kimbel Street, Units 28‑31, Mississauga, Ontario, L5S 1L2, Canada. Keep copies of all correspondence and delivery receipts.
What happens when you cancel
Because the service no longer operates, there is no active account access or renewal schedule to change. Historically, cancelling an active streaming subscription typically stops future renewals while existing paid access continued until the end of the billing period; that pattern may not apply to a discontinued service. Any account data that existed with Shomi would be subject to the company’s retention and privacy policies at the time of shutdown; in practice the service closure means you cannot stream content from Shomi now.
Will I get a refund?
There is no verified refund policy for Shomi available today, and since the service has been inactive since November 30, 2016, there is no current refund policy to apply. If you believe you were billed after the shutdown or charged in error, your best options are to contact the payment platform (Apple, Google Play, your bank or card issuer) to dispute the charge or request a refund, or to raise the issue with Rogers or Shaw if the charge appeared on a cable or ISP bill. Keep documentation of dates and charges when you contact providers or your financial institution.
Shomi plans and pricing
| Plan | Price (CAD) |
|---|---|
| Shomi subscription | Varies |
Your consumer rights in Canada
Canadian consumer protections vary by issue and channel. If you were charged improperly you can file a dispute through your credit card issuer or bank. Complaints about unfair commercial practices may be raised with provincial consumer protection offices or industry regulators; the CRTC has been involved in past complaints about Shomi’s original distribution model. For historical context and to identify relevant consumer advocacy groups, see the Consumers’ Association of Canada and the Public Interest Advocacy Centre; for regulatory matters consult the CRTC.
Customer experiences
While it operated, reviewers and former employees reported a mix of strengths and weaknesses: some praised the technical team and marketing, while others reported user-experience problems such as buffering during trials and organizational challenges. The service’s discontinuation drew criticism about profitability and its business model. These historical observations do not affect current cancellation mechanics because the service is closed.
Documentation checklist
- Copy of billing statement(s) showing the charge (date, amount, merchant name)
- Account emails or screenshots showing subscription details or confirmation
- Receipts or proof of payment (credit card or bank transaction records)
- Copies of any correspondence with Apple, Google, Rogers, Shaw, your bank or merchant
- Registered mail tracking number and delivery receipt if you send a letter to the company address
Common mistakes
A common mistake is assuming Shomi’s original website or account portal is still active - because the service was shut down in 2016, trying to cancel on a defunct site will not work. Another mistake is not checking the original payment channel: many people forget they subscribed via Apple or Google and attempt to contact the merchant instead of managing the subscription through their device platform. Also, not keeping proof of cancellation or dispute communications (screenshots, confirmation emails, delivery receipts) weakens your position when contesting charges with banks or platform providers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account (shomi.com) | Unclear - site inactive; unlikely to provide refunds | Medium - site not available; historic accounts not accessible |
| Apple App Store (iOS subscriptions) | Depends on Apple’s refund policy and the timing of charges | Low - Medium - request via Apple support or in-app subscriptions |
| Google Play (Android subscriptions) | Depends on Google Play’s refund policy and the timing of charges | Low - Medium - request via Google Play support or subscriptions |
| Registered mail to company address | Unclear - formal notice may help document your attempt; refunds not guaranteed | Low - straightforward but requires proof of delivery |
After cancelling
After you’ve taken cancellation steps, monitor your bank and card statements for any further charges and retain all documentation. If unauthorized or erroneous charges continue, contact your financial institution to dispute the transactions and consider filing a complaint with your provincial consumer protection office or the CRTC if applicable. For background and verification of Shomi’s closure, see the Shomi entry on Wikipedia: Shomi - Wikipedia. For platform-specific cancellation and refund procedures see Apple’s subscription support (Cancel subscriptions with Apple) and Google Play help (Cancel subscriptions with Google Play).
Address
Shomi Inc., 7650 Kimbel Street, Units 28‑31, Mississauga, Ontario, L5S 1L2, Canada