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I hereby notify you of my decision to terminate the contract relating to the Tvb Anywhere service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tvb Anywhere: Easy Method
What is Tvb Anywhere
Tvb Anywhere (also marketed as TVBAnywhere+ in some regions) is a paid streaming service that provides TVB television programmes, live channels and on‑demand content for audiences outside Hong Kong, including Canada. It is available through platform‑specific apps (iOS App Store, Google Play/Android) and direct website subscriptions and typically uses an auto‑renewing subscription model.
How to cancel Tvb Anywhere
- iOS (App Store - TVBAnywhere+ / North America): Open your Apple ID subscription settings and turn off auto‑renew at least 24 hours before the end of the current billing period. Uninstalling the app does not stop billing; cancellation must be done in Apple Account Settings (Subscriptions).
- Android (Google Play - North America app): Open Google Play Store → Menu → Subscriptions and cancel the Tvb Anywhere subscription. Disable auto‑renew at least 24 hours before period end. Platform settings control the subscription; removing the app does not cancel it.
- Website / Web purchase: Sign in to your Tvb Anywhere account on the website, go to Account Settings (or Subscriptions) and cancel there. Cancel at least 72 hours before the end of the current billing period to be sure auto‑renew is prevented; you will retain access until the period expires.
- By mail (formal notice): If you prefer a written cancellation with proof of delivery, send a registered mail (raccomandata A/R) or courier to TVB’s address and indicate you are cancelling the Tvb Anywhere subscription, include account details and request confirmation. For targeting the Tvb Anywhere department, send to the 9th Floor address (see Address section).
What happens when you cancel
When you cancel an auto‑renewing Tvb Anywhere subscription, the cancellation typically prevents future renewals but does not immediately terminate access: you will retain access to the service for the remainder of the paid billing period. Your subscription status will show as “cancelled” or “will not renew” in the platform or web account. Any account data (watch history, preferences) is retained according to Tvb Anywhere’s data retention and privacy policy; consult the site for specifics if you need data deletion.
Will I get a refund?
Tvb Anywhere’s stated policy is that there are no refunds or credits for partial subscription periods - if you cancel mid‑period you generally keep access until the period ends but are not refunded for unused time. Exceptions exist: if Tvb Anywhere permanently discontinues a paid service that you have prepaid for, they have refunded prepaid fees for the remaining period (for example, Canadian annual subscribers were refunded after the 2021 service cessation under that migration process). Also note that platform stores (Apple/Google) have their own refund mechanisms in some cases; you may request a refund through the App Store or Google Play, but standard Tvb Anywhere terms state no partial‑period refunds.
Tvb Anywhere plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Monthly subscription | Varies | Monthly |
| Annual subscription (example promotional price) | Approx. CAD 117 (promo example) | Annual |
| Web / other platform offers | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws may provide rights that sit above a private contract. While Tvb Anywhere’s terms state no refunds for partial periods, statutory rights (for example, some digital‑goods rules and provincial consumer protection statutes) can override contractual terms in certain circumstances. If the service is materially not as described, fails to function, or is discontinued, you may have a right to a remedy such as a refund for prepaid unused time. Tvb Anywhere’s published terms also note that such sections do not affect your statutory rights as a consumer. If you encounter a refusal where you believe a statutory right applies, consider contacting your provincial consumer protection office or a legal advisor.
Customer experiences
Reported user experiences in Canada are mixed. Many users find the app functional and receive occasional promotional pricing, but others report platform problems (Android wrapper causing browser lockups, forced Android TV updates breaking subscription recognition), connectivity/login issues that support did not fully resolve, and the need to use workarounds such as desktop mode on mobile. When Tvb Anywhere ceased some services in Canada in 2021, affected annual subscribers were reimbursed for remaining prepaid time after a managed migration.
Documentation checklist
- Account email and username used for the Tvb Anywhere subscription.
- Proof of purchase (receipt from Apple App Store, Google Play, or website invoice).
- Subscription ID or order number (from email receipts or account page).
- Dates of billing periods and the date you requested cancellation.
- Copies of any correspondence with Tvb Anywhere or platform stores (screenshots, emails).
- If sending by post: registered mail receipt or courier tracking number and proof of delivery.
Common mistakes
Users commonly assume deleting or uninstalling the app cancels billing - it does not; cancellations must be done in the App Store, Google Play, or the Tvb Anywhere website account settings. Another frequent error is canceling too close to renewal: platform stores often require cancellation at least 24 hours before period end (Apple/Google) and Tvb Anywhere’s web instructions advise up to 72 hours to be safe. Finally, relying solely on support chat without retaining proof of the cancellation request can make a later refund or dispute harder to pursue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No refunds for partial periods per Tvb terms; App Store refund requests handled by Apple case‑by‑case | Moderate - manage via Apple Account Settings |
| Google Play (Android) | No refunds for partial periods per Tvb terms; Google Play may accept refund requests case‑by‑case | Moderate - manage via Google Play Subscriptions |
| Website / Web purchase | No refunds for partial periods except where Tvb discontinues service or as required by law | Easy - cancel in Account Settings (allow up to 72 hours before period end) |
| Registered mail / written notice to TVB (formal) | Same general refund rules apply; formal notice provides proof if disputing billing or seeking refund | Higher - requires postal delivery and longer lead time; recommended if you need proof |
After cancelling
After you cancel, keep copies of your cancellation confirmation and receipts until the final billing period ends and any disputes are resolved. If you paid through Apple or Google and need a refund, start with the App Store/Google Play refund request process; if you paid via the website, contact Tvb Anywhere support and provide your documentation. For account management and support, useful pages include Apple support for subscriptions, Google Play help for managing subscriptions, and Tvb Anywhere’s official site:
Manage your subscriptions on Apple
Manage subscriptions on Google Play
Tvb Anywhere / TVBAnywhere+ official site
Address
For formal postal notices, send registered mail or courier (recommended to obtain proof of delivery) to:
9th Floor, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Kowloon, Hong Kong