Cancellation The Roku Channel: Easy Method

What is The Roku Channel

The Roku Channel is Roku’s ad-supported streaming service that provides free movies, TV shows and live channels. In Canada it is available at no subscription cost (supported by advertising), with additional paid premium add-ons handled as separate subscriptions through Roku or third-party app stores.

How to cancel The Roku Channel

• App Store (iOS / Apple subscriptions): Subscriptions purchased through Apple are not managed by Roku. Open the App Store on your iPhone/iPad, tap your profile, choose "Subscriptions," find the subscription and cancel there. Alternatively, manage subscriptions via Settings > your name > Subscriptions. You must cancel with Apple to stop renewal.
• Google Play: If you purchased through Google Play, open the Google Play Store app, tap your profile > Payments & subscriptions > Subscriptions, find the subscription and cancel. These subscriptions are managed by Google, not Roku.
• Web / Roku device / Roku Pay: For subscriptions billed through Roku, cancel on your Roku device (open The Roku Channel or press * on the channel - then select "Manage subscription" or go to Settings > Subscriptions), or sign in to my.roku.com and go to Manage Subscriptions, or open The Roku Channel and use Premium Subscriptions to cancel. Your subscription will remain active until the end of the current billing period.

What happens when you cancel

When you cancel a subscription managed by Roku, the subscription remains active until the end of the current billing period; you will continue to have access until that time. Cancelling a subscription purchased through Apple or Google Play stops future renewals through those stores but does not remove charges already collected by the store. Roku maintains records of your subscription status; cancelling does not necessarily delete account data used for billing and service delivery unless you take separate steps with your Roku account settings.

Will I get a refund?

Roku’s policy for subscriptions billed by Roku is that subscriptions are prepaid and final; partial-term refunds are generally not provided and access continues until the paid period ends. Exceptions are limited - refunds for unauthorized or accidental charges may be possible if you contact Roku Support promptly (Roku’s Help Center indicates refunds are most likely if requested within roughly 24 - 48 hours; refunds are rare after several days unless the charge was unauthorized). If your subscription was purchased through Apple or Google Play, refunds and refund requests are handled by those providers under their respective policies.

The Roku Channel plans and pricing

Your consumer rights in Canada

Roku’s published policies do not provide a 14‑day cooling-off refund right for digital subscriptions in Canada; their subscription terms state subscriptions billed by Roku are non‑refundable unless otherwise noted. Canadian consumers may still reference provincial and federal consumer-protection laws for specific circumstances (for example, cases involving unauthorized transactions or deceptive practices), but Roku’s stated policy does not offer an automatic 14‑day digital‑content refund. For refunds or billing disputes, act promptly and contact Roku Support or the payment provider that billed you.

Customer experiences

Public reviews show a mix of issues and occasional praise, with a notable number of negative reports. Common themes in complaints include difficulties with Roku customer service (long wait times, unfulfilled callbacks or chat terminations), unexpected or unauthorized charges, and frustrations with device/app behavior such as playback errors or unwanted changes. Positive feedback is less commonly posted in aggregated review sources, but many users successfully use the free ad-supported content without issue. These reports suggest that while many cancellations and billing problems are resolved normally, some customers experience delays or require follow-up when seeking refunds or account changes.

Documentation checklist

• Account email/username, device serial number (if relevant), exact subscription name, date of charge(s), billing statement or transaction ID, and screenshots of billing or subscription pages (if available).

Common mistakes

Users often try to cancel the wrong place: for example, cancelling in the Roku app while the subscription was purchased through Apple or Google Play (or vice versa), which does not stop renewal. Another frequent mistake is waiting too long to request a refund after an unexpected charge - Roku’s window for favorable refund consideration is narrow. People also sometimes assume cancelling immediately removes access; with prepaid subscriptions you usually retain access until the period ends, which can cause confusion if they expect immediate service loss. Finally, not saving confirmation messages/screenshots of cancellation can make follow-up harder if the charge recurs.

Comparative recap

After cancelling

After you cancel, keep confirmation screenshots or emails and monitor your bank or card statements for any unexpected renewals. If your charge was billed by Roku and you believe it was unauthorized or billed in error, contact Roku Support quickly; Roku’s Help Center notes refund likelihood is higher if you act within about 24 - 48 hours. For Roku-managed subscriptions use my.roku.com and Roku support resources. For App Store or Google Play purchases, use Apple’s or Google’s support/refund request pages (for example, Apple subscriptions and Google Play subscriptions), and keep your transaction IDs and screenshots ready.

Address

If you need to send a written cancellation, arbitration opt‑out, or other formal correspondence, send it by registered mail with return receipt (A/R) to:

General Counsel, Roku, Inc., 1701 Junction Court, Suite 100, San Jose, CA 95112, USA