Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shudder
11 Penn Plaza
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shudder service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Shudder: Easy Method
What is Shudder
Shudder is a subscription streaming service focused on horror, thriller and supernatural programming, offering a curated library of films, series and exclusive originals. It is available in Canada through the Shudder website and via third‑party platforms such as the Apple App Store, Google Play and certain TV providers (for example, Bell Fibe TV).
How to cancel Shudder
Cancel your Shudder subscription through the same platform you used to subscribe. Cancelling on the wrong platform often does not stop billing; verify cancellation confirmation and watch for recurring charges.
- From the Shudder website (web subscriptions): Sign into your account at the Shudder site, go to Account or Subscription settings, and select Cancel. Keep a screenshot or confirmation email.
- From an Apple device (App Store subscriptions): Open the App Store or your Apple ID account settings, view Subscriptions, find Shudder and choose Cancel Subscription. For refunds or billing disputes, contact Apple Support.
- From an Android device (Google Play subscriptions): Open the Google Play Store, tap your profile > Payments & subscriptions > Subscriptions, select Shudder and Cancel. For refunds or billing disputes, contact Google Play Support.
- From a TV provider (e.g., Bell Fibe TV add‑on): Manage or cancel through your Bell Fibe account or contact Bell customer support to remove the Shudder add‑on.
What happens when you cancel
When you cancel, auto‑renewal is turned off so you will not be charged again at the next billing date. You typically retain full access to Shudder for the remainder of the billing period you already paid for. Your account and viewing history generally remain intact unless you delete your account separately.
Because platform mismatches and occasional system glitches are reported, it is important to confirm that the subscription status shows “cancelled” in the platform where you subscribed and to keep confirmation evidence (email, screenshot). If charges continue after cancellation, you will need to contact the platform or Shudder support with documentation.
Will I get a refund?
Shudder’s stated policy is that monthly and annual membership fees are non‑refundable; cancelling stops future billing but does not produce prorated refunds for unused time. Refunds are granted only at Shudder’s sole discretion. In many cases, platform providers (Apple, Google, or your TV provider) may have their own refund processes and timelines - contact them directly if you believe a charge should be reversed.
Be aware that Canadian consumer protections do not generally provide a mandatory 14‑day cooling‑off right for digital streaming services once access to the content has begun; statutory refund rights for digital subscriptions are therefore limited. For more on digital sales rules, see related consumer guidance.
Shudder plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Shudder Monthly (Apple App Store, Canada) | C$8.99 | Monthly | Ad‑free Shudder app; billed monthly; cancel anytime |
| Shudder Annual (Apple App Store, Canada) | C$89.99 | Annual | Ad‑free Shudder app; billed once per year (≈C$7.50/month); cancel anytime |
| Shudder add‑on via Bell Fibe TV | C$5.99 | Monthly | Shudder library accessed through Bell Fibe TV platform |
Direct website pricing in CAD is similar to the App Store rates but final amounts may vary due to conversion, taxes or platform fees. Bell Fibe’s add‑on price may be lower for subscribers billed through Bell.
Your consumer rights in Canada
Canadian consumer protection generally treats access to digital streaming content differently from physical goods. Once streaming or access has begun, there is typically no automatic right to a 14‑day refund (cooling‑off) for digital subscriptions. Some direct‑seller rules provide a short cancellation right for particular contracts, but these do not usually apply to online streaming subscriptions that have already commenced.
Provincial statutes may provide limited rights for certain contracts, but they rarely mandate refunds for digital streaming services once access is provided. If you believe a charge violates consumer protection law or misrepresentation rules, you can contact your provincial consumer protection office for guidance and possible complaint filing.
Customer experiences
User reports show a mix of outcomes. Some customers describe polite and effective customer service interactions that resolved cancellation issues (for example, help with device compatibility or manual cancellation assistance). Others report repeated charges after they believed they had cancelled, difficulties obtaining refunds, confusion about which platform was billing, and trouble reaching support - particularly when trying to resolve billing problems from Canada.
Because experiences vary, keeping clear documentation of your subscription method, cancellation confirmation and account statements improves your chance of a timely resolution if you need to dispute charges.
Documentation checklist
- Account email/username and subscription method (web, Apple ID, Google Play, Bell Fibe)
- Receipt or order confirmation showing the original charge
- Screenshot or confirmation message showing successful cancellation
- Bank or card statement entries showing the charge(s) you’re disputing
- Any correspondence with Shudder, platform support, or your TV provider
Common mistakes
People commonly cancel on the wrong platform - such as turning off the app on a device but not cancelling the App Store or Google Play subscription - which leaves billing active. Another frequent mistake is not saving a cancellation confirmation or screenshot, leaving you without evidence if charges recur. Waiting until after an annual renewal posts can make it harder to secure a discretionary refund. Finally, assuming a statutory 14‑day refund applies to streaming subscriptions in Canada is often incorrect and can lead to disappointment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Shudder website (web subscription) | No (fees generally non‑refundable; refunds at Shudder’s discretion) | Medium - users report occasional cancellation glitches; verify confirmation |
| Apple App Store | No from Shudder; Apple may handle refund requests at its discretion | Medium - cancel via Apple subscriptions; request refunds through Apple Support |
| Google Play | No from Shudder; Google may handle refund requests at its discretion | Medium - cancel via Google Play subscriptions; contact Google for refunds |
| Bell Fibe TV add‑on | Billing and refunds managed by Bell; Shudder policy still applies to service access | Low - Medium - cancel through Bell; provider billing procedures apply |
After cancelling
Confirm that your subscription status shows “cancelled” in the platform where you subscribed and keep copies of any confirmation emails or screenshots. Monitor your bank or card statements for one billing cycle to ensure no further charges appear. If charges continue, contact the platform (Apple, Google, Bell) first if they manage billing, and include your documentation. For unresolved issues, escalate to Shudder support and provide account details and evidence.
Helpful links: Shudder account & support pages, general guidance on cancelling app subscriptions, and your platform’s refund pages. Examples: How to cancel Shudder (guide), Apple: cancel subscriptions, Google Play: cancel subscriptions, Bell Fibe support. If you need written proof of delivery when sending documents or complaints by post, send them via registered mail (raccomandata A/R).
Address
If you need to send physical correspondence or a registered complaint, use the following address and send by registered mail for proof of dispatch (raccomandata A/R):
Shudder (or related corporate contact)
11 Penn Plaza, New York, NY 10001, USA