Ending your Together2Night membership made easy

About Together2Night

Together2Night is an online dating platform that operates in the UK market, positioning itself as a service for adults seeking casual dating connections. The platform requires users to create a profile and typically offers both free basic membership and paid premium subscriptions that unlock additional features such as unlimited messaging, advanced search filters, and the ability to view who has visited your profile.

As with many dating subscription services, Together2Night operates on an auto-renewal basis. This means that once you sign up for a paid membership, your subscription will automatically renew at the end of each billing period unless you take active steps to cancel. This automatic renewal model is common in the industry, but it's precisely why understanding your cancellation rights becomes absolutely essential.

The platform has faced scrutiny from consumer protection advocates regarding its billing practices and cancellation procedures. Many users report difficulty in stopping recurring charges, which is why documenting your cancellation request through postal mail with tracking becomes your strongest protection. Under UK consumer protection law, you have clear rights when it comes to subscription services, and companies must honour properly submitted cancellation requests.

It's worth noting that Together2Night, like many dating platforms, may use various marketing tactics to encourage continued membership. Therefore, having a paper trail of your cancellation request protects you from potential disputes about whether you actually requested to cancel your subscription.

Subscription plans and pricing

Together2Night typically offers several subscription tiers, though pricing can vary depending on promotional offers and the length of commitment you choose. The platform generally operates with a tiered pricing structure where longer subscription periods come with lower monthly rates, though this means a higher upfront payment.

Common subscription options

Based on current information about Together2Night's UK operations, the service typically offers the following types of memberships:

The exact pricing for Together2Night can fluctuate, and the platform may offer introductory rates that are significantly lower than the standard renewal price. This practice, whilst legal, means you must pay careful attention to what you'll actually be charged when your subscription auto-renews. As a result, many users discover they're paying more than expected after the initial promotional period ends.

Understanding auto-renewal charges

The auto-renewal mechanism is where many consumers encounter problems. When you initially subscribe, you're agreeing to ongoing charges unless you actively cancel. This means that even if you stop using the service, charges will continue until you formally cancel your membership. In practice, this has led to situations where users are charged for months or even years after they've stopped actively using the platform.

This is precisely why maintaining control over your subscription and understanding how to properly cancel becomes so important. Under the Consumer Rights Act 2015, you have specific protections, but these only help if you follow the correct cancellation procedures and can prove you've done so.

Cancellation terms and conditions

Understanding Together2Night's cancellation terms is fundamental to protecting your consumer rights. The platform's terms of service outline specific requirements for cancellation, and whilst UK law provides you with certain protections, you must still follow proper procedures to ensure your cancellation is processed.

Legal requirements in the UK

Under UK consumer protection legislation, particularly the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have specific rights when it comes to subscription services. These regulations require that companies make cancellation processes reasonably accessible and that they honour cancellation requests submitted in writing.

For subscription services like Together2Night, you're entitled to cancel at any time, though the timing of your cancellation affects when charges will stop. Therefore, understanding notice periods becomes crucial. Most subscription services require notice before the next billing date to prevent the next charge from processing.

Notice periods and billing cycles

Together2Night typically requires that cancellation requests be submitted before your next billing date to prevent automatic renewal. This means you need to be aware of when your subscription renews and submit your cancellation with sufficient time for processing.

In practice, submitting your cancellation earlier rather than later protects you from potential disputes. If you wait until the last minute and your cancellation isn't processed in time, you may face another billing cycle before your membership ends.

Why postal cancellation provides strongest protection

Whilst some services offer online cancellation methods, postal cancellation via Recorded Delivery provides you with the strongest legal protection. This is because you receive physical proof that your cancellation request was sent and delivered. This documentation becomes invaluable if the company claims they never received your cancellation or if disputes arise about timing.

Many consumers report difficulties with online cancellation systems, including technical errors, unclear confirmation processes, or systems that make cancellation unnecessarily complicated. As a result, postal cancellation remains the most reliable method because it creates an indisputable paper trail that proves you took action to cancel your subscription.

Refund policies and charges after cancellation

Together2Night's refund policy typically does not provide refunds for partial subscription periods. This means that if you cancel midway through a billing period, you generally won't receive a refund for the unused portion. However, your access should continue until the end of the paid period.

If charges continue after you've properly cancelled your subscription, you have grounds to dispute these with your bank or card provider. This is another reason why having proof of your cancellation request becomes so important. Under UK law, if you can demonstrate that you properly cancelled and the company continued charging you, you're entitled to a refund of those unauthorized charges.

How to cancel Together2Night by post

Cancelling your Together2Night subscription by post provides you with the strongest legal protection and creates an official record of your cancellation request. This method ensures you have proof of both sending and delivery, which becomes essential if any disputes arise about your cancellation.

Why Recorded Delivery is essential

Sending your cancellation letter via Royal Mail Recorded Delivery is crucial because it provides tracking and proof of delivery. This service costs a few pounds but offers significant protection compared to standard post. You'll receive a reference number that allows you to track your letter's progress, and you'll get confirmation when it's been delivered and signed for.

This proof of delivery is your strongest evidence that you submitted your cancellation request. Therefore, never send cancellation requests via standard post, as you'll have no way to prove the letter was sent or received if the company claims they never got it.

What to include in your cancellation letter

Your cancellation letter needs to include specific information to be effective. At minimum, you should include your full name as it appears on your account, your email address associated with the account, your membership or account number if available, and a clear statement that you're cancelling your subscription.

You should also specify the date you're writing the letter and request written confirmation of your cancellation. Additionally, include a statement requesting that no further charges be applied to your payment method. Being clear and specific prevents any confusion about your intentions.

Address for postal cancellation

Unfortunately, Together2Night does not prominently publish a UK postal address for cancellation requests on their website. This lack of transparency is itself a concern and represents a common issue with some online subscription services. In such cases, you have several options for obtaining the correct correspondence address.

You can find the registered company address through Companies House if Together2Night is registered in the UK, or you may find correspondence addresses in the terms and conditions or privacy policy documents on their website. As a consumer, if a company makes it difficult to find cancellation information, this may constitute unfair commercial practices under UK consumer protection law.

If you cannot locate a postal address, you should document your attempts to find this information, as this strengthens your position if you need to dispute charges with your bank or card provider.

Timeline and what to expect

Once you've sent your cancellation letter via Recorded Delivery, you should track its delivery using the Royal Mail tracking system. After delivery, the company typically has a reasonable period to process your request, usually 5-10 business days. However, to protect yourself from additional charges, ensure your letter arrives well before your next billing date.

You should receive confirmation of your cancellation, either by email or post. If you don't receive confirmation within 10 business days of delivery, you should follow up whilst keeping records of all your communication attempts. This documentation proves you've taken all reasonable steps to cancel your subscription.

Using Postclic for tracked cancellation letters

Services like Postclic offer a modern solution to the traditional postal cancellation process. Postclic allows you to send tracked letters digitally, which means you can submit your cancellation request without visiting the post office or handling physical mail. The service formats your letter professionally, prints it, and sends it via tracked delivery on your behalf.

The key advantage of using Postclic is that you receive digital proof of sending and delivery, which is stored securely online. This means you can access your proof of cancellation at any time, which becomes particularly valuable if you need to dispute charges months after cancelling. Additionally, Postclic handles the formatting and ensures your letter includes all necessary information, reducing the risk of errors that might delay processing.

For consumers who find postal processes inconvenient or who want guaranteed professional formatting, Postclic offers a practical middle ground between traditional post and less reliable online cancellation methods. The service typically costs less than the potential charges you'd face from a failed cancellation attempt.

Customer reviews and tips

Understanding other customers' experiences with Together2Night and their cancellation processes provides valuable insights into what you might encounter. Consumer reviews and feedback highlight common issues and successful strategies for managing your subscription.

Common reasons for cancellation

Users typically cancel Together2Night subscriptions for several reasons. Many report finding the service doesn't meet their expectations in terms of genuine user profiles or quality of matches. Others discover that the premium features don't significantly improve their experience compared to the free membership level.

Cost is another frequent factor, particularly when users realize they're being charged the full renewal rate after an introductory promotional period ends. Some users also report concerns about privacy or the volume of communications they receive from the platform. In practice, whatever your reason for cancelling, you're entitled to do so, and the company must respect your decision.

Reported issues with cancellation

Consumer feedback about Together2Night's cancellation process reveals several common challenges. Some users report difficulty finding clear cancellation instructions on the website, whilst others mention that online cancellation options either don't work properly or lead to pages encouraging them to stay subscribed rather than processing their cancellation.

There are also reports of continued charges after users believed they had cancelled, which highlights why having proof of your cancellation request becomes so important. These experiences demonstrate why postal cancellation with tracking provides superior protection compared to other methods.

Tips for successful cancellation

Based on consumer experiences and best practices for subscription cancellations, several strategies increase your chances of a smooth cancellation process. First, always cancel well in advance of your next billing date. Waiting until the last minute increases the risk of facing another charge before your cancellation processes.

Second, keep detailed records of everything related to your cancellation. This includes copies of your cancellation letter, your Recorded Delivery receipt and tracking information, screenshots of your account showing your subscription status, and any correspondence with the company. These records become essential if you need to dispute charges or prove when you cancelled.

Third, check your bank or card statements after cancelling to ensure charges have actually stopped. If you see unauthorized charges, contact your bank immediately to dispute them. Under UK regulations, you have rights to charge-backs for unauthorized transactions, but you'll need to provide evidence that you cancelled your subscription.

What to do if cancellation problems occur

If Together2Night doesn't honour your cancellation or continues charging you after you've properly cancelled, you have several avenues for recourse. First, contact your bank or card provider to dispute the charges. Provide them with your proof of cancellation, including your Recorded Delivery tracking information and any correspondence with the company.

You can also report the issue to Trading Standards or Citizens Advice, who can provide guidance on your consumer rights and may take action if they identify patterns of unfair practices. Additionally, if Together2Night is registered with any industry regulatory bodies or dispute resolution schemes, you can lodge complaints through those channels.

Protecting yourself from future issues

Learning from the experiences of others can help you avoid similar problems with subscription services in the future. Always read the terms and conditions carefully before signing up, particularly sections about billing, auto-renewal, and cancellation. Make note of your renewal dates and set reminders well in advance if you think you might want to cancel.

Consider using a dedicated payment card for subscriptions that you can easily monitor and, if necessary, cancel or replace if a company won't stop charging you. This provides an additional layer of control over recurring payments. Furthermore, regularly review your bank statements to catch any unexpected charges early, when they're easier to dispute.

Your rights as a consumer in the UK are substantial, but they're most effective when you exercise them proactively. By understanding your rights, following proper cancellation procedures, and maintaining thorough documentation, you protect yourself from the common pitfalls that affect many subscription service users. Remember that companies rely on consumer inaction and confusion about cancellation processes. Therefore, being informed and taking decisive action puts you in control of your subscriptions and your finances.