Ending your PS Now membership made easy

About PS Now

PS Now, or PlayStation Now, was Sony Interactive Entertainment's cloud gaming subscription service that allowed UK gamers to stream and download hundreds of PlayStation games to their console or PC. The service provided access to a vast library of titles spanning PS2, PS3, and PS4 generations, offering exceptional value for players who wanted to explore Sony's gaming catalogue without purchasing individual titles.

However, it's important to note that PS Now ceased to exist as a standalone service in June 2022. Sony merged PS Now with PlayStation Plus to create a new three-tier subscription structure. This means that if you're looking to cancel what was formerly known as PS Now, you're actually dealing with one of the new PlayStation Plus tiers - specifically PlayStation Plus Extra or PlayStation Plus Premium, which incorporated the game catalogue and streaming features that PS Now previously offered.

This transition has caused some confusion among UK subscribers, particularly those who were long-term PS Now members. Many consumers still refer to their subscription as "PS Now" even though they're technically subscribed to the newer PlayStation Plus service. Therefore, understanding your actual subscription type is the first step in the cancellation process.

The service operated throughout the UK and provided streaming capabilities that allowed players to access games without downloading them, though download options were also available for certain titles. As a result of the merger, existing PS Now subscribers were automatically transitioned to the equivalent PlayStation Plus tier, maintaining their subscription benefits whilst gaining access to additional features.

Why subscribers choose to cancel

Understanding why UK consumers decide to cancel their gaming subscriptions helps contextualise the cancellation process. Common reasons include financial pressures, particularly during the cost-of-living crisis affecting many British households. Gaming subscriptions, whilst offering entertainment value, are often viewed as discretionary spending that can be reduced when budgets tighten.

Other subscribers cancel because they've completed the games they wanted to play from the catalogue, or they find they're not using the service frequently enough to justify the monthly cost. Some gamers prefer purchasing individual titles outright rather than maintaining ongoing subscription commitments. Additionally, technical issues such as streaming quality problems or limited game selection in certain genres can prompt cancellations.

Changes in personal circumstances, such as increased work commitments, family responsibilities, or simply shifting entertainment preferences, also lead subscribers to reassess their gaming subscriptions. This means that cancellation is often a practical financial decision rather than dissatisfaction with the service itself.

Subscription plans and pricing

Since PS Now merged with PlayStation Plus in June 2022, the pricing structure changed significantly. Understanding what you're actually paying for is essential before proceeding with cancellation. The new PlayStation Plus operates on a three-tier system, with the upper tiers incorporating what PS Now previously offered.

Former PS Now subscribers were typically migrated to PlayStation Plus Premium, as this tier most closely matches the original service's offerings, including cloud streaming capabilities. This means that if you were paying for PS Now before June 2022, you're likely now paying £13.49 monthly, £39.99 quarterly, or £99.99 annually for PlayStation Plus Premium.

The pricing represents a significant annual commitment, which is why many UK consumers carefully consider whether the service provides sufficient value. For families managing multiple subscriptions across various entertainment platforms, these costs accumulate quickly. Therefore, reviewing your actual usage against the subscription cost is a sensible financial practice.

Payment methods and billing cycles

PlayStation subscriptions typically bill automatically through the payment method registered to your PlayStation Network account. This could be a debit card, credit card, or PayPal account. The billing occurs on the same date each month for monthly subscriptions, or on the anniversary date for quarterly and annual plans.

Understanding your billing cycle is crucial for cancellation timing. As a result of how Sony structures these subscriptions, you maintain access to the service until the end of your current paid period, even after cancellation. This means you won't receive a refund for unused time, making it important to cancel at the right moment to maximise the value you've already paid for.

Cancellation terms and conditions

Under UK consumer protection law, you have clear rights regarding subscription cancellations. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide important protections for British subscribers. These regulations ensure that companies cannot trap you in subscriptions indefinitely or make cancellation unreasonably difficult.

Sony's terms and conditions for PlayStation Plus subscriptions state that you can cancel at any time before the next billing date. However, cancellations must be processed before the automatic renewal occurs. This means that if your subscription renews on the 15th of each month, you need to ensure your cancellation is received and processed before that date to avoid being charged for another period.

Notice periods and refund policies

PlayStation Plus subscriptions, including the tiers that replaced PS Now, do not require a specific notice period for cancellation. You can cancel at any point during your subscription term. However, Sony's policy clearly states that no refunds are provided for the remaining time in your current billing period.

In practice, this means that if you cancel halfway through a monthly subscription, you'll continue to have access until the month ends, but you won't receive a refund for the unused portion. Therefore, strategic timing of your cancellation ensures you receive full value from your payment. The most economical approach is to cancel shortly after a billing cycle begins, allowing you to use the service for the entire paid period whilst preventing future charges.

There is an important exception regarding the 14-day cooling-off period for new subscriptions. Under UK consumer law, if you've just purchased a subscription, you have 14 days from the purchase date to cancel and receive a full refund, provided you haven't started using the service. However, by accessing games or streaming content, you're deemed to have waived this right, as you've begun using the service.

Legal requirements in the UK

UK consumer protection legislation requires companies to make cancellation processes reasonably accessible. Companies cannot legally make cancellation significantly more difficult than the sign-up process. This means that whilst Sony provides online cancellation methods, they must also accept cancellation requests through traditional channels, including postal correspondence.

The Consumer Rights Act 2015 protects your right to cancel ongoing subscription services. Companies must provide clear information about cancellation procedures, and they cannot impose unfair penalties for cancellation. As a result, you have legal backing when requesting cancellation through any reasonable communication method, including post.

Documentation is your strongest protection as a consumer. Keeping records of your cancellation request, including proof of postage and delivery, creates an evidence trail should any disputes arise. This is particularly important if Sony continues charging you after you've submitted a cancellation request, as you'll need to demonstrate that you properly notified them of your intention to cancel.

How to cancel PS Now by post

Cancelling your subscription by post offers several distinct advantages over online methods, particularly for UK consumers who value documentation and certainty. Postal cancellation creates a physical paper trail that proves you've taken action to end your subscription. This can be invaluable if disputes arise about whether cancellation was properly requested or when it was received.

Many consumers prefer postal cancellation because it removes the risk of technical issues with online systems, forgotten passwords, or website errors that might prevent immediate cancellation. Additionally, a formal letter demonstrates clear intent and seriousness, which can be particularly useful if you've experienced difficulties with customer service or previous cancellation attempts.

Preparing your cancellation letter

Your cancellation letter should include specific information that identifies your account and clearly states your intention to cancel. You must include your full name as it appears on the PlayStation Network account, your PlayStation Network ID (the username you use to sign in), and the email address associated with your account. This information ensures Sony can locate your subscription details quickly.

State clearly and unambiguously that you wish to cancel your subscription. Specify which service you're cancelling - in this case, your PlayStation Plus subscription (mentioning that it was formerly PS Now if relevant to your situation). Include the date you're writing the letter and request confirmation of cancellation in writing.

You should also specify that you do not authorise any further payments to be taken from your account after the current billing period ends. This explicit statement reinforces your cancellation request and provides additional protection. Request that Sony confirm the final date of your subscription access and the last payment that will be taken.

Essential information to include

Beyond the basic account details, your letter should include your contact information for correspondence. Provide your full postal address and, if you're comfortable doing so, a telephone number. This allows Sony to contact you if they need clarification, though you're under no obligation to provide a phone number if you prefer written communication only.

Dating your letter is crucial for establishing a timeline. If Sony continues to charge you after receiving your cancellation request, the date on your letter (combined with your proof of postage) demonstrates when you notified them. Therefore, always date your letter with the day you're actually posting it, not a future date.

Consider including your account number or customer reference number if you know it. This information appears on billing emails or account statements and helps Sony's customer service team process your request more efficiently. However, if you don't have this information readily available, your PlayStation Network ID and email address should be sufficient for account identification.

Sending your letter with proof

Royal Mail Signed For or Special Delivery services provide the proof of delivery that's essential for postal cancellations. These services cost between £2.30 and £7.50 depending on the speed and level of tracking you require, but this investment provides peace of mind and legal protection worth far more than the postage cost.

Signed For 1st Class costs approximately £2.30 and provides proof of postage and delivery, with online tracking and delivery typically within one working day. Special Delivery Guaranteed by 1pm costs around £7.50 and guarantees next-day delivery before 1pm with full tracking and compensation if delivery fails. For most cancellation purposes, Signed For 1st Class offers adequate protection at a reasonable price.

Keep your proof of postage receipt in a safe place along with a copy of your cancellation letter. These documents form your evidence that you properly notified Sony of your cancellation. In practice, this documentation protects you if charges continue after your cancellation should have taken effect. You can use this evidence when disputing charges with your bank or card provider if necessary.

The official postal address

Send your cancellation letter to Sony's official UK customer service address. This ensures your correspondence reaches the correct department for processing. The address you need is:

• Sony Interactive Entertainment Europe Ltd
• 10 Great Marlborough Street
• London
• W1F 7LP
• United Kingdom

Write this address clearly on your envelope, ensuring the postcode is correct and legible. Incorrect addressing can delay delivery or result in your letter being returned, which could mean charges continue while your cancellation remains unprocessed. Therefore, double-check the address before posting.

Using Postclic for streamlined cancellation

Whilst you can certainly handle postal cancellation yourself, services like Postclic simplify the process considerably. Postclic specialises in helping UK consumers send cancellation letters with proper tracking and professional formatting. This means you don't need to worry about correct address formatting, choosing the right postage service, or keeping track of proof of delivery.

The service works by allowing you to input your cancellation details online, then Postclic formats, prints, and posts your letter using tracked delivery services. You receive digital proof that your letter was sent and delivered, which you can access anytime from your account. This digital record is particularly useful for consumers who might misplace physical receipts but need evidence of their cancellation request.

Postclic saves time by eliminating trips to the post office and removes uncertainty about whether you've included all necessary information. The service ensures your letter is professionally presented and sent via appropriate tracked methods. For busy individuals or those unfamiliar with formal correspondence, this support can be invaluable. The cost is typically comparable to handling postage yourself when you factor in tracked delivery services, but with added convenience and peace of mind.

Customer reviews and tips

UK consumers who've cancelled their PlayStation Plus subscriptions (including former PS Now subscribers) report varied experiences. Understanding common issues and successful strategies helps you navigate the cancellation process more effectively. Many subscribers emphasise the importance of timing your cancellation correctly to avoid unnecessary charges whilst maintaining access to games you've already paid for.

Common experiences from UK subscribers

Several consumers report that online cancellation through the PlayStation website or console settings works smoothly when everything functions correctly. However, others describe frustrating experiences with website errors, forgotten passwords, or confusing menu navigation that made online cancellation difficult. These technical barriers often prompt subscribers to seek alternative cancellation methods, including postal requests.

Some UK subscribers mention concerns about whether their online cancellation actually processed correctly, as they didn't receive immediate confirmation. This uncertainty leads to anxiety about whether charges will continue, particularly for those who've had previous issues with subscription services continuing after attempted cancellation. Therefore, the paper trail created by postal cancellation provides reassurance that many consumers value.

Former PS Now subscribers specifically mention confusion during the transition to PlayStation Plus, with some uncertain about which tier they were moved to or how pricing changed. This confusion sometimes resulted in subscribers paying more than they realised for several months before noticing. As a result, regularly reviewing your bank statements and understanding exactly what you're subscribed to remains important for financial management.

Practical tips from experienced users

Experienced subscribers recommend checking your subscription status and next billing date before initiating cancellation. This information appears in your PlayStation Network account settings and helps you time your cancellation optimally. Cancel shortly after a billing cycle begins to maximise the value from your payment whilst ensuring no further charges occur.

Many consumers suggest taking screenshots or photos of every step if you're attempting online cancellation, or keeping detailed records if cancelling by post. This documentation proves invaluable if disputes arise. One subscriber noted that their bank was able to reverse charges after they provided proof of a cancellation request that Sony claimed never to have received.

Several UK consumers recommend checking your bank account for several months after cancellation to ensure charges have actually stopped. Subscription services sometimes continue billing due to processing errors or system glitches. If you notice continued charges, contact your bank immediately to dispute them and provide your cancellation documentation as evidence.

Dealing with potential issues

If Sony continues charging you after your cancellation should have taken effect, you have several options. First, contact Sony's customer service again, providing your proof of cancellation and requesting immediate cessation of charges plus a refund for any payments taken after your cancellation date. Keep records of all communications, including dates, times, and the names of representatives you speak with.

Should Sony refuse to stop charges or provide refunds, contact your bank or card provider to dispute the transactions. Under UK banking regulations, you can request a chargeback for services you've cancelled but continue to be charged for. Your proof of cancellation delivery provides the evidence needed to support your chargeback claim. Most UK banks take consumer protection seriously and will investigate disputed subscription charges.

You can also report problematic subscription practices to Citizens Advice or the Competition and Markets Authority if you believe a company is making cancellation unreasonably difficult or continuing to charge after proper cancellation. These organisations monitor consumer rights compliance and can investigate companies that violate UK regulations. Your complaint contributes to broader consumer protection efforts.

Alternative considerations before cancelling

Before finalising your cancellation, consider whether temporarily pausing your subscription might better suit your needs. Unfortunately, PlayStation Plus doesn't offer a formal pause option, which means cancellation is your only choice if you want to stop payments. However, you can cancel and resubscribe later if your circumstances change, though you'll lose any discounted pricing from promotional offers.

Some subscribers find that downgrading to a lower tier provides a middle ground between full cancellation and maintaining an expensive subscription. If you're currently on PlayStation Plus Premium (the tier that replaced PS Now), you might consider downgrading to PlayStation Plus Extra or Essential. This reduces your monthly cost whilst maintaining some subscription benefits. However, downgrading still requires navigating Sony's account management systems.

Evaluate whether you're actually using the service enough to justify the cost. Many UK households maintain multiple entertainment subscriptions that collectively represent significant monthly expenses. Conducting a subscription audit helps identify services you're paying for but rarely using. This financial awareness often reveals opportunities for savings without significantly impacting your entertainment options.

Remember that cancelling your subscription doesn't delete your PlayStation Network account or affect games you've purchased outright. You'll lose access to the game catalogue and streaming features, but any games you've bought separately remain yours. This means cancellation doesn't result in losing your gaming library, only the subscription-based content.

Taking control of your subscriptions is an important aspect of financial management, particularly during economically challenging times. Understanding your rights as a UK consumer empowers you to make decisions that align with your budget and usage patterns. Whether you cancel by post, online, or with assistance from services like Postclic, the key is ensuring your cancellation is properly documented and processed, protecting you from unwanted future charges whilst maximising the value you've already paid for.