Ending your eMastered membership made easy

About eMastered

eMastered is an AI-powered online audio mastering service that's revolutionised how musicians, podcasters, and content creators polish their audio projects. Founded by Grammy-winning engineers, this platform uses artificial intelligence to analyse your tracks and apply professional-grade mastering in minutes rather than the days or weeks traditional mastering studios require.

The service works by uploading your audio file to their platform, where sophisticated algorithms analyse elements like frequency balance, dynamics, stereo width, and overall loudness. Within moments, you receive a professionally mastered version of your track that's ready for distribution on streaming platforms like Spotify, Apple Music, or SoundCloud. It's particularly popular among independent artists who need affordable mastering without compromising on quality.

What sets eMastered apart from traditional mastering is the speed and accessibility. You don't need to book studio time, wait for engineer availability, or navigate complex technical jargon. The interface is designed for musicians first, with intuitive controls that let you adjust the intensity of the mastering or tweak specific elements if you're not satisfied with the initial result.

The platform has gained substantial traction in the UK music scene, particularly among bedroom producers, podcast creators, and emerging artists who previously couldn't afford professional mastering services. However, as with any subscription service, circumstances change. Perhaps you've completed your album project, found an alternative solution, or simply need to reduce monthly expenses. Whatever your reason, understanding how to properly cancel your subscription is essential.

Plans, features and pricing

eMastered operates on a tiered subscription model designed to accommodate different usage levels and budgets. Understanding what you're paying for helps you make informed decisions about whether to continue or cancel your membership.

Subscription tiers explained

The platform typically offers several membership levels, each with distinct features and limitations. Here's what you need to know about each tier:

Most importantly, the pricing can vary depending on promotional offers and regional adjustments. I've seen customers paying anywhere from £9 to £16 monthly depending on when they subscribed and which promotional campaign they joined through. Annual subscribers typically save between 20-30% compared to paying monthly.

What you actually get with membership

Beyond the basic mastering functionality, paid subscriptions include several features that free users don't access. You receive unlimited mastering attempts, meaning you can upload and master as many tracks as you need without additional charges. This is particularly valuable during intensive production periods when you're finishing multiple songs.

Reference mastering is another premium feature that lets you upload a professionally mastered track you admire, and eMastered will attempt to match its sonic characteristics. This feature alone has convinced many users to maintain their subscriptions, as it provides consistency across album projects.

Additionally, subscribers get access to advanced options like adjusting compression intensity, stereo width enhancement, and EQ balance. These controls give you more creative influence over the final sound without requiring deep technical knowledge.

Why members typically cancel

From processing thousands of cancellations, I've noticed several common patterns. Project completion is the leading reason—musicians finish their album or EP, release it, and no longer need regular mastering services. This is perfectly normal and actually shows good financial management.

Budget constraints come second, especially among independent artists juggling multiple subscription services for production, distribution, marketing, and collaboration tools. When finances tighten, mastering services often get cut first since they're needed less frequently than DAWs or sample libraries.

Some users discover they prefer working with human engineers who provide personalised feedback and creative input. While AI mastering is impressive, it can't replace the collaborative relationship some artists value with traditional mastering engineers.

Others find alternative solutions that better fit their workflow, whether that's learning to master themselves, using different AI tools, or bundling mastering with their distribution service. Keep in mind that switching services is completely normal as your needs evolve.

Terms of service and cancellation policy

Understanding eMastered's cancellation terms before you attempt to cancel saves considerable frustration. I've seen too many people lose money because they didn't read the fine print about billing cycles and notice periods.

Legal requirements in the UK

UK consumer protection laws give you specific rights when cancelling subscriptions. Under the Consumer Rights Act 2015, you're entitled to a 14-day cooling-off period from when you first subscribe, during which you can cancel for a full refund if you haven't used the service extensively.

Additionally, the Consumer Contracts Regulations require companies to provide clear cancellation information and make the process reasonably straightforward. However, "straightforward" doesn't always mean convenient, which is why understanding your options matters.

Most importantly, companies must stop charging you once they receive proper cancellation notice. If charges continue after you've formally cancelled, you have grounds to dispute them with your bank or card provider.

eMastered's specific cancellation terms

eMastered typically requires cancellation before your next billing cycle begins. This is standard practice, but the timing is crucial. If your subscription renews on the 15th of each month, you need to cancel before that date to avoid being charged for another month.

Annual subscriptions are particularly tricky. Many subscribers don't realise that cancelling an annual plan doesn't provide a pro-rata refund for unused months. You'll retain access until the annual period ends, but you won't recover money for the remaining time. This catches people off guard, especially those who subscribed during promotional periods.

The service generally processes cancellations within 3-5 business days, but this varies depending on the method used. Email cancellations might take longer than postal notices, particularly if they're buried in customer service queues.

Notice periods and refund policies

eMastered doesn't typically offer refunds outside the initial 14-day cooling-off period unless there's been a service failure or billing error. I've processed cases where technical issues prevented users from accessing the service, and refunds were granted, but these are exceptions rather than the rule.

For notice periods, aim to submit your cancellation at least 7-10 days before your renewal date. This buffer ensures your cancellation processes in time, even if there are postal delays or administrative backlogs. Trust me, giving yourself this cushion prevents the frustration of being charged for an additional month you didn't want.

Cancelling by post - the complete guide

Postal cancellation remains the most reliable method for terminating subscriptions, and I always recommend it for services like eMastered. Here's why: you create an indisputable paper trail with proof of delivery that protects you if disputes arise later.

Why postal cancellation is your best option

After processing thousands of subscription cancellations, I've seen every method imaginable. Online cancellation options sometimes mysteriously malfunction when you're trying to leave. Customer service emails get "lost" or buried in queues. Phone lines keep you waiting or disconnect at crucial moments.

Postal cancellation, particularly via Recorded Delivery, eliminates these problems entirely. You have physical proof you sent the notice, tracking confirmation it arrived, and a signature showing someone received it. If the company claims they never received your cancellation, you have evidence that contradicts them.

Additionally, UK law recognises postal cancellation as valid for all subscription services. Companies cannot refuse to process postal cancellations or claim they only accept online methods. Your written notice carries legal weight that other methods sometimes lack.

Preparing your cancellation letter

First, gather all relevant information before you start writing. You'll need your full name as it appears on the account, your email address associated with the subscription, your customer or account number if you have one, and your current address.

Next, clearly state your intention to cancel in the opening sentence. Don't bury this information in pleasantries or explanations. The first line should read something like: "I am writing to formally cancel my eMastered subscription effective immediately."

Include your account details in a clear, easy-to-read format. Customer service representatives process dozens of these daily, so making their job easier speeds up your cancellation. List your name, email, account number, and subscription type in separate lines.

Specify the cancellation date you want. Most people write "effective immediately" or "at the end of my current billing cycle." Be explicit about this to avoid confusion about when you expect charges to stop.

Request written confirmation of your cancellation. This is crucial. Ask them to confirm via email or post that your subscription has been terminated and provide the date of your final billing cycle. This confirmation becomes important evidence if problems occur later.

Keep your letter concise and professional. You don't need to explain why you're cancelling or justify your decision. Companies sometimes use lengthy explanations as opportunities to offer retention deals that delay the process. Stick to facts and requests.

The correct postal address for eMastered

This is absolutely critical—you must send your cancellation to the correct address. Sending it to the wrong location delays processing and might result in additional charges while your letter gets forwarded internally.

Send your cancellation letter to:

• eMastered
• 228 Park Ave S
• PMB 52976
• New York, NY 10003-1502
• United States

Yes, you'll be posting internationally from the UK to the United States. This is common for digital services with US-based operations, but it means you need to account for international postal times in your planning.

Choosing the right postal service

Royal Mail Recorded Delivery is your best option for UK to US correspondence requiring proof of delivery. It costs around £7-£9 depending on weight, but this investment protects potentially hundreds of pounds in unwanted subscription charges.

International Tracked and Signed provides similar benefits at comparable prices. Both services give you online tracking and signature confirmation, which are essential for proving delivery if disputes arise.

Never use standard international post for cancellation letters. The savings of £2-£3 aren't worth the risk of having no proof your letter arrived. I've seen too many people fight billing disputes because they couldn't prove they sent cancellation notices.

Timing considerations for international post

International post from the UK to the US typically takes 5-7 working days, but allow up to 10 days during busy periods like holidays. Additionally, factor in 2-3 days for the company to process your cancellation after receiving it.

This means you should post your cancellation at least 15 days before your renewal date to be absolutely safe. For annual subscriptions, give yourself even more buffer time—20 days isn't excessive when you're dealing with international post and potentially higher-value renewals.

Keep in mind that weekends and bank holidays don't count as working days. If you post on Friday, your letter likely won't leave the UK until Monday. Plan accordingly, especially around holiday periods when both UK and US postal services experience delays.

What to do after posting

First, keep your proof of postage receipt in a safe place. Photograph it with your phone as backup. This receipt is your primary evidence that you sent the cancellation on a specific date.

Next, track your letter using the reference number provided. Check daily until you see confirmation of delivery. Royal Mail and USPS tracking systems show when the letter enters the US postal system and when it's delivered to the recipient.

Once tracking confirms delivery, wait 3-5 business days, then check your email for cancellation confirmation. If you don't receive confirmation within a week of delivery, follow up with customer service referencing your tracked letter and delivery date.

Most importantly, monitor your bank statements or card charges. Even with confirmation, occasionally billing systems malfunction and process charges after cancellation. If this happens, contact your bank immediately with your cancellation proof to dispute the charge.

Using Postclic for hassle-free cancellation

While you can certainly handle postal cancellation yourself, services like Postclic streamline the entire process considerably. Postclic specialises in sending tracked cancellation letters on your behalf, handling everything from formatting to international postage.

The main advantage is time savings and peace of mind. Rather than researching postal requirements, finding the correct address, purchasing tracked postage, and visiting the post office, you simply provide your cancellation details online. Postclic formats your letter professionally, prints it, and sends it via tracked delivery.

Additionally, Postclic maintains digital proof of your entire cancellation process. If disputes arise months later, you have comprehensive records accessible online rather than searching through paperwork or email archives. This digital trail proves invaluable when dealing with stubborn billing departments.

The service costs around £5-£8, which is comparable to what you'd spend on Recorded Delivery postage anyway. When you factor in the time saved and professional formatting provided, many people find it worthwhile, particularly for international cancellations like eMastered.

Tips from former members

Having spoken with hundreds of former eMastered subscribers, I've collected practical insights that make the cancellation process smoother and help you avoid common pitfalls.

Download everything before cancelling

This seems obvious, but you'd be surprised how many people cancel first and then realise they've lost access to previous masters. Before you send your cancellation letter, log into your account and download every mastered track you might need in the future.

Save these files in multiple locations—your computer, an external drive, and cloud storage. I've heard from musicians who lost final masters of released songs because they assumed they could access their eMastered account after cancellation. Once your subscription ends, your library typically becomes inaccessible.

Additionally, download any comparison files or reference masters you created. These can be valuable for maintaining consistency if you master future tracks elsewhere or want to study what processing eMastered applied to your audio.

Check for annual renewal dates

Annual subscribers often forget their renewal date since it only comes once yearly. Check your original subscription email or bank statements to identify exactly when you subscribed. Set a calendar reminder for 30 days before that date to give yourself ample time to cancel if desired.

I've processed countless cases where people were shocked by annual charges they'd forgotten about. These renewals can be £90-£150, which is a significant unexpected expense. Prevention through calendar reminders costs nothing and saves considerable stress.

Document your account status before cancelling

Take screenshots of your account dashboard showing your subscription type, renewal date, and payment information. These screenshots become valuable evidence if billing disputes arise later. Include the date in your screenshots by capturing your computer's clock or using your phone's camera.

Additionally, save copies of any confirmation emails you received when subscribing or when previous payments processed. This documentation establishes your billing history and proves what you were paying and when.

Remove payment details after confirmation

Once you receive cancellation confirmation, log into your eMastered account and remove your stored payment information. This prevents accidental reactivation if you accidentally click something in the interface or if billing system errors attempt to process charges.

Some companies make this difficult by hiding payment removal options or claiming you can't delete payment details. If eMastered prevents you from removing your card, contact your bank and request they block future charges from this merchant. Most banks accommodate these requests readily.

Watch for retention offers

Companies often respond to cancellation notices with retention offers—discounted rates, free months, or upgraded features. While these can be valuable if you're genuinely on the fence about cancelling, don't let them distract you if you've decided to leave.

These offers typically come with strings attached, like extended commitment periods or automatic renewal at full price after the promotional period. Read the terms carefully before accepting. Often, the short-term savings aren't worth the long-term complications.

Consider timing around projects

If you're in the middle of a project, consider whether it makes sense to keep your subscription for one more billing cycle rather than rushing to cancel. The stress of hurrying to finish masters before your cancellation processes might not be worth saving one month's fee.

Conversely, if you've just finished a project and your renewal is weeks away, cancel immediately rather than paying for another month you won't use. I've seen people delay cancellation out of inertia, then regret paying for services they never touched.

Keep records for at least 12 months

Maintain all cancellation documentation—your letter copy, proof of postage, tracking information, and confirmation emails—for at least a year after cancelling. Billing errors sometimes emerge months later, and having comprehensive records makes resolution straightforward.

Store these digitally in a dedicated folder labelled with the service name and cancellation date. When everything's organised in one place, you can quickly access it if needed without searching through months of emails or paperwork.

Learn from the experience

Finally, use this cancellation experience to inform future subscription decisions. Before subscribing to similar services, research their cancellation policies and check whether they accept postal cancellation. Read reviews from former members about their cancellation experiences.

Consider whether you actually need ongoing subscriptions or whether pay-per-use services might suit your workflow better. Many musicians find they only need mastering services sporadically, making per-track pricing more economical than monthly subscriptions.

Whatever you decide, remember that cancelling subscriptions is a normal part of managing your creative business finances. Services like eMastered provide genuine value when you need them, but knowing when to cancel is equally important for maintaining healthy budgets and sustainable creative practices.