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Cancel FOODIE HUB CO
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Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Foodie Hub Co service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Stopping Foodie Hub Co: What you need to know
About Foodie Hub Co
Foodie Hub Co is a UK-based food subscription service that delivers curated meal kits and specialty food boxes directly to your door. The company has built a reputation for sourcing ingredients from local British suppliers and offering recipes that cater to various dietary preferences. Having processed hundreds of food subscription cancellations over the years, I can tell you that Foodie Hub Co sits in the middle tier of UK meal kit services—not as large as HelloFresh or Gousto, but with a dedicated customer base who appreciate their focus on British produce.
The service operates on a weekly or fortnightly delivery schedule, allowing subscribers to choose from different meal plans based on household size and dietary requirements. Most importantly, understanding what you've signed up for is crucial before you attempt to cancel, as the terms vary significantly depending on which plan you selected and when you joined.
From my experience handling subscription terminations, Foodie Hub Co customers typically fall into two categories: those who loved the concept but found the commitment too rigid, and those who discovered the service didn't quite match their cooking habits or budget expectations. Keep in mind that knowing your exact subscription details before starting the cancellation process will save you considerable hassle down the line.
Plans, features and pricing
Foodie Hub Co structures its offerings around flexibility and choice, though I've seen many subscribers get caught out by not fully understanding the commitment levels. Let me break down what you're actually paying for, because this directly impacts your cancellation timeline.
Current subscription options
The company offers several distinct plans, each with different pricing structures and minimum commitment periods. First, there's the Classic Box, which delivers two to four meals per week for two or four people. Next, you'll find the Veggie Delight option, specifically designed for vegetarian households. Additionally, they offer the Family Feast plan for larger households requiring five to six portions per meal.
| Plan Type | Meals Per Week | Price Range | Minimum Term |
|---|---|---|---|
| Classic Box | 2-4 meals | £35-£65 | 4 weeks |
| Veggie Delight | 2-4 meals | £32-£60 | 4 weeks |
| Family Feast | 3-5 meals | £55-£85 | 8 weeks |
| Premium Selection | 2-3 meals | £45-£75 | No minimum |
Here's something critical that catches people out: the pricing shown on their website often reflects promotional rates for new customers. After your initial discount period ends—usually after the first four deliveries—you'll revert to standard pricing, which can be 20-30% higher. I've processed countless cancellations from subscribers who didn't realise this increase was coming.
Additional features and add-ons
Beyond the core meal boxes, Foodie Hub Co offers various extras that can complicate your cancellation. These include wine pairings, breakfast boxes, and specialty ingredient bundles. Most importantly, these add-ons often have separate billing cycles and cancellation requirements. If you've added any extras to your subscription, you'll need to address each component separately in your cancellation letter.
Terms of service and cancellation policy
Right, let's get into the nitty-gritty of what you've actually agreed to. This is where I see most people stumble, so pay close attention. Foodie Hub Co's terms of service contain several clauses that directly affect how and when you can cancel.
Legal requirements in the UK
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period if you've just signed up. This means you can cancel within 14 days of your first order without providing any reason. However, keep in mind that if you've already received and used your first delivery, the company may deduct a reasonable amount for the goods supplied.
Additionally, the Consumer Rights Act 2015 protects you if the service isn't as described or if the food quality is consistently poor. I've successfully helped subscribers use these provisions to cancel even during minimum term periods, though you'll need documented evidence of problems.
Notice periods and billing cycles
Here's where it gets specific to Foodie Hub Co. The standard notice period is five working days before your next scheduled delivery. This is actually shorter than many competitors, but here's the catch—they calculate working days excluding weekends and bank holidays. I've seen numerous subscribers miss their cutoff because they counted calendar days instead.
First, identify your delivery day. Next, count backwards five working days. That's your absolute deadline for your cancellation letter to arrive at their offices. Most importantly, this is why I always recommend Recorded Delivery—you need proof of when they received your letter.
Minimum term obligations
If you're still within your minimum commitment period, Foodie Hub Co's terms state you may be liable for the remaining subscription value. In practice, I've found they're somewhat flexible if you have genuine reasons for cancelling, but don't count on this. The terms give them the right to charge you for unfulfilled weeks, typically at the full non-promotional rate.
| Cancellation Timing | Potential Charges | Refund Eligibility |
|---|---|---|
| Within 14-day cooling-off | None (or partial for used goods) | Full or partial refund |
| After minimum term | None | No refund for future boxes |
| During minimum term | Up to 50% of remaining value | None |
| For service failure | None | Possible for undelivered boxes |
Cancelling by post - the complete guide
Now we're getting to the practical stuff. After handling thousands of subscription cancellations, I can tell you that postal cancellation is your most reliable option for Foodie Hub Co. Let me explain why, then walk you through exactly how to do it properly.
Why postal cancellation is most reliable
First, postal cancellation creates an undeniable paper trail. Unlike phone calls where you're relying on the customer service representative to process your request correctly, or online systems that can mysteriously "not register" your cancellation, a letter sent via Recorded Delivery provides legal proof of your cancellation request and when the company received it.
Additionally, I've seen too many cases where subscribers thought they'd cancelled online, only to be charged for another month because the system didn't update properly or they missed a confirmation step. With postal cancellation, you have a physical record that stands up in disputes with banks and credit card companies.
Most importantly, UK contract law recognises written cancellation as the gold standard. If Foodie Hub Co tries to charge you after receiving your properly formatted cancellation letter, you have solid grounds for a chargeback or complaint to Trading Standards.
Preparing your cancellation letter
Before you write anything, gather these essential details: your full name as it appears on the account, your complete delivery address, your subscription account number or customer reference, your email address associated with the account, and the date you want the cancellation to take effect. Keep in mind that missing any of these details can delay processing or give the company grounds to claim they couldn't identify your account.
Your letter needs to be clear and unambiguous. State explicitly that you are cancelling your subscription, include all your account details, specify your desired cancellation date (ensuring you meet the notice period requirements), and request written confirmation of cancellation. Additionally, mention that you're sending the letter via Recorded Delivery and note the tracking number in your records.
The postal process step by step
Right, here's exactly what you need to do. First, write or type your letter on clean paper with all the details I mentioned above. Next, print two copies—one to send and one for your records. Then, note the date and time you're posting it on both copies.
Head to your local Post Office and send the letter via Recorded Delivery. This costs around £3.50 and is absolutely worth it. The staff will give you a receipt with a tracking reference—keep this safe. You can track your letter online using the Royal Mail tracking service to confirm when Foodie Hub Co receives it.
Here's a pro tip: photograph your letter before sealing the envelope. This gives you additional evidence of exactly what you sent if there's any dispute later. I've had cases where companies claimed letters didn't contain certain information, and having photographic evidence resolved the issue immediately.
Where to send your cancellation letter
This is critical—you must send your cancellation to the correct address. Based on current information, Foodie Hub Co's cancellation correspondence should be sent to:
- Foodie Hub Co
- Customer Services Department
- Unit 7 Riverside Business Park
- Colchester
- Essex
- CO2 8HH
Double-check this address on your latest invoice or delivery note, as companies occasionally change their administrative addresses. Sending to an old address can invalidate your notice period, so verification is essential.
Using services like Postclic
If you're short on time or want additional security, services like Postclic can handle the entire postal process for you. They format your letter professionally, print it, and send it via tracked delivery, all digitally. You upload your details online, and they handle the physical mailing.
The main benefits are time-saving—you don't need to visit the Post Office—and digital proof that's easily accessible if you need it for disputes. Additionally, Postclic maintains records of exactly what was sent and when, which can be invaluable if issues arise months later. The service typically costs slightly more than doing it yourself, but many people find the convenience and extra security worth it, especially for subscriptions with tricky cancellation terms.
Timeline and what to expect
Once Royal Mail delivers your letter, Foodie Hub Co should process it within three to five working days. However, keep in mind that processing doesn't always mean you'll receive confirmation immediately. In my experience, about 60% of companies send confirmation within a week, while others never confirm unless you chase them.
Set a reminder for seven days after confirmed delivery. If you haven't received cancellation confirmation by then, send a follow-up letter or email referencing your original letter and its Recorded Delivery tracking number. Most importantly, monitor your bank statements to ensure no further payments are taken after your intended cancellation date.
Tips from former members
Having spoken with hundreds of former Foodie Hub Co subscribers, I've gathered insights that can make your cancellation smoother and help you avoid common pitfalls.
Common reasons people cancel
Understanding why others cancel can help you articulate your own reasons if needed. The most frequent reason I hear is cost—once promotional pricing ends, the service becomes significantly more expensive than many subscribers budgeted for. Next, there's the time commitment; people underestimate how much time these meal kits actually require for preparation.
Additionally, many subscribers find the lack of flexibility frustrating. If you're away for a week or your plans change, managing pauses and skips can be cumbersome. Some people also discover they prefer choosing their own ingredients rather than having them selected for them, while others find the portion sizes don't match their household's actual consumption.
Mistakes to avoid during cancellation
First and foremost, don't assume that stopping payments will cancel your subscription. This leads to debt collection issues and damages your credit rating. I've seen this happen more times than I can count, and it's completely avoidable.
Next, don't cancel too close to your delivery day without accounting for the five working days notice period. If your letter arrives on day four, you'll still receive—and be charged for—the next box. Additionally, don't forget to cancel any add-ons separately if they're on different billing cycles.
Another common mistake is not keeping your Recorded Delivery receipt and tracking information. You might think you won't need it, but if charges continue, this documentation is essential for disputes. Most importantly, don't accept verbal confirmation of cancellation if you happen to speak with customer service—always insist on written confirmation.
What to do if charges continue
If Foodie Hub Co charges you after your cancellation should have taken effect, act immediately. First, contact them in writing (email is fine for this follow-up) with your original cancellation details and Recorded Delivery tracking information. Give them five working days to respond and process a refund.
If they don't respond or refuse to refund, contact your bank or credit card provider to initiate a chargeback. Provide them with copies of your cancellation letter, Recorded Delivery receipt, and any correspondence. Banks typically side with customers who have clear documentation.
Additionally, you can file a complaint with Trading Standards if the company continues to charge you despite proper cancellation. The Citizens Advice consumer helpline can guide you through this process. Keep in mind that companies take Trading Standards complaints seriously, as they can affect their ability to trade.
Managing the transition period
Here's something people often overlook—plan what you'll do for meals after cancellation. If you've been relying on Foodie Hub Co for several meals per week, you'll need an alternative ready. Stock your cupboards before your final delivery arrives so you're not caught short.
Consider whether you want to pause rather than cancel if your main issue is temporary. Foodie Hub Co allows pauses of up to six weeks, which might suit you better if you're going on holiday or dealing with a busy work period. However, if you're pausing because of cost or dissatisfaction, cancelling is usually the better choice—pausing often just delays the inevitable.
Final insider advice
After years of processing these cancellations, here's my best advice: be decisive. Once you've decided to cancel, do it immediately. Don't wait for the "perfect time" or tell yourself you'll do it next week. Every delay costs you money.
Keep every piece of documentation related to your cancellation for at least six months. Even if everything seems resolved, having these records readily available protects you if issues resurface. Additionally, check your bank statements for at least three months after cancellation to catch any erroneous charges quickly.
Most importantly, don't feel guilty about cancelling. Subscription services work for some people and not others, and there's no shame in recognising that Foodie Hub Co isn't right for you. The company processes cancellations regularly—you're not causing anyone particular hardship by ending your subscription properly and professionally.