Ending your TrainingPeaks membership made easy

About TrainingPeaks

TrainingPeaks is a comprehensive training platform designed for endurance athletes and their coaches. Founded in 1999, it has become one of the most widely used tools in the world of cycling, running, triathlon, and other endurance sports. The platform serves as a digital training diary, workout planner, and performance analysis tool all rolled into one sophisticated package.

What sets TrainingPeaks apart is its data-driven approach to athletic training. The service allows athletes to track their workouts, analyse performance metrics, and follow structured training plans created by certified coaches. It integrates seamlessly with popular fitness devices and apps including Garmin, Wahoo, Strava, and Zwift, automatically importing your workout data for detailed analysis.

The platform uses proprietary metrics like Training Stress Score (TSS), Intensity Factor (IF), and Chronic Training Load (CTL) to help athletes understand their fitness progression and avoid overtraining. For coaches, TrainingPeaks provides tools to manage multiple athletes, create custom workouts, and monitor client progress remotely. This makes it particularly popular among serious amateur athletes and professionals who want to optimise their training efficiency.

TrainingPeaks operates globally, including throughout the UK, where it has built a strong user base among the cycling and triathlon communities. The service is available through web browsers and dedicated mobile apps for iOS and Android devices.

Plans, features and pricing

TrainingPeaks offers several subscription tiers designed to meet different athlete needs and budgets. Understanding these options is crucial before you commit to cancellation, as you might find a more suitable plan rather than leaving entirely.

Free basic account

The entry-level option provides limited functionality at no cost. You can log workouts manually, view basic training data, and access a restricted workout library. However, you cannot sync with fitness devices or access advanced analytics. This tier works well for casual athletes who simply want a digital training diary.

Premium subscription

The Premium plan typically costs around £99 annually or approximately £10.75 monthly if paid month-to-month. This tier unlocks device syncing, unlimited data storage, advanced metrics including TSS and CTL, access to the full workout library, and the ability to follow pre-built training plans. Most serious athletes find this level sufficient for their needs.

Premium plus coaching

For those working with certified coaches, Premium plans can be bundled with coaching services. Pricing varies significantly depending on the coach, ranging from £75 to several hundred pounds monthly. The coach manages your TrainingPeaks account as part of their service.

Keep in mind that TrainingPeaks occasionally runs promotional offers, particularly around New Year when many athletes set new training goals. Annual subscriptions represent better value than monthly payments, but they also mean a larger upfront commitment.

Common reasons members cancel

From processing hundreds of TrainingPeaks cancellations, several patterns emerge consistently. Understanding why others cancel might help you decide if termination is truly your best option.

Seasonal training breaks represent the most common reason. Many endurance athletes follow periodised training with distinct off-seasons. Paying for TrainingPeaks during a two-month break from structured training feels wasteful, so members cancel and rejoin when serious training resumes.

Cost concerns drive another significant portion of cancellations. Whilst £99 annually seems reasonable, it adds up when combined with other fitness subscriptions like Zwift, Strava Summit, coaching fees, and equipment costs. Athletes often reassess their subscription portfolio and cut services that feel less essential.

Platform complexity frustrates some users. TrainingPeaks offers tremendous depth, but this sophistication can overwhelm casual athletes who simply want to log runs without learning about Normalized Power or Variability Index. These members often migrate to simpler alternatives like Strava or Garmin Connect.

Change in training approach also prompts cancellations. Athletes who stop following structured plans or cease working with coaches often find TrainingPeaks unnecessarily detailed. Similarly, those shifting from data-driven training to intuitive or feel-based training no longer need such comprehensive analytics.

Terms of service and cancellation policy

Before initiating cancellation, you must understand TrainingPeaks' contractual terms. These details determine your notice requirements, refund eligibility, and data retention rights.

Subscription billing and renewal

TrainingPeaks operates on automatic renewal. When you subscribe, you authorise recurring charges to your payment method. Monthly subscriptions renew on the same date each month, whilst annual subscriptions renew twelve months from purchase. The platform sends email reminders before renewal, but these can easily be missed or filtered to spam folders.

Most importantly, TrainingPeaks does not offer pro-rata refunds for unused subscription time. If you cancel halfway through an annual subscription, you will not receive a refund for the remaining six months. Your access continues until the current billing period ends, but no money returns to your account. This policy makes timing your cancellation absolutely critical.

Notice period requirements

Under UK consumer law, you have specific rights when cancelling subscriptions. If you purchased your TrainingPeaks subscription online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period. During these first 14 days, you can cancel for any reason and receive a full refund.

After the cooling-off period expires, TrainingPeaks' own cancellation policy applies. You can cancel at any time, but you must do so before your next renewal date to avoid being charged for another period. The platform requires no advance notice beyond cancelling before renewal, but I strongly recommend allowing at least 5-7 working days for postal cancellations to reach and be processed.

Data retention and export

Your training data remains accessible until your current subscription expires. After cancellation, your account reverts to the free Basic tier rather than being deleted entirely. This means your historical data stays in the system, though you lose access to advanced analytics and metrics.

Additionally, you should export your training data before cancelling Premium access. TrainingPeaks allows data export in various formats including CSV and FIT files. This proves essential if you plan to migrate to alternative platforms or simply want a personal archive of your training history.

Why postal cancellation is most reliable

Many subscription services now operate entirely online, making postal cancellation seem outdated. However, sending a physical letter via Royal Mail Recorded Delivery remains the gold standard for subscription termination, particularly for services with international headquarters or complex billing arrangements.

Creating an undeniable paper trail

The primary advantage of postal cancellation is documented proof. When you send a letter via Recorded Delivery, you receive a receipt with a unique tracking number. This tracking number provides timestamped evidence that you sent your cancellation request on a specific date. Royal Mail's tracking system records when the letter was delivered and who signed for it.

This documentation becomes invaluable if disputes arise. If TrainingPeaks claims they never received your cancellation and charges you for another billing period, your Recorded Delivery receipt proves otherwise. Email cancellations can be claimed as spam-filtered or never received. Online account cancellations can fail due to technical glitches or user error. Postal letters with tracking eliminate these ambiguities.

Legal weight under UK regulations

UK consumer protection law recognises written notice as legally binding. A properly formatted cancellation letter sent to a company's registered address constitutes formal notice under contract law. This legal standing exceeds that of emails or online form submissions, which companies sometimes argue were not properly completed or received.

Keep in mind that the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 both reference written notice. Whilst these laws acknowledge electronic communication, traditional post retains special status, particularly for formal contract termination.

Avoiding online cancellation obstacles

From processing thousands of subscription cancellations, I have seen countless examples of online cancellation systems that frustrate users. Some platforms hide cancellation options deep within account settings. Others require multiple confirmation steps designed to discourage cancellation. Technical errors can prevent cancellation completion, leaving you uncertain whether the process succeeded.

Postal cancellation bypasses these obstacles entirely. You need not navigate confusing account menus or click through retention offers. You simply write a clear letter, send it via Recorded Delivery, and retain your proof of postage.

Cancelling by post - the complete guide

Now let me walk you through the postal cancellation process step-by-step. Following this method ensures your cancellation is processed correctly and on time.

Finding the correct postal address

First, you must identify the correct mailing address for TrainingPeaks. Sending your cancellation to the wrong location causes delays and potentially missed deadlines. TrainingPeaks is operated by Peaksware LLC, a company based in the United States.

For UK customers cancelling by post, the registered business address is:

• Peaksware LLC
• 325 Interlocken Parkway
• Broomfield
• Colorado 80021
• United States

Most importantly, verify this address before sending your letter. Companies occasionally relocate offices, and using an outdated address invalidates your cancellation timeline. Check the TrainingPeaks website footer or terms of service for the current registered address.

Preparing your cancellation letter

Your cancellation letter must include specific information to be processed efficiently. At minimum, include your full name exactly as it appears on your TrainingPeaks account, your email address associated with the account, your account username if different from your email, and a clear statement that you wish to cancel your subscription.

Additionally, specify your desired cancellation date. I recommend stating "I wish to cancel my TrainingPeaks Premium subscription effective immediately" or "effective at the end of my current billing period on [date]". This removes any ambiguity about your intentions.

Include your signature and the date you are writing the letter. These elements provide additional formality and legal weight to your request. Keep your letter concise and professional - lengthy explanations are unnecessary and potentially counterproductive.

Sending via recorded delivery

Next, take your letter to a Post Office and send it via International Tracked & Signed service, which is the appropriate option for mail to the United States. This service costs approximately £7-8 and provides tracking throughout the delivery journey plus confirmation of delivery with a signature.

Keep your proof of postage receipt in a safe place. Photograph it with your smartphone as backup. The tracking number allows you to monitor your letter's progress through Royal Mail's website and the USPS website once it reaches the United States.

International tracked mail to the United States typically takes 5-7 working days, though delays can occur. This is why I emphasise sending your cancellation well before your renewal date - aim for at least 10-14 days before renewal to accommodate potential delays.

Using services like Postclic

If visiting the Post Office feels inconvenient or you want additional certainty, services like Postclic streamline the postal cancellation process. Postclic allows you to create, send, and track cancellation letters entirely online.

The service handles letter composition, professional formatting, printing, and posting via tracked delivery. You receive digital proof of postage and can monitor delivery status through your account. This proves particularly valuable for international letters where tracking can be complex.

Additionally, Postclic maintains records of your cancellation correspondence, creating a permanent digital archive. If you need to reference your cancellation months later, you can access the exact letter sent and delivery confirmation. This documentation has saved countless customers from erroneous charges.

Following up on your cancellation

After sending your letter, monitor the tracking information. Once delivery is confirmed, wait 3-5 business days for processing. Then check your TrainingPeaks account to verify the cancellation has been recorded.

If your account still shows as active for renewal after confirmed delivery and reasonable processing time, you must follow up. Send an email to TrainingPeaks customer support referencing your postal cancellation, including the date sent, tracking number, and delivery confirmation date. Attach a photograph or scan of your proof of postage receipt.

Keep in mind that companies cannot claim non-receipt when you provide tracked delivery confirmation. This evidence obligates them to honour your cancellation request.

Tips from former members

Timing your cancellation strategically

The single most important tip I can share is timing your cancellation correctly. Because TrainingPeaks offers no pro-rata refunds, cancelling immediately after renewal wastes nearly an entire billing period. Instead, set a calendar reminder for 2-3 weeks before your renewal date.

For annual subscriptions, consider whether you will genuinely use the platform for the full twelve months. Many athletes subscribe enthusiastically in January, use TrainingPeaks heavily for 6-8 months, then let it sit unused through autumn and winter. If this pattern describes you, monthly subscriptions might prove more economical despite the higher per-month cost.

Exporting your data first

Before cancelling, export your complete training history. Log into TrainingPeaks, navigate to your settings, and use the data export function. Download your workouts in multiple formats - both CSV for spreadsheet analysis and FIT files for importing to other platforms.

Additionally, take screenshots of key analytics or training charts you might want to reference later. Once your Premium subscription expires, you lose access to these visualisations even though the underlying data remains in your Basic account.

Considering the downgrade alternative

Remember that cancelling Premium access does not delete your account. You automatically revert to the free Basic tier. For many athletes, this represents a better option than complete cancellation. Your data remains accessible, you can still log workouts manually, and you can upgrade again when serious training resumes.

This approach works particularly well for seasonal athletes. Rather than cancelling and resubscribing annually, simply let your account downgrade during off-season months. You avoid cancellation hassles and maintain continuity in your training records.

Watching for unwanted charges

After cancellation, monitor your bank statements for at least two billing cycles. Occasionally, automatic billing systems fail to process cancellations correctly, resulting in erroneous charges. If you spot an unexpected TrainingPeaks charge, contact your bank immediately to dispute the transaction whilst also contacting TrainingPeaks customer service.

Your Recorded Delivery receipt and tracking confirmation provide the evidence needed to reverse these charges. Banks typically side with customers who can prove they sent proper cancellation notice.

Evaluating alternatives before you leave

Finally, ensure you have identified a suitable alternative before cancelling TrainingPeaks. Popular options include Garmin Connect for Garmin device users, Strava for social training features, Today's Plan for comprehensive analytics, or simple spreadsheets for basic tracking. Each platform offers different strengths, so match your choice to your actual training needs rather than feature lists.

Most importantly, do not maintain multiple overlapping subscriptions. Consolidate your training tracking to one primary platform to avoid unnecessary costs and data fragmentation. TrainingPeaks excels at structured training and coaching relationships, but simpler needs often warrant simpler solutions.