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Cancellation service #1 in United Kingdom
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I hereby notify you of my decision to terminate the contract relating to the MyFitnessPal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to end your MyFitnessPal subscription in the UK
About MyFitnessPal
MyFitnessPal is one of the UK's most popular calorie counting and fitness tracking applications, used by millions of people to monitor their nutrition, exercise, and weight loss goals. Originally launched in 2005, the platform has evolved from a simple food diary into a comprehensive health and wellness ecosystem that syncs with hundreds of fitness devices and apps.
The service operates on a freemium model, offering basic calorie tracking at no cost whilst reserving advanced features for paying subscribers. MyFitnessPal's extensive food database contains over 14 million items, making it particularly valuable for UK users tracking everything from Tesco meal deals to homemade Sunday roasts. The app connects seamlessly with wearables like Fitbit, Garmin, and Apple Watch, creating a centralised hub for health data.
Most importantly, MyFitnessPal is owned by Under Armour Connected Fitness, which means subscription management and cancellation requests are handled through their corporate structure. This becomes relevant when you're navigating the cancellation process, as you'll need to direct correspondence to the correct legal entity and address.
Plans, features and pricing
Understanding what you're actually paying for helps clarify whether cancellation makes sense for your situation. MyFitnessPal offers two distinct tiers, and knowing the difference between them is essential before making any decisions about your subscription.
Free versus premium membership
The free version provides basic calorie tracking, exercise logging, and access to the food database. You'll see advertisements throughout the app, and your meal tracking is limited to viewing calories and three macronutrients. It's perfectly adequate for straightforward weight management, which is why many former premium subscribers downgrade rather than cancel entirely.
Premium membership, branded as MyFitnessPal Premium, removes advertisements and unlocks considerably more functionality. You gain access to detailed macro tracking for all nutrients, customisable goals for each meal, food analysis insights, guided workout programmes, and priority customer support. Premium members can also set goals by gram rather than percentage, which serious athletes and bodybuilders find invaluable.
Current pricing structure
| Plan Duration | Monthly Cost | Total Annual Cost | Savings |
|---|---|---|---|
| Monthly subscription | £9.99 | £119.88 | None |
| Annual subscription | £4.17 | £49.99 | 58% versus monthly |
Keep in mind that pricing occasionally changes, and promotional offers frequently appear for new subscribers. Annual subscriptions represent better value but create complications during cancellation, as many users forget they've committed to a year-long payment. This is precisely why checking your subscription type before initiating cancellation is absolutely critical.
Why members decide to cancel
After processing countless MyFitnessPal cancellations, several patterns emerge consistently. The most common reason is simply that people have achieved their goals and no longer need detailed tracking. Once you've learned portion sizes and developed healthy habits, the app becomes less essential to daily life.
Financial considerations drive many cancellations, particularly when users realise they're paying for features they rarely use. If you're only tracking calories and not utilising macro breakdowns or guided workouts, the free version accomplishes everything you need. Additionally, some members switch to alternative platforms like Cronometer or Lose It after comparing features and pricing.
Technical frustrations also prompt cancellations. Syncing issues with fitness trackers, inaccurate food database entries, and interface changes following app updates can diminish the user experience. Some UK members specifically cite poor coverage of British food items compared to American products, which makes logging meals unnecessarily tedious.
Terms of service and cancellation policy
Before sending any cancellation correspondence, understanding your contractual obligations prevents costly mistakes. MyFitnessPal's terms of service contain specific provisions about subscription renewals, refunds, and termination procedures that directly impact your cancellation timeline.
Subscription renewal mechanics
MyFitnessPal subscriptions operate on automatic renewal, meaning your payment method is charged without additional confirmation when each billing period ends. Monthly subscriptions renew every 30 days, whilst annual subscriptions renew exactly one year from your original purchase date. This automatic system works smoothly for continued service but requires proactive cancellation to stop.
Most importantly, MyFitnessPal does not send reminder emails before charging your account. You're expected to track your own renewal dates, which catches many subscribers off guard when they see unexpected charges. This is why documenting your cancellation with tracked post becomes so valuable—you'll have proof of when you submitted your request.
Notice periods and refund policies
The standard cancellation policy requires that you cancel before your next billing date to avoid being charged for an additional period. If you cancel a monthly subscription on day 25 of your billing cycle, you'll retain access through day 30 but won't be charged again. However, if you cancel on day 31 after renewal has processed, you've committed to another full month.
Refund eligibility depends entirely on timing and circumstances. MyFitnessPal does not typically offer refunds for partial months or unused portions of annual subscriptions. The main exception involves technical issues that prevented you from accessing the service, which requires documentation and correspondence with customer service. Keep in mind that under UK consumer law, you may have additional rights if the service wasn't as described or if you're cancelling within 14 days of purchase.
Legal requirements in the UK
The Consumer Contracts Regulations 2013 provide UK customers with specific protections when purchasing digital services. You have an automatic 14-day cooling-off period from the date you subscribe, during which you can cancel for any reason and receive a full refund. However, this right is waived if you've actively used the premium features during those 14 days.
Additionally, the Consumer Rights Act 2015 requires that digital content must be of satisfactory quality and fit for purpose. If MyFitnessPal fails to meet these standards—for example, if the app consistently crashes or features don't work as advertised—you may have grounds for cancellation with a refund regardless of when you subscribed. Documenting these issues strengthens your position if you need to escalate your cancellation request.
Cancelling by post - the complete guide
Postal cancellation represents the most reliable method for terminating your MyFitnessPal subscription, particularly when you've encountered difficulties with other cancellation channels or want irrefutable proof of your request. Whilst digital methods might seem more convenient, a properly sent recorded delivery letter creates a paper trail that protects your interests.
Why postal cancellation is most reliable
After handling thousands of subscription disputes, one truth becomes clear: physical mail with tracking provides evidence that digital methods cannot match. Email confirmations can be disputed, screenshots can be questioned, and customer service chat logs sometimes disappear from systems. A Royal Mail tracked letter with proof of delivery is legally recognised documentation that a company received your cancellation request on a specific date.
This becomes particularly valuable if charges continue after you've attempted to cancel. With Recorded Delivery proof, you can demonstrate to your bank exactly when you notified MyFitnessPal of your cancellation, which strengthens any chargeback claim. Additionally, companies tend to process postal requests more seriously because they recognise the sender has created a formal record.
Postal cancellation also bypasses technical issues that plague online account management. If you've forgotten your password, can't access the email address associated with your account, or encounter error messages when trying to cancel through the app, a letter solves all these problems simultaneously. You're exercising your legal right to cancel regardless of technical barriers.
Essential information to include
Your cancellation letter must contain specific details that allow MyFitnessPal to identify your account and process your request without delay. Start with your full name exactly as it appears on your subscription, followed by the email address associated with your MyFitnessPal account. This email is the critical identifier—without it, customer service cannot locate your subscription in their system.
Next, include your subscription type and any relevant order numbers or transaction references from your payment confirmations. If you paid through the App Store or Google Play, mention this specifically, as the cancellation process differs for subscriptions managed through third-party platforms. Most importantly, state clearly that you're requesting immediate cancellation of your MyFitnessPal Premium subscription and do not wish to be charged for any future billing periods.
Specify the effective cancellation date you're requesting. The safest approach is to write "effective immediately" or "at the end of my current billing period on [specific date]." Include the date you're sending the letter and request written confirmation of your cancellation. This confirmation request is crucial—it obligates MyFitnessPal to respond and provides you with documentation that the cancellation was processed.
The correct postal address
Sending your cancellation to the wrong address is the most common mistake that delays processing. MyFitnessPal's registered office for UK correspondence is the address you must use for all formal cancellation requests. Always send cancellation letters to:
- MyFitnessPal, Inc.
- c/o Under Armour, Inc.
- 1020 Hull Street
- Baltimore, MD 21230
- United States
Keep in mind that this is a US address, which means your letter will take longer to arrive than domestic post. Royal Mail International Tracked service typically delivers to the United States within 5-7 working days, though you should allow up to 10 working days during busy periods or around holidays. This delivery timeframe is precisely why you must send your cancellation well before your next billing date.
Choosing the right postal service
Standard international mail is never appropriate for cancellation letters because you'll have no proof of delivery. Royal Mail International Tracked & Signed provides the evidence you need, with online tracking showing when your letter was delivered and who signed for it. This service costs approximately £6.95 for letters up to 100g, which is a worthwhile investment for protecting yourself against unwanted charges.
Alternatively, services like Postclic streamline the entire process by handling printing, envelope preparation, and tracked posting on your behalf. You upload your letter content digitally, Postclic prints it professionally, and sends it via tracked service whilst providing you with digital proof of posting and delivery. This approach saves a trip to the post office and ensures your letter is formatted correctly, though it does add a small service fee to the cost.
Timeline and tracking your cancellation
| Day | Action | What to expect |
|---|---|---|
| Day 0 | Post your letter | Receive tracking number from Royal Mail |
| Days 1-7 | Letter in transit | Track progress online using reference number |
| Days 7-10 | Delivery to MyFitnessPal | Tracking shows signed delivery confirmation |
| Days 10-15 | Processing period | MyFitnessPal reviews and actions your request |
| Days 15-20 | Confirmation | Receive email confirming cancellation |
Check your tracking information daily once you've posted your letter. The moment tracking shows delivery, make a note of the date and save a screenshot of the delivery confirmation. This timestamp proves when MyFitnessPal received your cancellation request, which becomes your reference point for when cancellation should take effect.
What to do if charges continue
If MyFitnessPal charges your account after they've received your cancellation letter, you have several options for recourse. First, contact their customer service immediately with your proof of delivery, explaining that you cancelled by post on a specific date and the charge is unauthorised. Request an immediate refund and confirmation that your subscription is now cancelled.
If customer service doesn't resolve the issue within 7-10 working days, escalate to your bank or credit card provider. File a chargeback claim, providing your proof of posting and delivery as evidence that you cancelled in good time. UK banks take these disputes seriously, particularly when you have documented proof of your cancellation attempt.
Additionally, you can report the issue to Citizens Advice if you believe MyFitnessPal is not honouring your cancellation rights under UK consumer law. Whilst this is a more formal step, it's sometimes necessary when companies continue charging despite clear cancellation requests.
Tips from former members
Learning from others' experiences helps you avoid common pitfalls and ensures your cancellation proceeds smoothly. These insights come from processing thousands of MyFitnessPal cancellations and identifying patterns in what works and what causes problems.
Timing your cancellation strategically
The single most important tip is to cancel at least three weeks before your next billing date. This buffer accounts for international post delivery times, processing delays, and any administrative hiccups. Many people make the mistake of posting their cancellation letter just days before renewal, then feel frustrated when they're charged for another period because the letter hadn't been processed yet.
If you're on an annual subscription, set a calendar reminder for two months before your renewal date. This gives you ample time to decide whether to continue, cancel, or downgrade to the free version. Annual subscriptions are particularly tricky because renewal sneaks up unexpectedly—that £49.99 charge catches people off guard when they've forgotten they subscribed a year ago.
Document everything meticulously
Create a dedicated folder—physical or digital—for all MyFitnessPal cancellation documentation. Include a copy of your cancellation letter, your proof of posting receipt, tracking screenshots showing delivery, and any email correspondence with customer service. If you ever need to dispute a charge or prove you cancelled, having everything organised in one place saves enormous hassle.
Take screenshots of your account settings showing your subscription status before you cancel. This proves what type of subscription you had and when it was set to renew. Additionally, photograph or scan your proof of posting receipt immediately after visiting the post office—these receipts use thermal paper that fades over time, and you don't want your evidence disappearing.
Consider downgrading instead of cancelling
Many former premium members find that downgrading to the free version meets their needs perfectly well. You'll still have access to basic calorie tracking and the food database, which covers the core functionality most people actually use. The free version includes advertisements, but they're not particularly intrusive compared to many other free apps.
Downgrading also preserves your historical data, which you might want for reference in future. If you cancel your account entirely, you'll lose access to years of food logs, weight tracking, and exercise records. Keeping a free account maintains this data whilst stopping subscription charges.
Export your data before cancelling
MyFitnessPal allows you to export your data, which is invaluable if you're switching to a different tracking platform or simply want a personal record of your progress. Navigate to the settings menu and look for data export options—you can typically download a file containing your food logs, weight entries, and exercise records.
Do this before sending your cancellation letter, whilst you still have full account access. Some users report that account features become limited once cancellation is processed, even during the period you've already paid for. Exporting your data early ensures you have a complete copy regardless of what happens with your account.
Check your payment method
Verify where your MyFitnessPal subscription is actually billed from. If you subscribed through the Apple App Store or Google Play Store, your subscription is managed through those platforms rather than directly with MyFitnessPal. In these cases, sending a letter to MyFitnessPal won't cancel your subscription—you need to cancel through your Apple or Google account settings instead.
Check your bank or credit card statements to see how the charge appears. If it says "Apple.com/bill" or "Google Play," your subscription is platform-managed. If it shows "MyFitnessPal" or "Under Armour," then postal cancellation to the address provided above is the appropriate method.
Monitor your account after cancellation
Don't assume your cancellation is complete just because you've posted your letter. Log into your MyFitnessPal account regularly over the following weeks to check your subscription status. Once cancellation is processed, your account settings should show that premium features will expire on a specific date and that renewal has been disabled.
If your account still shows an active subscription with automatic renewal enabled more than three weeks after your letter was delivered, contact customer service immediately. Reference your tracking information and request confirmation that your cancellation has been processed. Proactive monitoring catches problems before you're charged for another billing period.
Finally, watch your bank statements for at least two billing cycles after cancellation. Subscription systems occasionally glitch, and charges can appear even after cancellation is supposedly complete. If you spot an unauthorised charge, you'll want to address it immediately rather than discovering it months later when disputing becomes more complicated.