Education Tutoring

Deciding to cancel an education or tutoring service can feel awkward - but you don’t need to tolerate poor teaching, unexpected charges or unfulfilled promises. Whether a subscription like Duolingo Plus or Duolingo Super didn’t meet expectations, a Preply tutor no longer fits your schedule, or a platform such as Twinkl or Superprof changed terms, Postclic gives you a clear, legally informed route to terminate the contract and keep evidence of your case.

Common reasons for cancellation

Unsatisfactory or misdescribed teaching

• Lessons that materially differ from the description - e.g. promised qualifications or curriculum not delivered.
• Low-quality resources or tutors who aren’t providing advertised support.

Billing disputes and hidden charges

• Unexpected renewals, unclear renewal terms or difficulty obtaining refunds for cancelled lessons.
• Automatic upgrades (for example to premium tiers) charged without clear consent.

Changes in circumstances

• Scheduling conflicts, moving schools, ceasing lessons for medical reasons or finding an alternative provider.
• Trial periods that do not match the service offered once billed (common with subscription tiers).

Your UK consumer rights

Under the Consumer Rights Act 2015 you are entitled to services that are provided with reasonable care and skill, and that match the description given before you purchased. If you bought at a distance - online or by phone - the Consumer Contracts Regulations normally give you a 14-day cancellation window, with some exceptions for bespoke tuition. Unfair contract terms that lock you into lengthy commitments can also be challenged. Keep records: clear evidence of cancellation or defects strengthens refund requests, disputes and small claims if needed.

How Postclic helps

Postclic specialises in cancellation letters tailored to education and tutoring providers. We offer 70 different cancellation letter templates for UK consumers, covering popular services such as Twinkl, Preply, Duolingo Plus, Duolingo Super, Superprof and even sector-related bodies like NASUWT where relevant. Our service has a 4.6/5 rating and includes tracked delivery and proof so you have verified evidence that the provider received your cancellation.

• Choose a template specific to your provider and circumstance.
• Personalise the letter quickly - our smart prompts help you state the legal basis (Consumer Rights Act, Consumer Contracts Regulations, or breach of contract).
• We despatch on your behalf with tracked delivery and provide proof of receipt for disputes or chargebacks.

Use evidence, legal clarity and a firm letter to stop unwanted charges and secure refunds - you are entitled to control the services you pay for.