Ending your Skin + Me membership made easy

What is Skin + Me?

Skin + Me is a UK-based personalised skincare subscription service that delivers custom-formulated treatments directly to your door. Founded in 2018, the company connects customers with dermatology experts who create bespoke topical treatments targeting specific skin concerns like acne, hyperpigmentation, rosacea, and signs of ageing.

The service works through an online consultation process. You complete a detailed questionnaire about your skin type, concerns, and medical history, then upload photographs of your skin. A qualified dermatology professional reviews your information and prescribes a personalised formula containing active ingredients tailored to your needs. These typically include combinations of retinoids, niacinamide, azelaic acid, and other clinically-proven compounds.

Your custom treatment arrives in a monthly subscription box, and you receive ongoing support through the platform's messaging system. The dermatology team monitors your progress and adjusts your formula as your skin improves or your needs change. This adaptive approach sets Skin + Me apart from off-the-shelf skincare products.

Most importantly, all prescriptions are reviewed and approved by UK-registered prescribers, ensuring the service meets General Medical Council standards. The company operates as a registered pharmacy, which means it's regulated by the General Pharmaceutical Council. This regulatory framework provides important consumer protections but also means specific procedures apply when you want to cancel.

Plans, features and pricing

Understanding what you're paying for helps when you're ready to cancel. Skin + Me operates on a subscription model with different commitment levels and corresponding price points.

Subscription options

The service offers several subscription tiers based on commitment length. Here's what you need to know about each option:

Keep in mind that prices occasionally change, and promotional offers may be available to new customers. Always check your account dashboard to confirm exactly what you're being charged.

What's included in your subscription

Each monthly delivery contains your personalised treatment formula in a pump-action bottle, typically containing 30-40ml depending on your prescription. The formula is compounded fresh for you at their registered pharmacy facility.

Additionally, your subscription includes unlimited messaging with the dermatology team, formula adjustments as needed, and access to educational content about skincare. You're not paying just for the product itself but for ongoing professional support.

Initial consultation fee

First-time customers pay a one-off consultation fee of £19.99, which covers the dermatology professional's time reviewing your case and creating your initial prescription. This fee is separate from your subscription cost and is non-refundable even if you cancel immediately after starting.

Terms of service and cancellation policy

Before attempting to cancel, you absolutely must understand Skin + Me's terms of service and your legal rights. This knowledge prevents common mistakes that cost people money.

Notice period requirements

Skin + Me requires at least five working days' notice before your next billing date to cancel or pause your subscription. This is crucial information that many customers miss. If you cancel with less than five working days' notice, you'll be charged for one more month and receive that delivery.

Working days means Monday through Friday, excluding bank holidays. If your billing date falls on a Monday, you need to submit your cancellation by the previous Monday at the latest to avoid being charged. Weekend days don't count towards this five-day window.

Refund policy explained

The company operates a strict no-refund policy on used or opened products because they're personalised medical formulations. However, if you cancel a multi-month plan partway through, you won't receive a refund for the unused months you've already paid for.

For example, if you purchased a six-month plan for £107.94 and cancel after two months, you won't get back the remaining four months' worth of fees. The service will simply stop sending products after your prepaid period ends. This is why the monthly rolling plan offers the most flexibility despite costing more per month.

Your consumer rights under UK law

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases. However, this right is modified for personalised goods and medicinal products. Because Skin + Me creates bespoke formulations specifically for you, the standard cooling-off period may not apply once your personalised product has been made.

Most importantly, if there's a problem with your product or the service fails to meet the quality standards described, you may have rights under the Consumer Rights Act 2015. Document any issues thoroughly, including photographs and dates, as this evidence strengthens your position.

Automatic renewal clauses

All Skin + Me subscriptions automatically renew unless you actively cancel. The company sends email reminders before charging your card, but these can end up in spam folders. Don't rely on these reminders—mark your calendar with your billing date and set your own alert.

Why customers choose to cancel

Understanding common cancellation reasons helps you make an informed decision and potentially address issues before terminating your subscription.

Skin reactions and sensitivity issues

Some customers experience purging, redness, or irritation when starting prescription-strength actives. This is sometimes a normal adjustment period, but other times it indicates the formula isn't suitable. Before cancelling, consider messaging the dermatology team—they can adjust your formula's strength or ingredients. Many people cancel prematurely when a simple formula tweak would solve the problem.

Cost considerations

At roughly £20-£25 monthly, Skin + Me represents a significant ongoing expense. Financial circumstances change, and skincare often becomes a discretionary expense during belt-tightening. Additionally, some customers find they can maintain their results with less expensive over-the-counter products once their skin has improved.

Lack of visible results

Prescription skincare typically requires 8-12 weeks to show noticeable improvements, but some customers expect faster results. Others reach a plateau where further improvement stalls. Keep in mind that skin conditions like acne and hyperpigmentation are often chronic, requiring ongoing management rather than a permanent cure.

Service and communication issues

Delayed responses from the dermatology team, delivery problems, or difficulty navigating the platform frustrate some subscribers. These operational issues are particularly annoying when you're paying for professional support as part of the service.

Lifestyle changes

Pregnancy, breastfeeding, or planning to conceive makes many prescription skincare ingredients unsuitable. Similarly, extended travel, moving abroad, or simply wanting to simplify your routine leads customers to cancel.

Cancelling by post—the complete guide

Postal cancellation is the most reliable method for terminating your Skin + Me subscription, and I'm going to walk you through exactly how to do it properly.

Why postal cancellation is your best option

Sending a formal cancellation letter via Royal Mail Tracked or Recorded Delivery creates an undeniable paper trail. You get proof of posting and confirmation when the letter arrives. This documentation is invaluable if disputes arise about whether you cancelled in time or if unexpected charges appear on your card.

Online cancellation methods depend on website functionality, which can experience technical glitches. Customer service phone lines have wait times, and verbal cancellations lack documentation. Email can be ignored or end up in spam folders. A tracked postal letter eliminates these variables.

Most importantly, UK consumer law recognises written notice sent by post as legally binding. The date you post your letter (not when it's received) often determines when your notice period begins, provided you use an appropriate postal service.

Essential information for your cancellation letter

Your cancellation letter needs specific information to be processed efficiently. Missing details cause delays that might push you past your billing date.

First, include your full name exactly as it appears on your Skin + Me account. If your payment card shows a different name than your account profile, mention both names to avoid confusion.

Next, provide your account email address. This is the primary identifier Skin + Me uses to locate your subscription in their system. Double-check you're using the correct email if you have multiple addresses.

Additionally, include your full delivery address and any customer reference number from your account dashboard or previous correspondence. The more identifiers you provide, the faster they can locate and process your cancellation.

State clearly and unambiguously that you wish to cancel your subscription. Use direct language: \