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Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio PlayStation Network.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para :
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables ;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.
Stopping PlayStation Network: What you need to know
About PlayStation Network
PlayStation Network (PSN) represents Sony Interactive Entertainment's comprehensive digital service platform, providing UK subscribers with access to online gaming capabilities, digital content distribution, and multimedia entertainment services. In accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers possess specific statutory rights when entering into and terminating subscription agreements with digital service providers such as PlayStation Network.
The contractual relationship established between subscribers and Sony Interactive Entertainment Network Europe Limited constitutes a continuing services agreement, whereby the service provider undertakes to deliver ongoing digital services in exchange for periodic subscription payments. Furthermore, this arrangement falls within the scope of distance selling regulations, as the contract is concluded without the simultaneous physical presence of both parties, thereby triggering specific consumer protection provisions under UK law.
PlayStation Network operates under the jurisdiction of Sony Interactive Entertainment Network Europe Limited, with its registered office located at 10 Great Marlborough Street, London. Consequently, all contractual obligations, terms of service, and cancellation procedures must comply with UK consumer protection legislation and European Union consumer rights directives as they were incorporated into UK law prior to Brexit and subsequently retained.
The service encompasses various subscription tiers, each governed by distinct contractual terms and conditions. Nevertheless, regardless of the specific subscription level, all members retain fundamental cancellation rights under UK consumer law, subject to the proper observance of contractual notice periods and procedural requirements as stipulated in the terms of service.
Membership options and contractual obligations
PlayStation Plus subscription tiers
Sony Interactive Entertainment offers three distinct PlayStation Plus membership tiers, each establishing different contractual obligations and service entitlements. The subscription structure was substantially revised in June 2022, creating a tiered framework that replaced the previous PlayStation Now service and integrated it within the PlayStation Plus offering.
| Subscription Tier | Monthly Cost | Annual Cost | Primary Entitlements |
|---|---|---|---|
| PlayStation Plus Essential | £6.99 | £49.99 | Online multiplayer, monthly games, exclusive discounts |
| PlayStation Plus Extra | £10.99 | £83.99 | Essential benefits plus game catalogue of 400+ titles |
| PlayStation Plus Premium | £13.49 | £99.99 | Extra benefits plus classics catalogue and game trials |
Each subscription tier constitutes a separate contractual arrangement with distinct terms and conditions. In accordance with the subscription agreement, members commit to paying the specified subscription fee for the selected billing period, whether monthly, quarterly, or annually. Furthermore, the contractual terms stipulate automatic renewal provisions, whereby the subscription continues indefinitely unless the subscriber provides notice of cancellation in accordance with the prescribed procedures.
Contractual terms and automatic renewal provisions
The PlayStation Network subscription agreement incorporates automatic renewal clauses, which constitute a standard feature of continuing services contracts. Consequently, subscribers must understand that their contractual obligation continues beyond the initial subscription period unless they actively terminate the agreement through proper cancellation procedures. This automatic renewal mechanism operates in accordance with the Consumer Contracts Regulations, provided that Sony Interactive Entertainment has fulfilled its obligation to provide clear and transparent information regarding the renewal terms at the point of contract formation.
Nevertheless, UK consumer law requires service providers to send renewal reminders to subscribers, particularly for annual subscriptions. The Enterprise Act 2002 (Part 8 Domestic Infringements) Order 2015 specifically addresses automatic renewal practices, mandating that companies provide adequate notice before charging renewal fees. Furthermore, subscribers retain the right to cancel at any point during the subscription period, although refund entitlements may be limited depending on the circumstances and timing of the cancellation request.
Understanding your cancellation rights under UK law
Statutory cancellation rights and cooling-off periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers possess a statutory right to cancel distance contracts within 14 days of contract formation, commonly referred to as the \