Food Delivery

You're fed up with late orders, unwanted subscriptions or meals that don't match the menu - and you have the right to stop payments and get results. Cancelling a food delivery service isn't just about clicking a button; it's about using the correct legal wording, keeping evidence and asserting your consumer rights. Postclic gives you the tools to do that, quickly and securely.

Common reasons for cancellation

Poor quality, wrong or missing items

• Meal boxes from HelloFresh or Prep Kitchen that arrive spoiled, damaged or with missing ingredients.
• Delivered items that differ from what was advertised or are unsafe to eat.

Late, missing or incorrect deliveries

• Orders via Uber Eats or Deliveroo that never arrive or arrive far outside the promised delivery window.
• Repeated delivery failures or drivers leaving food in unsafe locations.

Unwanted subscriptions and auto-renewal

• Subscription rollovers or automatic charges you didn’t expect from meal services or Snackverse-style snack boxes.
• Difficulty finding a clear cancellation button or being forced into long notice periods.

Your UK consumer rights

Know the law so you can act with confidence. The Consumer Rights Act 2015 requires goods and services to be of satisfactory quality, fit for purpose and as described. If a delivered meal is faulty or not as described you are entitled to a remedy - repair, replacement or refund, depending on the situation.

Be aware: the Consumer Contracts Regulations 2013 give a 14-day cooling-off period for many distance contracts, but that protection usually excludes perishable goods. That means many food deliveries won’t have a blanket right to cancel simply because you changed your mind. For subscriptions and recurring services, check for unfair contract terms and your right to clear cancellation notices. If refusals are unjustified, Trading Standards and the small claims route remain options.

How Postclic helps

Postclic provides 39 tailored cancellation letters specifically for food delivery issues. Our templates are written to reference the right legal points for services like HelloFresh, Uber Eats, Deliveroo, Snackverse and Prep Kitchen. Each letter is sent with tracked delivery and proof of sending, giving you documented evidence if you need to escalate.

• Professionally worded letters that cite relevant consumer law.
• Tracked delivery and proof so you can prove the company received your cancellation.
• Clear guidance on next steps, including refunds, chargebacks and complaints to Trading Standards.
• Highly rated - 4.6/5 - so you know the service works for real people.

Take control: use the right letter, secure tracked proof and stop the charges you don’t owe.