Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Telus Optik Tv
510 W Georgia St, 23rd Floor
V6B 0M3 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Telus Optik Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Telus Optik Tv: Easy Method
What is Telus Optik Tv
Telus Optik TV is Telus's live television service in Canada offering themed channel packs, premium add‑ons and integration with streaming apps. It is commonly sold alone or bundled with Telus PureFibre Internet under promotional terms and may include rented set‑top boxes or a Telus TV+ streaming option for compatible devices.
How to cancel Telus Optik Tv
- Confirm account details: have your account number, service address, activation date and the serial numbers of any rented equipment ready before you contact Telus.
- Do not rely on the MyTELUS app or the account portal to cancel - Optik TV cancellations must be handled by Telus customer service. Start by calling Telus support or using live chat: see Telus Support for current contact options and hours.
- State clearly that you want to cancel Optik TV, request the effective cancellation date, ask for a cancellation reference number, and request written confirmation by email or mail.
- If you are within the initial trial window (15 days from activation, or 30 days if you self‑identify as a person with a disability), assert your right to cancel without installation or cancellation fees and request an immediate refund where applicable.
- If you face long hold times, dropped calls or refusal to cancel, consider visiting a Telus store in person or send a written cancellation by registered/ certified mail to create a dated paper trail; include a request for written confirmation and keep proof of posting (see address at end).
- Document the interaction: agent name, time and date, the reference number provided and the promised refund or final charges. If Telus will not resolve the cancellation or you receive unexpected charges, escalate to the Commissioner for Complaints for Telecom‑Television Services (CCTS).
What happens when you cancel
When your Optik TV cancellation is processed, access to live TV and any paid add‑ons typically ends on the effective cancellation date specified by Telus. You will receive a final bill that may include prorated charges up to the cancellation date, outstanding fees, and any applicable early termination charges if you are still within a contracted promotional term.
Rented equipment must be returned in the condition required by Telus; failure to return equipment can result in equipment‑replacement charges (Quebec has published fixed equipment charge amounts). Recorded content stored on Telus boxes or cloud services is generally inaccessible after cancellation.
Will I get a refund?
Telus publishes a 15‑day trial for new services during which you may cancel TV service without installation or cancellation fees; this period extends to 30 days for customers who self‑identify as persons with a disability. Some promotional bundles advertise a 30‑day money‑back guarantee. Outside these explicit trial or money‑back windows, refunds are not uniformly guaranteed in public terms and depend on your contract, promotional conditions and operator discretion.
If you believe you qualify for a refund (trial window, promotional promise, billing error), request it during cancellation and obtain written confirmation. If Telus does not issue an expected refund, retain documentation and consider escalating to CCTS for review.
Telus Optik Tv plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Optik 3 Theme Packs + 2 Premiums | C$80.00 | Monthly (promotional) | 3 theme packs + 2 premium options (bundle example) |
| 2+1 Bundle (Core + Netflix/Amazon Prime/Sportsnet) | C$60.00 | Monthly (with 2‑year Internet bundle) | Core live TV channels + 1 premium + 2 theme packs |
| Optik 1 + 2 (2 Premiums + 1 Theme pack) | C$65.00 | Monthly (with 2‑year Internet bundle) | 2 premium options + 1 theme pack |
| Streaming & TV Bundle (4 Theme Packs + 1 Premium) | C$63.00 | Monthly (promotional with Internet 75) | 4 theme packs + 1 premium, includes streaming services |
| Core | C$30.00 | Monthly | Core channels only |
| Core + 1 Premium | C$55.00 | Monthly | Core channels + 1 premium |
| 2 Theme Packs + 1 Premium | C$68.00 | Monthly | 2 theme packs + 1 premium |
| Custom Ontario/Quebec bundle (Tier 1) | C$55.00 | Monthly | Customizable streaming + live TV |
| Custom Ontario/Quebec bundle (Premium tier) | C$75.00 | Monthly | More premium options included |
| Old 2019-era packages: 4 Theme Packs + 1 Premium | C$65.00 | Monthly | 4 theme packs + 1 premium |
| Old 2019-era: 7 Theme Packs + 1 Premium | C$80.00 | Monthly | 7 theme packs + 1 premium |
| Old 2019-era: 11 Theme Packs + 2 Premiums | C$110.00 | Monthly | 11 theme packs + 2 premiums |
Your consumer rights in Canada
Under Telus’s published terms and applicable CRTC guidance, new telecom and television services are subject to a 15‑day trial for fee‑free cancellation; that period is extended to 30 days for customers who self‑identify as persons with disabilities. If Telus does not resolve a cancellation or billing dispute, customers can file a complaint with the Commissioner for Complaints for Telecom‑Television Services (CCTS) for independent review and escalation.
Consumers are also responsible for returning rented equipment; provincial rules (Quebec explicitly) and Telus terms specify fixed equipment charges if items are not returned. Keep copies of all contractual and promotional materials that describe trial periods, refunds and equipment obligations - they form the basis of any dispute.
Customer experiences
Reported experiences are mixed. Some customers praise Telus for reliable network performance and smooth initial setup, while many others report frustrations: long hold times, unhelpful automated attendants, unexpected service additions or billing, difficulties cancelling and equipment or set‑top box reliability issues. Online forum postings indicate cancellations can be practically difficult due to dropped calls or repeated holds; these anecdotal reports are useful to anticipate and prepare documentation.
Documentation checklist
- Account number, service address and activation date (for trial‑period eligibility)
- Copies of the original sales/installation receipt and any promotional or money‑back guarantee terms
- Serial numbers and photos of all rented equipment and its condition
- Notes of phone/chat interactions: date, time, agent name, cancellation reference number
- Proof of any registered/ certified mail sent and any email confirmation received
Common mistakes
Common errors include attempting to cancel through the MyTELUS app or the online account portal (Optik TV cancellations are not processed there), missing the activation date and therefore losing trial‑period rights, failing to obtain written confirmation or a cancellation reference number, and not returning equipment or documenting its condition - which can result in replacement charges. Another frequent problem is letting calls drop without requesting a reference number or follow‑up email.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Telus support) | Possible if within 15‑day trial (30 days for disability) or if promotional terms allow | High (reports of long hold times and dropped calls) |
| Live chat | Same refund rules as phone; ask for written confirmation | Medium (can be faster but may still require escalation) |
| Telus store (in person) | Possible; store staff can often initiate cancellation and provide immediate documentation | Low - Medium (depends on store availability) |
| MyTELUS / Online | Not supported for Optik TV cancellations | Low (convenient but not effective for cancelling Optik TV) |
| Registered / Certified Mail | Refund depends on terms, but provides a dated paper trail useful in disputes | Low - Medium (takes longer but reduces evidence disputes) |
After cancelling
After cancellation, keep the written confirmation, the final invoice and any return‑of‑equipment receipts. Verify that recurring billing stops and that any promised refund is processed within the timeframe shown on your final statement. If Telus does not honour a confirmed cancellation, collect your documentation and contact the Commissioner for Complaints for Telecom‑Television Services (CCTS) via https://www.ccts-cprst.ca/ for escalation.
For equipment return terms and equipment charge amounts (including Quebec specifics), review Telus’s terms: Telus Support & Terms. If you send cancellation by mail, use registered/certified mail and request return receipt to build a dated record.
Address
TELUS Communications, Inc., 510 W Georgia St, 23rd Floor, Vancouver, BC V6B 0M3, Canada