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I hereby notify you of my decision to terminate the contract relating to the Viu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viu: Easy Method
What is Viu
Viu is an over‑the‑top (OTT) streaming service offering a mix of Asian and international TV shows, movies and original content. It provides both ad‑supported and paid premium tiers for enhanced streaming quality and additional content access.
How to cancel Viu
- App Store (iOS): Cancel via your Apple device. Open Settings → tap your name → Subscriptions → select Viu → Tap "Cancel Subscription". Cancellations made through the Viu app or website will not stop an App Store - billed subscription.
- Google Play (Android): Cancel through the Google Play Store. Open Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Viu → Cancel. Cancelling on Viu's website or in the app will not cancel a Google Play - billed subscription.
- Web / direct (credit card, Viu website): Sign in at Viu's website and go to the "My Subscription" or account subscription page to cancel. The service typically continues until the end of the current billing period; no partial‑month refunds are provided.
- Email or support request: For record and potentially faster handling, send an email to enquiry@viu.tv or help@viu.tv requesting cancellation and include your account details (email used, last 4 digits of payment card or store receipt as applicable).
- Telephone or postal (for formal requests): You can call +852 2888 5112 for general enquiries or send a postal request to the corporate address (see "Address" section below). Allow extra time for processing when using phone or mail.
What happens when you cancel
When you cancel, your paid access generally continues until the end of the current billing period; you will not be billed after the current period ends. For subscriptions billed through Apple or Google Play, cancellation must be done through those stores and renewal will stop at the end of the active period. Viu retains account and subscription data according to its policies; cancelling does not necessarily delete your account or personal data unless you request account closure or deletion via support.
Will I get a refund?
Viu's stated refund policy allows claims within 12 hours of subscription purchase only if you have not played or watched any paid content; refunds are discretionary and, if approved, are processed back to the original payment method within about 2 to 45 days. There is no explicit 14‑day statutory "cooling‑off" right for digital subscriptions in Canada once access has been granted, and Viu's public terms reference the 12‑hour window rather than a longer statutory refund period. For subscriptions billed by Apple or Google Play, refunds and related policies may be subject to Apple/Google procedures rather than Viu's direct process.
Viu plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Viu Premium (VPN / estimate) | CA$8.98/mo (estimated) | Monthly | Enhanced features, more content, up to 1080p (estimate) |
| Viu (third‑party blog conversion) | CA$4.92/mo (estimated) | Monthly | Premium streaming, likely ad‑free (estimate) |
| Viu Premium+ | CA$6.67/mo or CA$68.21/yr (estimated) | Monthly or Annual | Possibly a higher tier than Premium (estimate) |
| Viu Premium (App Store in‑app tiers) | C$7.99 - C$62.99 (region dependent) | Monthly or Annual | App Store in‑app purchase options; prices vary by region |
Your consumer rights in Canada
Canadian consumer protection generally treats digital content differently than physical goods: there is no universal statutory 14‑day cooling‑off period for digital subscriptions once access or performance has begun. Viu's publicly stated refund window (12 hours, conditional on no paid content being watched) may therefore be shorter than some consumers expect, but it aligns with common industry practice for immediate‑access digital services. If you experience unreasonable delays, non‑responses, or disputes over refunds or cancellations, you may consider contacting your provincial consumer protection agency or filing a complaint with the relevant regulator. Keep records of all communications and receipts when pursuing a complaint.
Customer experiences
Customer feedback is mixed. Many users report quick and helpful customer support, and praise Viu's content selection and user interface. However, there are recurring negative reports about slow or non‑responsive handling of refund and account closure requests, continued promotional emails after cancellation, and long delays in receiving refunds in some cases. These experiences suggest that while many cancellations proceed smoothly, some customers have had significant follow‑up work or escalation to resolve issues.
Documentation checklist
- Account email and username used for Viu
- Proof of subscription purchase (receipt from Viu, Apple receipt, or Google Play receipt)
- Billing method details (last 4 digits of credit card or store account)
- Date and time of purchase and any cancellation attempts
- Copies/screenshots of communications with Viu support (emails, chat transcripts)
Common mistakes
A frequent error is attempting to cancel an App Store or Google Play subscription from the Viu website or app; such attempts do not stop store‑billed renewals and refunds for those subscriptions are subject to the store's policies. Another common issue is not keeping receipts or timestamps for purchase and cancellation requests, which makes refund claims harder to support. Users sometimes assume a cancellation triggers an immediate refund; in most cases, cancellation prevents future billing but does not automatically issue a refund unless it meets Viu's refund criteria.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Subject to Apple refund policies; contact Apple for store‑billed refunds | Low (cancel via device Settings) |
| Google Play (Android) | Subject to Google Play refund policies; contact Google for store‑billed refunds | Low (cancel via Play Store) |
| Web / direct (Viu website, credit card) | Viu may refund within 12 hours if unwatched; refunds discretionary and processed in ~2 - 45 days | Low |
| Email support (enquiry@viu.tv, help@viu.tv) | Same Viu policy as web/direct; having written proof can help claim a refund | Medium |
| Telephone (+852 2888 5112) | Same Viu policy as web/direct; phone requests may require follow‑up in writing | Medium |
| Postal mail (corporate HQ) | Same Viu policy as web/direct; slowest route for requests and evidence of receipt | High |
After cancelling
After you cancel, keep copies of your cancellation confirmation, receipts and any support communications until the end of the former billing period and any refund processing window. If you do not receive confirmation or a refund when expected, follow up with Viu support via email and keep a clear timeline of attempts. For additional context and user feedback, you can review customer reviews on Trustpilot. Useful contacts and pages: enquiry@viu.tv, help@viu.tv, Viu homepage: https://www.viu.com/, and Trustpilot reviews: ca.trustpilot.com - Viu reviews.
Address
Viu corporate headquarters: 33/F, PCCW Tower, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. General enquiries phone: +852 2888 5112.