Cancellation Showmax: Easy Method

What is Showmax

Showmax is a subscription-based streaming service offering movies, TV series and live sports (including the Premier League in some packages). It operates from South Africa and supplies on-demand streaming content to subscribers worldwide where available.

How to cancel Showmax

• Web (Showmax.com) - Sign in at Showmax.com → Account → Plans and Payment → Manage Plan → Cancel Plan. Cancel before your next monthly billing date to avoid the next charge; your access will continue until the end of the current billing period.
• App Store / Google Play - If you subscribed through Apple or Google, you must cancel through that store’s subscription manager (App Store or Google Play). Showmax cannot directly cancel store-managed subscriptions for you.
• Registered mail to corporate office (formal cancellation) - If you prefer a written cancellation or need to send a formal notice from abroad, send a signed cancellation letter by registered mail (raccomandata A/R) to the Showmax corporate office in South Africa. Keep proof of posting and delivery.

What happens when you cancel

When you cancel, you generally retain access to Showmax until the end of your paid billing period (or until a free trial expires). Cancellation is not usually immediate in the sense of terminating access; it prevents automatic renewal at the next billing date. Some third-party guides note Showmax may preserve viewing preferences or account settings for a period (commonly reported as up to 12 months), but retention policies can change.

Will I get a refund?

Monthly subscription payments are normally non-refundable as far as the law permits. That means you should not expect a pro-rated refund for days remaining in a paid period after cancelling. Free trials (typically 14 days if offered) are not charged if cancelled before the trial ends; access continues until the trial expiry.

Exceptions may apply: refunds or credits can be issued for duplicate/unused accounts, incorrect or double billing, failures to process a timely cancellation where you did not use the service, or when an eligible promotion was not applied. If you believe an erroneous charge occurred, contact Showmax and your payment provider promptly and keep evidence (receipts, screenshots, correspondence).

Showmax plans and pricing

Note: Showmax is not officially offered in Canada. These CAD prices are derived from accessing Showmax via VPN and using converted pricing; availability, currency and billing may differ if you sign up from outside Showmax’s supported regions.

Your consumer rights in Canada

In Canada, cancellation of a free trial before it ends should prevent charges for the trial period. For paid digital streaming, consumer protection does not automatically guarantee a refund once you have been granted access, and many streaming services state subscription fees are non-refundable to the extent permitted by law.

However, you are entitled to remedies if billing errors occur (double charges, wrong amounts), if a promised promotion was not applied, or if a provider failed to process a cancellation you requested and you were billed as a result. For cross-border services, enforcement can be more complex; keep records and consider contacting your bank or card issuer to dispute an incorrect charge if Showmax does not resolve it.

Customer experiences

Public reviews (for example on Trustpilot) show a mix skewed toward negative experiences: users report playback errors, app glitches, delays in content updates, unhelpful customer support and issues with unrecognized payments. At the same time, some third-party guides note practical points such as cancellation preserving viewing preferences for a period. Experiences vary by device, subscription method and region, and many complaints relate to billing or account-management problems rather than catalogue content.

Documentation checklist

• Account email and username
• Subscription order confirmation or receipt
• Payment statements showing charge (credit card/bank/App Store/Google Play receipt)
• Screenshots of your Showmax account > Plans & Payment page and cancellation confirmation
• Proof of registered mail (tracking number / delivery receipt) if you send a letter
• Dates and copies of any support correspondence

Common mistakes

Cancelling after your monthly billing date is a frequent error - you may still be charged for the next month. Another common mistake is attempting to cancel directly via Showmax when the subscription is managed by Apple or Google; in that case you must cancel through the respective store. People also sometimes fail to keep proof of cancellation or assume cancellation immediately removes access; Showmax normally lets you use the service until the end of the paid period. Finally, using a VPN or signing up from outside Showmax’s supported regions can complicate support or billing disputes.

Comparative recap

After cancelling

After you cancel, save any cancellation confirmations or emails and monitor your payment method for any further charges. If you were billed in error, contact Showmax support and your payment provider promptly and submit the documentation checklist items. For store subscriptions use Apple or Google support channels; for card charges consider contacting your bank or card issuer to dispute an unauthorized or incorrect charge.

Helpful links: Showmax main site - Showmax; Showmax Help - Showmax Help; Apple subscription management - Manage subscriptions on Apple devices; Google Play subscriptions - Manage subscriptions on Google Play; Canadian consumer guidance - Office of Consumer Affairs (Government of Canada).

Address

Showmax SA (Pty) Ltd
144 Bram Fischer Drive, Randburg, Johannesburg, Gauteng, 2194, South Africa