Ending your FaceYoga membership made easy

About FaceYoga

FaceYoga is a UK-based wellness platform that teaches facial exercise techniques designed to tone and strengthen facial muscles. Founded by Danielle Collins, a leading face yoga expert, the service provides structured programmes aimed at reducing signs of ageing, improving skin tone, and promoting facial wellbeing through natural methods. The platform operates primarily through online subscription services, offering video tutorials, guided sessions, and comprehensive training materials.

The service has gained considerable popularity in the UK wellness market, attracting members who seek non-invasive alternatives to cosmetic procedures. FaceYoga's methodology combines traditional yoga principles with facial exercises, acupressure techniques, and relaxation practices. Members access content through a digital platform that includes beginner courses, advanced techniques, and specialised programmes targeting specific concerns such as jaw tension, eye area rejuvenation, and overall facial sculpting.

As a subscription-based service, FaceYoga requires members to commit to ongoing payments in exchange for continued access to their library of content and resources. This means that understanding your cancellation rights becomes essential if you decide the service no longer meets your needs or circumstances change. Many subscribers initially sign up with enthusiasm but later find that maintaining a regular face yoga practice proves more challenging than anticipated, or they simply wish to explore alternative wellness approaches.

The platform offers various membership tiers, each providing different levels of access to content and support. This flexibility attracts a diverse membership base, from those seeking basic introductory guidance to dedicated practitioners wanting comprehensive training. However, this variety in subscription options also means that cancellation terms may differ depending on which plan you originally selected, making it crucial to understand your specific agreement.

Subscription plans and pricing

FaceYoga operates several subscription models designed to accommodate different commitment levels and budgets. Understanding these options helps you identify which plan you currently hold and therefore which cancellation terms apply to your situation. The pricing structure reflects the breadth of content available and the level of support provided within each membership tier.

Current membership options

The service typically offers monthly and annual subscription plans, with annual memberships usually providing cost savings compared to monthly payments. Some plans include access to live sessions, personalised feedback, and community forums, whilst others focus solely on pre-recorded content access. Premium tiers may incorporate additional resources such as downloadable guides, nutrition advice, and exclusive masterclasses with Danielle Collins herself.

These prices represent typical market rates, though promotional offers and special discounts may occasionally adjust these figures. Therefore, your actual payment amount might differ from these ranges depending on when you subscribed and whether you benefited from any introductory offers. This variation makes it particularly important to review your original subscription confirmation email, which should detail your specific plan terms and pricing.

Payment terms and renewal practices

FaceYoga subscriptions typically auto-renew unless you take action to cancel before the renewal date. This automatic renewal system is standard practice across subscription services, designed to ensure uninterrupted access for continuing members. However, it also means that failing to cancel in time results in charges for another subscription period, whether monthly or annually depending on your plan type.

Monthly subscriptions generally renew on the same date each month that you originally subscribed, whilst annual memberships renew twelve months from your start date. As a result, tracking your renewal date becomes essential for timing your cancellation appropriately. Some members report receiving renewal reminders, but you should not rely on these notifications as they may not always be sent or could be filtered into spam folders.

Cancellation terms and conditions

Understanding your cancellation rights represents a fundamental aspect of consumer protection under UK law. FaceYoga, like all UK-based subscription services, must comply with consumer protection legislation, which provides you with specific rights regarding contract cancellation. These legal protections exist to ensure fair treatment and prevent businesses from trapping consumers in unwanted subscriptions.

Your legal rights under UK law

The Consumer Contracts Regulations 2013 grant you a 14-day cooling-off period when purchasing services online. This means you can cancel within 14 days of subscribing and receive a full refund, provided you have not fully accessed the service. In practice, this cooling-off period offers valuable protection if you sign up but quickly realise the service does not meet your expectations or was purchased impulsively.

Beyond the initial cooling-off period, your cancellation rights depend on the terms specified in your subscription agreement. UK consumer law requires that these terms be clearly communicated and fair. Any contract terms deemed unfair or overly restrictive may be unenforceable under the Consumer Rights Act 2015, which protects you from unreasonable contractual obligations.

Notice periods and refund policies

Most subscription services, including FaceYoga, require advance notice before cancellation takes effect. This notice period typically ranges from 14 to 30 days, though the specific requirement depends on your subscription type. Monthly rolling subscriptions generally offer more flexibility with shorter notice periods, whilst annual contracts may involve more complex cancellation terms.

Refund eligibility varies significantly based on when you cancel and which subscription tier you hold. Monthly subscriptions usually do not offer partial refunds if cancelled mid-cycle, meaning you retain access until the end of your current billing period but receive no refund for unused days. Annual subscriptions present more complicated scenarios, as some providers offer pro-rata refunds for unused months, whilst others maintain strict no-refund policies once the cooling-off period expires.

Common reasons members cancel

Understanding why others cancel can help you recognise whether your own concerns are shared experiences. Many members find that maintaining consistent practice requires more time commitment than their schedules allow, particularly when balancing work, family, and other responsibilities. The discipline required for daily or regular facial exercises proves challenging for some, leading to feelings that the subscription no longer provides value.

Financial considerations also motivate cancellations, especially when household budgets tighten or priorities shift. Some members achieve their initial goals and feel ready to maintain their practice independently without ongoing subscription costs. Others discover that the specific techniques or teaching style do not resonate with their preferences, prompting them to seek alternative wellness approaches or different instructors.

Technical issues occasionally frustrate members, particularly if platform access becomes unreliable or video quality does not meet expectations. Changes in personal circumstances, such as health conditions affecting facial movement or simply losing interest in the practice, also commonly lead to cancellation requests. Whatever your reason, you have every right to discontinue a service that no longer serves your needs.

How to cancel FaceYoga by post

Cancelling your FaceYoga subscription by post offers the most reliable and legally secure method for terminating your contract. Whilst digital cancellation methods may seem more convenient, postal cancellation provides documented proof of your cancellation request, which proves invaluable if disputes arise regarding cancellation dates or whether your request was received.

Why postal cancellation protects your rights

Sending your cancellation by Recorded Delivery creates an official record that your notice was sent and received. This proof of delivery becomes crucial if the company claims they never received your cancellation or if charges continue after your intended cancellation date. Email cancellations can be deleted, lost in spam filters, or claimed as never received, leaving you without concrete evidence of your cancellation attempt.

Postal cancellation also ensures your request cannot be ignored due to technical issues, website downtime, or claims that online cancellation systems were unavailable. The physical nature of a posted letter demands acknowledgement and processing, providing you with stronger legal standing should you need to escalate complaints to regulatory bodies or dispute resolution services.

Furthermore, using Recorded Delivery demonstrates that you have acted responsibly and in good faith to terminate your contract properly. This documented approach strengthens your position if you need to challenge unauthorised charges through your bank or credit card provider, as financial institutions typically require evidence of cancellation attempts when processing chargeback requests.

Essential information for your cancellation letter

Your cancellation letter must include specific details to ensure proper processing and avoid delays or confusion. Start by clearly stating your full name exactly as it appears on your FaceYoga account, along with your account email address or membership number if available. This information helps the company locate your account quickly and accurately.

Include your complete contact details, including your postal address and telephone number, enabling the company to confirm receipt of your cancellation or contact you if clarification is needed. Explicitly state your intention to cancel your subscription, using clear, unambiguous language such as "I am writing to cancel my FaceYoga subscription with immediate effect" or "Please cancel my subscription at the end of the current billing period."

Specify your preferred cancellation date, whether immediate or at the end of your current subscription period, and request written confirmation of your cancellation. Ask for confirmation of the final date of service and confirmation that no further payments will be taken. Date your letter and keep a copy for your records before posting.

Sending your cancellation letter

Always send cancellation letters via Royal Mail Recorded Delivery, which costs approximately £3-£4 and provides tracking and proof of delivery. This small investment offers significant protection compared to standard post, which provides no delivery confirmation. Retain your proof of postage receipt, which includes the tracking number, allowing you to verify delivery online.

Address your letter to FaceYoga's official business address. Based on available company information, correspondence should be sent to:

• Danielle Collins
• The Whole Health Practice
• PO Box 3570
• Gerrards Cross
• SL9 9DE
• United Kingdom

Allow adequate time for postal delivery and processing when calculating your cancellation timing. Royal Mail Recorded Delivery typically takes 1-2 working days for delivery, but the company may require additional processing time. Therefore, send your cancellation letter at least 5-7 working days before any deadline to ensure it arrives and is processed within required notice periods.

How Postclic simplifies the cancellation process

Services like Postclic streamline postal cancellations by handling the entire process digitally whilst maintaining the legal protection of traditional posted letters. You compose your cancellation message through their platform, and they professionally format, print, and send your letter via tracked delivery on your behalf. This approach combines the convenience of digital communication with the legal security of postal cancellation.

Postclic provides digital proof of sending and delivery tracking, eliminating the need to visit post offices or purchase Recorded Delivery services yourself. The service maintains records of your cancellation correspondence, which proves particularly valuable if you need to reference your cancellation months later when reviewing bank statements or addressing billing disputes. This professional handling ensures your letter meets all formatting standards and includes all necessary information for efficient processing.

Following up on your cancellation

After sending your cancellation letter, monitor your email for confirmation from FaceYoga. Most companies acknowledge cancellations within 5-10 working days of receiving your letter. If you have not received confirmation within two weeks, follow up with another letter referencing your original cancellation, including the date sent and tracking number as evidence.

Check your bank or credit card statements carefully after your intended cancellation date to verify that no further charges appear. If unauthorised payments are taken after your cancellation should have taken effect, contact your financial institution immediately to dispute the charges. Provide them with your proof of posting and delivery as evidence supporting your dispute.

Keep all cancellation documentation, including your letter copy, proof of postage, delivery confirmation, and any correspondence from FaceYoga, for at least six months. This documentation proves essential if disputes arise or if you need to demonstrate that you properly cancelled your subscription according to required procedures.

Customer reviews and tips

Learning from others' experiences with FaceYoga and their cancellation processes provides valuable insights that can help you navigate your own subscription management more effectively. Customer feedback reveals common patterns in both service satisfaction and administrative experiences, helping you anticipate potential challenges and prepare accordingly.

Member experiences with the service

Many FaceYoga members report positive experiences with the actual content and teaching quality, praising Danielle Collins' approachable instruction style and the comprehensive nature of the programmes offered. Members who maintain consistent practice often describe visible improvements in facial tone and reduced tension, particularly around the jaw and eye areas. The community aspects of higher-tier memberships receive appreciation from those who value peer support and shared learning experiences.

However, some members find that results require more time and dedication than initially expected, leading to disappointment when dramatic changes do not materialise quickly. The self-discipline required for regular practice proves challenging for members with busy schedules or those who struggle with self-directed learning. Some users report that the platform interface could be more intuitive or that finding specific content within extensive libraries becomes cumbersome.

Cancellation experiences and advice

Customer feedback regarding cancellation processes varies, with experiences ranging from straightforward to frustratingly complex. Some members report smooth cancellations with prompt confirmations and no further charges, whilst others describe difficulties obtaining cancellation confirmation or facing unexpected charges after believing their subscriptions were cancelled.

Common advice from those who have successfully cancelled includes sending cancellation requests well in advance of renewal dates, using tracked postal methods rather than relying solely on email, and maintaining thorough documentation of all cancellation correspondence. Several members emphasise the importance of checking bank statements for several months after cancellation to catch any erroneous charges quickly whilst they remain easier to dispute.

Practical tips for subscription management

Set calendar reminders for your subscription renewal dates, ideally with alerts at 30 days, 14 days, and 7 days before renewal. This advance warning system provides ample time to decide whether to continue or cancel and ensures you meet any required notice periods. Photograph or screenshot your subscription terms when you first sign up, as terms may change over time and having your original agreement proves helpful if disputes arise.

Review your subscription value regularly, perhaps quarterly, assessing whether you are actively using the service sufficiently to justify the cost. This honest evaluation helps prevent subscriptions from becoming forgotten expenses that drain your budget without providing corresponding value. If you are uncertain about cancelling, consider whether downgrading to a less expensive tier might better suit your current needs and usage patterns.

Maintain a dedicated folder, either physical or digital, for all subscription-related documents including sign-up confirmations, payment receipts, and any correspondence with the company. This organised approach makes cancellation processes significantly smoother when you need to reference account details or demonstrate your subscription history. Taking these proactive steps puts you in control of your subscription rather than allowing it to control your finances.

Protecting yourself as a consumer

Understanding your rights empowers you to approach subscription services confidently, knowing you can exit when circumstances change. Never feel pressured to maintain subscriptions out of guilt or concern about cancellation difficulties. UK consumer protection laws exist specifically to ensure you can make informed choices and change your mind when services no longer meet your needs.

If you encounter resistance or difficulties when attempting to cancel, remember that you can escalate complaints to regulatory bodies. The Competition and Markets Authority oversees subscription services and investigates companies employing unfair cancellation practices. Your bank or credit card provider also offers protection through chargeback procedures if services continue charging you after proper cancellation.

Consider whether annual subscriptions truly offer value for your situation or whether monthly rolling subscriptions provide better flexibility despite higher per-month costs. The apparent savings of annual plans diminish significantly if you cancel mid-term without refunds, making shorter commitment periods more economical for those uncertain about long-term usage. Making informed choices about subscription lengths based on realistic assessments of your commitment protects both your finances and your consumer rights.