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I hereby notify you of my decision to terminate the contract relating to the Showmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Showmax: Easy Method
What is Showmax
Showmax is a subscription-based streaming service offering movies, TV series and live sports (including the Premier League in some packages). It operates from South Africa and supplies on-demand streaming content to subscribers worldwide where available.
How to cancel Showmax
- Web (Showmax.com) - Sign in at Showmax.com → Account → Plans and Payment → Manage Plan → Cancel Plan. Cancel before your next monthly billing date to avoid the next charge; your access will continue until the end of the current billing period.
- App Store / Google Play - If you subscribed through Apple or Google, you must cancel through that store’s subscription manager (App Store or Google Play). Showmax cannot directly cancel store-managed subscriptions for you.
- Registered mail to corporate office (formal cancellation) - If you prefer a written cancellation or need to send a formal notice from abroad, send a signed cancellation letter by registered mail (raccomandata A/R) to the Showmax corporate office in South Africa. Keep proof of posting and delivery.
What happens when you cancel
When you cancel, you generally retain access to Showmax until the end of your paid billing period (or until a free trial expires). Cancellation is not usually immediate in the sense of terminating access; it prevents automatic renewal at the next billing date. Some third-party guides note Showmax may preserve viewing preferences or account settings for a period (commonly reported as up to 12 months), but retention policies can change.
Will I get a refund?
Monthly subscription payments are normally non-refundable as far as the law permits. That means you should not expect a pro-rated refund for days remaining in a paid period after cancelling. Free trials (typically 14 days if offered) are not charged if cancelled before the trial ends; access continues until the trial expiry.
Exceptions may apply: refunds or credits can be issued for duplicate/unused accounts, incorrect or double billing, failures to process a timely cancellation where you did not use the service, or when an eligible promotion was not applied. If you believe an erroneous charge occurred, contact Showmax and your payment provider promptly and keep evidence (receipts, screenshots, correspondence).
Showmax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Showmax Entertainment | C$6.87 | Monthly | Full streaming library (multi-device) |
| Showmax Entertainment Mobile | C$4.12 | Monthly | Mobile devices only |
| Showmax Premier League | C$5.49 | Monthly | Live Premier League |
| Showmax Entertainment + Premier League | C$10.99 | Monthly | Entertainment + Premier League |
| Showmax Entertainment Mobile + Premier League | C$8.24 | Monthly | Mobile Entertainment + Premier League |
Note: Showmax is not officially offered in Canada. These CAD prices are derived from accessing Showmax via VPN and using converted pricing; availability, currency and billing may differ if you sign up from outside Showmax’s supported regions.
Your consumer rights in Canada
In Canada, cancellation of a free trial before it ends should prevent charges for the trial period. For paid digital streaming, consumer protection does not automatically guarantee a refund once you have been granted access, and many streaming services state subscription fees are non-refundable to the extent permitted by law.
However, you are entitled to remedies if billing errors occur (double charges, wrong amounts), if a promised promotion was not applied, or if a provider failed to process a cancellation you requested and you were billed as a result. For cross-border services, enforcement can be more complex; keep records and consider contacting your bank or card issuer to dispute an incorrect charge if Showmax does not resolve it.
Customer experiences
Public reviews (for example on Trustpilot) show a mix skewed toward negative experiences: users report playback errors, app glitches, delays in content updates, unhelpful customer support and issues with unrecognized payments. At the same time, some third-party guides note practical points such as cancellation preserving viewing preferences for a period. Experiences vary by device, subscription method and region, and many complaints relate to billing or account-management problems rather than catalogue content.
Documentation checklist
- Account email and username
- Subscription order confirmation or receipt
- Payment statements showing charge (credit card/bank/App Store/Google Play receipt)
- Screenshots of your Showmax account > Plans & Payment page and cancellation confirmation
- Proof of registered mail (tracking number / delivery receipt) if you send a letter
- Dates and copies of any support correspondence
Common mistakes
Cancelling after your monthly billing date is a frequent error - you may still be charged for the next month. Another common mistake is attempting to cancel directly via Showmax when the subscription is managed by Apple or Google; in that case you must cancel through the respective store. People also sometimes fail to keep proof of cancellation or assume cancellation immediately removes access; Showmax normally lets you use the service until the end of the paid period. Finally, using a VPN or signing up from outside Showmax’s supported regions can complicate support or billing disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Showmax.com) | Generally non-refundable; exceptions for billing errors/duplicates | Low |
| App Store / Google Play | Refunds handled by the store; Showmax cannot cancel or refund store-managed subscriptions | Medium |
| Registered mail to corporate office (South Africa) | Refunds depend on circumstances and Showmax response; useful for formal proof | High |
After cancelling
After you cancel, save any cancellation confirmations or emails and monitor your payment method for any further charges. If you were billed in error, contact Showmax support and your payment provider promptly and submit the documentation checklist items. For store subscriptions use Apple or Google support channels; for card charges consider contacting your bank or card issuer to dispute an unauthorized or incorrect charge.
Helpful links: Showmax main site - Showmax; Showmax Help - Showmax Help; Apple subscription management - Manage subscriptions on Apple devices; Google Play subscriptions - Manage subscriptions on Google Play; Canadian consumer guidance - Office of Consumer Affairs (Government of Canada).
Address
Showmax SA (Pty) Ltd
144 Bram Fischer Drive, Randburg, Johannesburg, Gauteng, 2194, South Africa