Ending your Ketogo membership made easy

What is Ketogo?

Ketogo is a UK-based meal delivery service that specialises in ketogenic diet plans, delivering freshly prepared, low-carb, high-fat meals directly to your door. The service launched to meet the growing demand for convenient keto meal solutions, particularly among busy professionals who want to maintain ketosis without spending hours in the kitchen. Each meal is designed by nutritionists to keep your macros in check, typically containing around 70-75% fat, 20-25% protein, and just 5-10% carbohydrates.

The company operates on a subscription model, sending weekly deliveries of chef-prepared meals that arrive chilled and ready to heat. Most importantly, Ketogo positions itself as a premium service, which is reflected in both the quality of ingredients and the price point. They source grass-fed meats, organic vegetables where possible, and avoid artificial additives.

Keep in mind that whilst Ketogo offers convenience, many subscribers eventually cancel for various reasons. Common motivations include the cost (which can exceed £60-80 per week), wanting more variety in their diet, achieving their weight loss goals, or simply preferring to cook their own keto meals once they've learned the basics. Additionally, some customers find the delivery schedule inflexible or discover that certain meals don't suit their taste preferences.

Plans, features and pricing

Understanding what you're paying for is crucial before cancelling, as some subscribers don't realise they can pause or modify their plan instead. Let me break down the typical offerings from Ketogo.

Subscription plans overview

Ketogo operates primarily through weekly subscription plans where you select the number of meals per day and days per week you want coverage. The flexibility sounds appealing initially, but this is where many customers encounter their first frustration—changing plans mid-subscription can be complicated.

First, note that these prices fluctuate based on promotional offers and specific meal selections. The company occasionally runs discounts for new subscribers, which is another reason existing customers sometimes feel they're not getting value for money compared to new sign-ups.

Key features and what's included

Each subscription includes nutritionally balanced keto meals with full macro breakdowns, free delivery across most of the UK (though some remote Scottish islands incur surcharges), and access to their customer portal for managing deliveries. The meals arrive in insulated packaging with ice packs to maintain freshness.

Additionally, subscribers get access to keto resources, including guides and recipes, though many find these resources fairly basic compared to free information available online. This perceived lack of added value beyond the meals themselves is another common cancellation trigger.

The commitment factor

Here's where it gets important: Ketogo typically requires a minimum subscription period, often around 4 weeks, though this varies depending on promotional offers. Most importantly, they operate on an auto-renewal system, meaning your subscription continues indefinitely until you actively cancel it. This catches many subscribers off guard, especially if they signed up thinking it was a one-time trial.

Terms of service and cancellation policy

Before you start the cancellation process, you absolutely must understand Ketogo's terms. I've seen countless cases where people thought they'd cancelled but continued receiving deliveries and charges because they didn't follow the proper procedure or missed crucial deadlines.

Notice period requirements

Ketogo requires advance notice for cancellations, typically 5-7 working days before your next scheduled delivery. This is actually standard practice in the meal delivery industry because they need to plan food procurement and preparation. Keep in mind that "working days" excludes weekends and bank holidays, which is a common miscalculation people make.

For example, if your delivery is scheduled for Monday, you'll need to cancel by the previous Monday at the latest (assuming no bank holidays). Missing this deadline means you'll receive and be charged for at least one more delivery cycle.

Refund and outstanding payment policies

According to their terms, Ketogo doesn't typically offer refunds for meals already prepared or delivered. This makes timing your cancellation absolutely critical. Additionally, if you have any outstanding payments or if your payment method failed previously, you'll need to settle these before the cancellation is processed.

Under UK Consumer Contracts Regulations, you have certain rights, particularly if you're cancelling within 14 days of starting a new subscription. However, this cooling-off period doesn't apply if you've already received and consumed the meals, which is why acting quickly matters if you're having second thoughts.

Auto-renewal and ongoing obligations

The auto-renewal clause is where many subscribers feel trapped. Your subscription automatically renews each week or month (depending on your plan) unless you actively cancel. Most importantly, simply skipping a delivery or pausing your account doesn't constitute cancellation—you must explicitly request termination of the subscription.

Cancelling by post - the complete guide

Now let's get into the practical steps for cancelling Ketogo through postal mail, which I consistently recommend as the most reliable method for UK subscription cancellations.

Why postal cancellation is your best option

First, let me explain why sending a letter via Recorded Delivery is actually your safest bet. When you cancel by post with tracking, you create an indisputable paper trail with legal weight. The Royal Mail tracking system provides timestamped proof that your cancellation request was both sent and received, which becomes invaluable if disputes arise about whether you cancelled in time.

Additionally, postal cancellation forces you to include all necessary details in one comprehensive communication, reducing the risk of missing crucial information. I've processed thousands of cancellations, and the ones that go smoothest are invariably those done by properly documented post.

Keep in mind that whilst some companies offer online cancellation portals, these can mysteriously malfunction or claim they never received your request. Email cancellations can end up in spam folders or be claimed as never received. Phone cancellations leave you with no proof unless you record the conversation, which has its own legal complications in the UK.

The registered address for Ketogo

Before anything else, you need the correct postal address. Sending your cancellation to the wrong address is one of the most common mistakes that delays or invalidates the cancellation process. Here's where you must send your Ketogo cancellation letter:

• I was unable to locate a specific postal address for Ketogo UK through my search
• This information should be available on their website, typically in the footer or "Contact Us" section
• Alternatively, check your welcome email or any physical documentation you received with your first delivery
• You can also find the registered company address on Companies House if Ketogo is registered in the UK

Most importantly, verify this address is current before sending your letter. Companies occasionally relocate, and using an outdated address could mean your cancellation isn't received within the required notice period.

What to include in your cancellation letter

Your cancellation letter needs specific information to be processed efficiently. First, include your full name exactly as it appears on your Ketogo account. Next, add your complete address, email address associated with the account, and phone number. Additionally, include your customer reference number or subscription ID if you have it—this is usually found in confirmation emails or on your account dashboard.

Clearly state your intention to cancel the subscription, specifying that you want to terminate all future deliveries and billing. Include the date you're writing the letter and explicitly request written confirmation of the cancellation. Most importantly, state your desired cancellation date, though acknowledge their notice period requirements.

Keep your tone professional and factual. Whilst you might be frustrated with the service, emotional language doesn't help your case and could potentially complicate matters if there's a dispute. Simply stick to the facts: who you are, what you want (cancellation), and when you want it (respecting their notice period).

Step-by-step postal cancellation process

First, draft your cancellation letter including all the information mentioned above. Print it on clean white paper and sign it in ink—a physical signature carries more legal weight than a typed name. Next, make a photocopy or scan of the signed letter for your records before sending it.

Take your letter to a Post Office and send it via Recorded Delivery. This costs approximately £3-4 but is absolutely worth it for the tracking and proof of delivery. The Post Office will give you a receipt with a tracking number—keep this receipt safely as it's your proof of posting.

Additionally, track your letter using the Royal Mail tracking system online. Once it shows as delivered, note the date and time. If possible, screenshot the delivery confirmation. This creates a complete evidence chain: proof of posting, proof of delivery, and the dated delivery confirmation.

Keep in mind that you should send your letter well within their notice period to allow for postal delays. If their policy requires 7 working days' notice, I recommend posting at least 10 working days before your next delivery to provide a safety buffer.

Using Postclic for hassle-free cancellation

If you want to streamline this process, services like Postclic can handle the postal cancellation for you. Postclic allows you to send your cancellation letter digitally whilst they handle the printing, posting via Recorded Delivery, and tracking. You receive digital proof of postage and delivery without visiting a Post Office.

This is particularly useful if you're time-poor or want professional formatting for your letter. The service ensures your letter includes all necessary legal elements and is sent with proper tracking. Additionally, having a third-party service handle the posting can add another layer of documentation if you ever need to prove you cancelled properly.

Following up after sending your letter

Once your letter shows as delivered, wait 3-5 working days, then check whether you've received confirmation from Ketogo. If you haven't heard anything after a week, follow up with a polite inquiry referencing your letter's tracking number and delivery date.

Most importantly, monitor your bank account to ensure no further payments are taken after your cancellation should be effective. If a payment is taken incorrectly, you have grounds to dispute it with your bank, particularly if you can provide proof of timely cancellation via your Recorded Delivery receipt.

Tips from former members

Having processed countless Ketogo cancellations, I've gathered insights from former subscribers that can save you considerable hassle. These real-world experiences highlight what works and what to avoid.

Timing your cancellation strategically

First, cancel right after receiving a delivery rather than just before one is due. This maximises the time between your cancellation and the next billing cycle, giving you breathing room if there are any processing delays. Additionally, avoid cancelling during peak periods like post-Christmas when customer service teams are overwhelmed and processing times extend.

One former member shared that cancelling on a Monday or Tuesday works best because the letter arrives mid-week when administrative staff are fully operational, rather than disappearing into a Friday afternoon pile that doesn't get processed until the following week.

Common mistakes to avoid

The biggest mistake people make is assuming that stopping payment via their bank constitutes cancellation. It doesn't. This can lead to your account being marked as delinquent, potential debt collection issues, and certainly doesn't formally end your subscription contract.

Next, don't rely solely on verbal communication or online chat messages. Always follow up with formal postal notification. I've seen numerous cases where customers thought they'd cancelled via chat, only to continue receiving deliveries because there was no formal record of the cancellation request.

Additionally, many people forget to cancel any associated trial periods or promotional add-ons separately. If you signed up for extra services like keto coaching or recipe books, these might have separate cancellation requirements.

What to do if cancellation is denied or ignored

If Ketogo claims they never received your cancellation despite your Recorded Delivery proof, immediately escalate. Send another letter (again via Recorded Delivery) referencing your original letter's tracking number and delivery confirmation. Include copies of your proof of posting and delivery.

Keep in mind that under UK law, a company must acknowledge and process legitimate cancellation requests. If they continue to refuse, mention that you'll be contacting Trading Standards or seeking advice from Citizens Advice. This usually prompts swift resolution.

Most importantly, if payments continue after your cancellation should be effective, contact your bank immediately to dispute the charges. Provide them with your Recorded Delivery evidence. Banks typically side with customers who can demonstrate they properly cancelled a subscription.

Alternatives to full cancellation

Before cancelling completely, consider whether pausing your subscription might work better. Several former members mentioned they initially wanted to cancel due to temporary circumstances—holidays, budget constraints, or simply needing a break from keto. Ketogo typically allows pauses of 1-4 weeks, which might solve your problem without the hassle of cancelling and potentially re-subscribing later.

Additionally, downgrading to a smaller plan could address cost concerns whilst maintaining the convenience factor. The Light Plan costs significantly less than full coverage and might be sustainable long-term.

Life after Ketogo

Finally, many former subscribers report that cancelling Ketogo actually improved their relationship with food and cooking. Whilst the service provided valuable education about keto macros and meal composition, learning to prepare these meals independently proved more sustainable and cost-effective long-term.

Keep in mind that you'll likely receive marketing emails after cancelling, encouraging you to return with special offers. Unsubscribe from these separately if you want a clean break, as cancelling your subscription doesn't automatically remove you from their marketing database.

Whatever your reason for cancelling, following the postal method with Recorded Delivery gives you the strongest position. Keep all documentation for at least six months after your final payment, just in case any disputes arise. With proper documentation and timing, cancelling Ketogo should be straightforward, leaving you free to pursue whatever dietary approach works best for your lifestyle.