Cancel Octopus Energy | Postclic
Cancel Octopus Energy
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United Kingdom

Cancellation service N°1 in United Kingdom

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Cancel Octopus Energy | Postclic
Octopus Energy
164-182 Oxford Street
W1D 1NN London United Kingdom
heretohelp@octopusenergy.com






Contract number:

To the attention of:
Cancellation Department – Octopus Energy
164-182 Oxford Street
W1D 1NN London

Subject: Contract Cancellation – Certified Email Notification

Dear Sir or Madam,

I hereby notify you of my decision to terminate contract number relating to the Octopus Energy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.

I kindly request that you take all necessary measures to:

– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.

This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.

In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:

– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.

I retain a complete copy of this notification as well as proof of sending.

Yours sincerely,


16/01/2026

to keep966649193710
Recipient
Octopus Energy
164-182 Oxford Street
W1D 1NN London , United Kingdom
heretohelp@octopusenergy.com
REF/2025GRHS4
About Octopus Energy

Ending your Octopus Energy membership made easy

About Octopus Energy

Octopus Energy is one of the UK's fastest-growing energy suppliers, founded in 2015 and now serving over six million customers across the country. What started as a challenger brand has become a major player in the British energy market, known for its technology-driven approach and customer-first philosophy.

The company supplies both gas and electricity to homes and businesses throughout England, Scotland, and Wales. Unlike traditional energy suppliers, Octopus Energy built its business around proprietary technology called Kraken, which handles everything from billing to customer service. This tech-focused approach has earned them numerous awards, including Which? Recommended Provider status for several consecutive years.

Most importantly, Octopus Energy operates as a licensed energy supplier regulated by Ofgem, which means they must follow strict rules about how they treat customers, including clear procedures for switching suppliers or cancelling your account. Keep in mind that \

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FAQ

Octopus Energy stands out from traditional energy suppliers due to its technology-driven approach, primarily through its proprietary platform called Kraken. This innovative technology streamlines processes such as billing and customer service, allowing for a more efficient and user-friendly experience. Additionally, Octopus Energy is known for its customer-first philosophy, which has earned it multiple awards, including the Which? Recommended Provider status for several consecutive years.

Octopus Energy's pricing is designed to be transparent and competitive, reflecting the actual costs of energy in the market. They offer various tariffs, including fixed and variable plans, allowing customers to choose the option that best suits their needs. The company is committed to providing clear information about pricing, ensuring customers understand their bills and any potential changes in costs.

To cancel your Octopus Energy account, you must send a cancellation request via registered postal mail. Ensure that your letter includes your account details and any relevant information to process your cancellation efficiently. This method ensures that your request is documented and received securely.

Yes, switching to Octopus Energy is designed to be a straightforward process. As a licensed energy supplier regulated by Ofgem, Octopus Energy follows strict guidelines to ensure a smooth transition. Customers can initiate the switch by providing their current supplier details, and Octopus Energy will handle the rest, including notifying your previous supplier and managing the transfer of services.

Octopus Energy serves a diverse range of customers, including residential homes and businesses across England, Scotland, and Wales. Their technology-driven services are tailored to meet the needs of various customer segments, ensuring that both individual households and commercial entities can benefit from their efficient energy solutions.