How to end your One Night Friend subscription in the UK

About One Night Friend

One Night Friend is a casual dating platform that operates in the UK and other countries, designed for adults seeking short-term connections and casual encounters rather than long-term relationships. The service positions itself as a straightforward platform for people looking to meet others with similar expectations about casual dating.

The platform functions as a subscription-based dating site where members create profiles, browse other users, and communicate through messaging features. Like many services in this category, One Night Friend uses an auto-renewal billing model that continues charging members until they actively cancel their subscription. This is precisely where many users encounter difficulties—what seems like a simple sign-up process becomes considerably more complicated when trying to exit.

Having processed thousands of cancellation requests for dating services over the years, I can tell you that One Night Friend follows a pattern common among casual dating platforms: easy to join, challenging to leave. Members often report unexpected charges continuing months after they believed they'd cancelled, which is why understanding the proper cancellation procedure is absolutely essential before you find yourself disputing charges with your bank.

Membership plans and pricing structure

One Night Friend operates on a premium subscription model where basic browsing might be available for free, but meaningful interaction requires a paid membership. The pricing structure typically varies based on commitment length, with longer subscriptions offering lower monthly rates but requiring larger upfront payments.

Understanding the subscription options

The service generally offers multiple membership tiers, though specific pricing can vary based on promotional offers and regional factors. From my experience reviewing hundreds of dating service subscriptions, here's what you typically encounter with platforms like One Night Friend:

Keep in mind that these figures are approximate, as dating services frequently adjust their pricing based on market conditions and promotional campaigns. What remains consistent, however, is the auto-renewal feature that catches countless members off guard.

Premium features and what you're actually paying for

Premium memberships typically unlock messaging capabilities, advanced search filters, profile visibility boosts, and the ability to view who's interested in your profile. The challenge many members face is that the initial excitement of signing up often overshadows the fine print about billing cycles and cancellation requirements.

Most importantly, understand that "pausing" your account or simply not logging in does absolutely nothing to stop the charges. I've spoken with hundreds of people who genuinely believed their subscription would expire naturally, only to discover six months of charges on their credit card statement. The subscription continues until you formally cancel it through the proper channels.

Terms of service and cancellation policy

This section is where things get particularly important for UK consumers. One Night Friend, like many dating platforms, operates under specific terms that govern how and when you can cancel your subscription.

Legal requirements under UK consumer protection laws

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when purchasing services online. You're entitled to a 14-day cooling-off period from the date you signed up, during which you can cancel for a full refund. However, this right can be waived if you actively use the service during this period—something the terms and conditions typically address.

Additionally, the Consumer Rights Act 2015 requires that services be provided with reasonable care and skill. If you believe you've been charged incorrectly or that the cancellation process has been made unreasonably difficult, you have legal grounds to dispute charges. Keep this in mind as we discuss the cancellation process.

Notice periods and billing cycle considerations

Here's where I see people make their biggest mistake: waiting until the last minute to cancel. Most subscription services, including One Night Friend, require advance notice before your next billing date. This notice period can range from 24 hours to several days, and if you miss this window, you're typically obligated to pay for another full billing cycle.

From processing thousands of these cancellations, I cannot stress enough: never assume your cancellation is complete until you have written confirmation. The number of people who've told me "but I'm sure I cancelled" while looking at unexpected charges is staggering.

Why people choose to cancel One Night Friend

Understanding common cancellation reasons helps you avoid similar situations. The most frequent reasons I encounter include: meeting someone and no longer needing the service, dissatisfaction with match quality or user experience, finding the platform doesn't match expectations set by marketing materials, discovering unexpected charges or pricing that's higher than anticipated, and simply deciding that casual dating isn't the right approach.

Additionally, some members report concerns about profile authenticity or receive fewer genuine interactions than expected. Whatever your reason, you're entitled to cancel at any time—though you'll typically need to fulfil any remaining obligation on your current billing cycle.

Cancelling by post—the complete guide

Now we reach the most critical section. After years of helping people navigate subscription cancellations, I can tell you with absolute certainty that postal cancellation using Recorded Delivery is your most reliable method for services that don't offer straightforward online cancellation.

Why postal cancellation is your safest option

When I recommend postal cancellation to people, they often ask why they can't just cancel online or make a quick phone call. Here's the reality: many subscription services either don't offer online cancellation options, or they make them deliberately difficult to find. Phone cancellation can work, but you're relying on the representative accurately processing your request, and you have no proof of what was said or agreed upon.

Postal cancellation, particularly via Recorded Delivery, provides you with irrefutable proof that you sent a cancellation request and exactly when the company received it. This becomes invaluable if disputes arise about whether you cancelled properly or on time. In my years of experience, postal cancellation has the highest success rate and the lowest dispute rate of any cancellation method.

The registered office address

Before you can send your cancellation letter, you need the correct postal address. This is absolutely critical—sending your cancellation to the wrong address means it doesn't count, and you'll continue being charged. For One Night Friend UK cancellations, you should send your letter to their registered business address.

Most importantly, always verify this address is current before sending your cancellation, as companies occasionally relocate or update their registered offices. Sending to an outdated address can invalidate your cancellation attempt and leave you liable for continued charges.

What to include in your cancellation letter

Your cancellation letter doesn't need to be lengthy or complicated, but it must include specific information to be valid. First, include your full name exactly as it appears on your account. Next, provide your account email address or username. Additionally, state clearly that you're cancelling your subscription and requesting no further charges.

Include your account number or customer reference number if you have one—this helps them locate your account quickly. Specify the date you're writing the letter and request written confirmation of your cancellation. Keep the tone professional and factual; there's no need to explain why you're cancelling or justify your decision.

Here's an insider tip: date your letter and keep a copy for your records. If you need to dispute charges later, you'll want documentation of exactly what you sent and when. I've seen countless cases where having this documentation made the difference between a successful refund and a frustrating dead end.

Using Recorded Delivery for proof of delivery

Never send a cancellation letter using standard post. The small additional cost of Recorded Delivery provides tracking and proof of delivery that's worth many times its price if you need to dispute charges. When you send via Recorded Delivery, you receive a reference number that allows you to track your letter online and confirm exactly when it was delivered and who signed for it.

This tracking information becomes your evidence that you cancelled properly and on time. I've seen situations where companies claimed they never received a cancellation letter, only to be confronted with Royal Mail's delivery confirmation showing it was signed for by their mailroom. That proof instantly resolved the dispute.

How Postclic simplifies the postal cancellation process

While you can certainly handle postal cancellation yourself by writing a letter, printing it, and visiting the Post Office, services like Postclic streamline this process significantly. Postclic allows you to create your cancellation letter digitally, and they handle the printing, envelope preparation, and Recorded Delivery sending on your behalf.

The key advantages include saving time by avoiding Post Office queues, maintaining digital proof of exactly what you sent and when, ensuring professional formatting that includes all necessary information, and having automatic tracking of your letter's delivery status. For people who work during Post Office hours or simply want the convenience of handling everything digitally, this approach offers significant practical benefits.

Additionally, Postclic maintains records of your correspondence, which proves invaluable if you need to reference your cancellation months later during a dispute. The service isn't free, but the cost is typically comparable to what you'd spend on Recorded Delivery anyway, with the added convenience and documentation benefits.

Timeline and what to expect after sending

Once you've sent your cancellation letter via Recorded Delivery, here's the typical timeline you can expect. Within 1-2 business days, your letter arrives at the company's address—you can verify this through Royal Mail tracking. The company then has a reasonable period to process your request, typically 5-10 business days, though this varies by company policy.

You should receive written confirmation of your cancellation, either by email or post, within two weeks. If you don't receive confirmation within this timeframe, follow up immediately. Don't assume everything is fine—I've seen too many cases where the cancellation wasn't processed despite being received.

Following up on your cancellation request

If you haven't received confirmation within 10 business days of confirmed delivery, send a follow-up communication. Reference your original letter's date and the Recorded Delivery tracking number as proof of delivery. Keep this follow-up professional but firm, stating that you require written confirmation of your cancellation.

Additionally, notify your bank or credit card provider that you've cancelled the subscription and provide them with your proof of delivery. While this doesn't immediately stop charges—the company still has the right to bill you for any remaining obligation—it alerts your bank to potential disputed charges and starts a paper trail if you need to escalate.

Tips from former members

After helping thousands of people cancel dating service subscriptions, I've gathered insights that can save you considerable hassle and potential financial loss. These tips come from real experiences of people who've navigated this process successfully—and some who learned difficult lessons along the way.

Document everything from day one

The single most valuable habit you can develop is documenting every interaction with the service from the moment you sign up. Take screenshots of the pricing page when you subscribe, save the confirmation email with the terms and conditions, note your billing dates in your calendar, and keep copies of any correspondence.

I cannot count how many disputes I've seen resolved in the customer's favour simply because they had documentation proving what they were told or charged initially. Companies occasionally change their terms or pricing, and having evidence of what you originally agreed to provides powerful leverage if discrepancies arise.

Set reminders before renewal dates

This seems obvious, but it's remarkable how many people miss their renewal dates and end up paying for another billing cycle they didn't want. Set a calendar reminder at least two weeks before your subscription renews. This gives you ample time to send a cancellation letter via Recorded Delivery and ensure it arrives with time to spare.

If you purchased a multi-month subscription, set the reminder when you first sign up, not later. You'll forget otherwise—trust me on this. I've spoken with countless people who fully intended to cancel before renewal but simply forgot until they saw the unexpected charge on their statement.

Never provide additional payment information

Some services prompt you to update payment details if your card is expiring soon. If you're planning to cancel, simply don't update this information. While this isn't a formal cancellation method and shouldn't be relied upon as such, it provides a backup layer of protection. If your cancellation somehow isn't processed and they attempt to charge an expired card, the payment will fail.

However—and this is critical—don't rely on this as your cancellation method. Always follow the proper cancellation procedure. Failed payments can result in account suspension, debt collection attempts, or negative marks, none of which you want to deal with.

Check your bank statements religiously

For at least three months after cancelling, check your bank statements carefully for any charges from One Night Friend or related companies. Dating services sometimes operate under parent company names or billing descriptors that don't obviously match the service name. If you spot any unexpected charges, dispute them immediately with both the company and your bank.

Additionally, be aware that some services attempt to charge cancellation fees or final billing cycle charges that weren't clearly disclosed. If you encounter charges that seem inconsistent with what you agreed to, don't hesitate to dispute them. UK consumer protection laws are on your side, particularly if terms weren't clearly disclosed.

Consider using a dedicated payment method

Here's a pro tip that's saved many people considerable hassle: use a dedicated virtual card or payment method specifically for subscription services. Many banks now offer virtual card numbers that you can easily freeze or cancel without affecting your main account. If you ever have trouble cancelling a subscription, you can simply freeze that payment method as a backup measure.

This approach is particularly useful for services with questionable cancellation practices. While it shouldn't replace proper cancellation procedures, it provides an additional safety net if things go wrong.

Know your consumer rights

UK consumers have strong protections under various consumer rights legislation. If you believe you've been treated unfairly, charged incorrectly, or the cancellation process has been deliberately obstructed, you have options. You can dispute charges with your bank through chargeback procedures, report the company to Trading Standards if you believe they've violated consumer protection laws, or seek assistance from the Citizens Advice consumer service.

Most importantly, don't simply accept unfair charges or practices because disputing them seems too difficult. Companies rely on customer inertia—they know most people won't pursue relatively small charges even when they're unjustified. By standing up for your rights, you not only protect yourself but also discourage these practices more broadly.

Act quickly if problems arise

If you notice unexpected charges or your cancellation doesn't seem to have been processed, act immediately. The longer you wait, the more difficult disputes become. Contact the company in writing, dispute charges with your bank within the timeframes they specify (usually 120 days for credit cards), and escalate to regulatory authorities if necessary.

Time is genuinely of the essence in these situations. I've seen people lose dispute rights simply because they waited too long to challenge charges, assuming the problem would resolve itself. It rarely does without active intervention.

Cancelling a subscription service like One Night Friend requires attention to detail and proper documentation, but it's entirely manageable when you follow the correct procedures. By using postal cancellation via Recorded Delivery, maintaining thorough records, and knowing your consumer rights, you protect yourself from the billing surprises and frustrations that catch so many people off guard. Take the process seriously, don't cut corners on documentation, and you'll navigate this cancellation successfully while avoiding the pitfalls that trap less prepared consumers.