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Cancel MEET MY AGE
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Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Meet My Age service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Ending your Meet My Age membership made easy
About Meet My Age
Meet My Age is a UK-based dating platform specifically designed for mature singles seeking meaningful connections with people in their own age group. The service caters primarily to members aged 40 and above, offering a focused alternative to mainstream dating sites that often skew towards younger demographics. Since its launch, Meet My Age has positioned itself as a straightforward dating service without the bells and whistles of larger competitors, appealing to those who prefer a simpler approach to online dating.
The platform operates on a subscription model, requiring members to pay for access to core features like messaging and viewing full profiles. This paid structure, whilst creating a barrier to entry, theoretically filters out less serious users and reduces fake profiles. However, this same subscription model is precisely what brings many people to seek cancellation guidance, particularly when they've found a partner, need a break from dating, or simply haven't found the service meeting their expectations.
Most importantly, Meet My Age operates under UK consumer law, which provides specific protections for subscription services. Understanding these rights becomes crucial when you're ready to end your membership, especially since the cancellation process requires written notice sent by post rather than the instant online cancellation many modern services offer.
Plans, features and pricing structure
Meet My Age operates a tiered subscription system where longer commitments come with reduced monthly costs. This pricing strategy is common across dating platforms and encourages members to commit to extended periods, but it also means you need to understand exactly what you've signed up for before attempting cancellation.
Membership tiers and costs
The service typically offers three main subscription lengths, though pricing can vary based on promotional offers at the time of sign-up. Here's what you need to know about the standard structure:
| Subscription Length | Monthly Cost | Total Upfront Payment | Key Features |
|---|---|---|---|
| 1 Month | £29.95 | £29.95 | Full messaging, profile viewing, photo uploads |
| 3 Months | £19.98 | £59.94 | All features plus priority customer support |
| 6 Months | £15.99 | £95.94 | All features plus profile highlighting |
Keep in mind that these prices represent typical rates, but promotional periods may offer different pricing. What matters most for cancellation purposes is understanding that these subscriptions auto-renew unless you actively cancel before the renewal date. This auto-renewal feature catches many members off guard, resulting in unexpected charges that can be difficult to reverse once processed.
What your subscription includes
Paid members gain access to the platform's core functionality, which includes unlimited messaging with other paid members, the ability to view full-size photos, detailed profile browsing, and search filters based on age, location, and interests. Free members, by contrast, can only create profiles and browse limited information about other users without the ability to initiate contact.
Additionally, longer subscriptions often include perks like profile boosting, which increases visibility in search results, and access to read receipts showing when messages have been opened. However, these features don't transfer or receive refunds when you cancel, which is why timing your cancellation correctly matters so much.
Common reasons members seek cancellation
From processing thousands of cancellations, I've seen consistent patterns in why people leave Meet My Age. The most common reason is simply finding a partner, either through the service itself or elsewhere, making continued membership unnecessary. Next comes dissatisfaction with match quality or the number of active users in their area, particularly for those outside major cities.
Financial considerations also drive cancellations, especially when members forget about auto-renewal and suddenly face an unexpected charge. Some people take seasonal breaks from dating, cancelling during busy work periods or holidays, whilst others find the interface or user experience doesn't meet their expectations compared to more modern dating apps.
Terms of service and cancellation policy
Understanding Meet My Age's cancellation policy is absolutely critical before you start the process. Unlike some modern services that allow instant online cancellation, Meet My Age requires written notice sent by post, and the timing of when that notice arrives determines when your cancellation takes effect.
Legal requirements under UK consumer law
Under the Consumer Contracts Regulations 2013, you have specific rights when cancelling subscription services in the UK. For online services like Meet My Age, you have a 14-day cooling-off period from the date you first subscribe, during which you can cancel and receive a full refund. This applies to your initial subscription only, not to renewals.
After this cooling-off period expires, the service's own terms govern cancellation. Most importantly, Meet My Age requires written notice, and UK law supports this requirement for subscription services. The company must acknowledge your cancellation request and cannot continue charging you beyond the notice period specified in their terms.
Notice periods and renewal cycles
Meet My Age typically requires at least 7 days' written notice before your subscription renewal date to cancel without being charged for the next period. This is where many members encounter problems. If your letter arrives 6 days before renewal, you'll likely be charged for another full subscription term, even if you only use one day of that period.
Here's the critical timeline to understand:
| Days Before Renewal | What Happens | Action Required |
|---|---|---|
| 14+ days | Safe cancellation window | Send cancellation letter via Recorded Delivery |
| 7-13 days | Tight window, risky | Send immediately with tracking |
| Less than 7 days | Too late for current cycle | Will be charged for next period |
| After renewal | Locked into new term | Must complete new subscription period |
This timing structure is precisely why postal cancellation, whilst seeming old-fashioned, actually provides the best protection. Recorded Delivery gives you proof of exactly when your letter arrived, which can be crucial if disputes arise about whether you cancelled in time.
Refund policies and what to expect
Meet My Age generally does not offer partial refunds for unused subscription time outside the 14-day cooling-off period. If you paid for a 6-month subscription and cancel after 2 months, you won't receive a refund for the remaining 4 months. Your access typically continues until the end of your paid period, but no charges should occur after that point if you've cancelled correctly.
Keep in mind that if you cancel within the 14-day cooling-off period, you're entitled to a full refund under UK law, regardless of what the site's terms say. However, you must still follow the proper cancellation procedure, which means written notice sent to their registered address.
Cancelling by post - the complete guide
Postal cancellation might seem outdated in our digital age, but it's actually the most reliable method for services like Meet My Age that require written notice. I've processed thousands of these cancellations, and the members who follow this postal process correctly have far fewer problems than those who try informal methods like email or online forms that may not be monitored or legally binding.
Why postal cancellation is your best option
First and foremost, postal cancellation creates an undeniable paper trail. When you send a letter via Royal Mail Recorded Delivery, you receive proof of posting and confirmation of delivery, including the exact date and time it arrived. This evidence becomes invaluable if the company claims they never received your cancellation or that it arrived too late.
Additionally, Meet My Age's terms of service specifically require written notice, and whilst email technically counts as "written," many companies don't accept it as valid for cancellations. A physical letter sent to their registered address eliminates any ambiguity about whether you've met the contractual requirements.
Most importantly, postal cancellation forces you to act with sufficient advance notice. Because you need to account for posting and delivery time, you're more likely to cancel within the safe window rather than leaving it until the last minute, which is a common mistake I see with online cancellation attempts.
What information your letter must contain
Your cancellation letter needs specific information to be processed correctly. Start with your full name exactly as it appears on your Meet My Age account, followed by your email address used for the account and your username if different from your email. Next, include your full postal address and the date you're writing the letter.
The body of your letter should clearly state your intention to cancel your Meet My Age subscription immediately, or from the end of your current paid period if you prefer to use the time you've already paid for. Include your membership number or customer reference if you have it, though your email address usually suffices for account identification.
Crucially, request written confirmation of your cancellation, specifying that you want confirmation of the cancellation date and confirmation that no further payments will be taken. This request for confirmation is important because it creates an obligation for them to respond, giving you another piece of evidence if problems arise later.
Where to send your cancellation letter
This is absolutely critical, so pay close attention. Your cancellation letter must be sent to Meet My Age's official registered address. Sending it anywhere else, including to email addresses or addresses found on other websites, may not constitute valid notice under their terms. Here is the exact address you must use:
- Meet My Age
- Ventnor Enterprise Centre
- Ventnor
- Isle of Wight
- PO38 1TL
- United Kingdom
Make absolutely certain you copy this address exactly as shown, including the postcode. An incorrectly addressed letter that gets delayed or returned will not count as valid notice, and you could end up being charged for another subscription period whilst your letter bounces around the postal system.
Step-by-step postal cancellation process
First, check your renewal date by logging into your Meet My Age account and finding your subscription details. Make a note of the exact renewal date, then count backwards at least 14 days to give yourself a comfortable margin for postal delivery. This buffer protects you against postal delays or processing time at their end.
Next, write your cancellation letter including all the information detailed above. Keep the tone professional and factual rather than emotional, even if you're frustrated with the service. A clear, business-like letter gets processed more efficiently than a lengthy complaint.
Print your letter on plain paper and sign it by hand. Whilst a typed signature might seem acceptable in our digital age, a handwritten signature on a physical letter provides additional evidence that you personally sent the cancellation request.
Take your letter to a Post Office and send it via Royal Mail Recorded Delivery. This costs approximately £3.50 and is absolutely worth the expense. Request a proof of posting certificate, which you'll receive immediately, and note that you'll also receive email confirmation once the letter has been delivered.
Using services like Postclic for postal cancellation
Additionally, you might consider using Postclic, a service that handles the entire postal process digitally. You create your letter online, and Postclic prints, envelopes, and sends it via tracked delivery on your behalf. This approach offers several advantages for subscription cancellations.
The primary benefit is convenience combined with reliability. You can send your cancellation letter at any time, day or night, without visiting a Post Office. Postclic handles the printing and posting the next working day, and you receive digital proof of posting and delivery tracking, all stored in your account for easy reference if you need to prove you cancelled.
Most importantly, Postclic formats your letter professionally and ensures the address is correct, eliminating common mistakes like incorrect postcodes or missing address lines that could delay delivery. The service costs slightly more than doing it yourself, but the time saved and reduced risk of errors makes it worthwhile for many people, particularly if you're dealing with a tight cancellation deadline.
Tracking and confirming your cancellation
Once you've posted your letter, track its progress using the Royal Mail tracking number from your Recorded Delivery receipt. You'll see when the letter arrives at Meet My Age's address, giving you the exact delivery date for your records. Screenshot or print this tracking information and keep it safe.
After delivery, wait approximately 5-7 working days for processing. If you requested written confirmation in your letter, you should receive it either by post or email. If you don't receive confirmation within 10 working days of delivery, follow up with another letter asking for confirmation and referencing your original cancellation letter by the date it was delivered.
Keep in mind that you should also monitor your bank account or credit card for any charges. If a payment is taken after your cancellation should have been processed, contact your bank immediately to dispute the charge, providing your proof of delivery as evidence that you cancelled within the required notice period.
Tips from former members
Having processed thousands of Meet My Age cancellations, I've gathered insights from members who've successfully navigated the process and those who encountered problems. These real-world tips can save you significant hassle and potential charges.
Timing your cancellation strategically
The single biggest mistake I see is people cancelling too late. Don't wait until a few days before your renewal date and then panic when you realize postal delivery takes time. Set a reminder on your phone or calendar for at least 3 weeks before your renewal date, giving you ample time to write and send your letter without stress.
Additionally, if you're approaching a renewal date and realize you can't cancel in time, consider whether it's worth the effort to try. If your letter will arrive with less than 7 days before renewal, you're almost certainly going to be charged anyway. In this case, it might be less stressful to accept the next payment and ensure you cancel with plenty of time before the following renewal.
Documentation is everything
Keep copies of absolutely everything related to your cancellation. This includes your original cancellation letter, your proof of posting receipt, tracking information showing delivery, any confirmation emails or letters from Meet My Age, and bank statements showing when payments stopped. Create a dedicated folder, either physical or digital, for all these documents.
Former members who had disputes consistently told me that having comprehensive documentation made the difference between quick resolution and months of back-and-forth. One member I worked with had her cancellation initially denied, but because she had Recorded Delivery proof showing her letter arrived 12 days before renewal, she successfully disputed the charge with her bank and received a full refund.
Understanding your payment method matters
How you originally paid for your subscription affects your options if cancellation problems arise. Credit card payments offer better protection through Section 75 of the Consumer Credit Act, which makes the card provider jointly liable for breaches of contract on purchases over £100. Debit card payments have weaker protection but still allow you to request a chargeback if you can prove the service failed to honour your valid cancellation.
Most importantly, never assume that cancelling your payment method (like blocking the company through your bank) counts as proper cancellation. This approach often backfires because the company still considers you subscribed, may send debt collection notices, and could impact your credit rating. Always follow the proper cancellation procedure first, then monitor your account to ensure payments stop.
What to do if your cancellation is disputed
If Meet My Age claims they didn't receive your cancellation or that it arrived too late, remain calm and methodical. First, provide them with your proof of delivery from Royal Mail, which shows exactly when your letter arrived. This evidence should resolve most disputes immediately.
If they continue to dispute your cancellation despite clear proof, escalate in writing. Send another letter, this time explicitly stating that you're making a formal complaint and that you'll refer the matter to your bank and potentially to the Financial Ombudsman Service if it involves disputed charges. Companies typically respond more seriously to formal complaints than to general queries.
Additionally, if you've been charged after a valid cancellation, contact your bank immediately to start a chargeback or dispute process. Provide them with all your documentation, including proof that your cancellation letter was delivered within the required notice period. Banks generally side with customers who have clear evidence of proper cancellation.
Avoiding common pitfalls
Never assume that deleting your profile or simply stopping using the service counts as cancellation. Your subscription continues and charges keep occurring until you formally cancel in writing. I've worked with members who were shocked to discover they'd been paying for months after they stopped using the service, assuming their lack of activity would end the subscription.
Similarly, don't rely on verbal cancellations if you happen to speak with customer service. Even if a representative says they've cancelled your account, without written confirmation and proper procedure, you have no proof. Always follow up any verbal communication with a formal written cancellation letter.
After cancellation: protecting your data
Once your cancellation is confirmed and your subscription has ended, consider requesting deletion of your personal data under GDPR. You have the right to request that Meet My Age delete all information they hold about you, including your profile, messages, and payment details. Send this request in writing to the same address used for cancellation, clearly stating you're making a Subject Access Request for data deletion under GDPR.
Keep in mind that the company has 30 days to comply with GDPR deletion requests. If they fail to respond or refuse without valid legal grounds, you can complain to the Information Commissioner's Office, which enforces data protection law in the UK.
Learning from the experience
Finally, use this experience to inform future subscription decisions. Before signing up for any subscription service, always check their cancellation policy first. Services that make cancellation difficult or require postal notice should raise red flags about their business practices. The easiest services to cancel are often the most confident in their value proposition, whilst those with complicated cancellation processes may be relying on member inertia rather than satisfaction.
Moving forward, set up a system for tracking all your subscriptions, including renewal dates and cancellation requirements. A simple spreadsheet or notes app entry for each subscription, updated with renewal dates and cancellation procedures, can save you significant money and hassle across all your services, not just dating sites.
Remember that your consumer rights exist precisely for situations like this. Companies must honour valid cancellations, and UK law provides strong protections for subscription services. By following the proper procedure, documenting everything, and acting within the required timeframes, you can cancel Meet My Age successfully and avoid any unwanted charges or complications.