Ending your Ubisoft Plus membership made easy

About Ubisoft Plus

Ubisoft Plus is a subscription-based gaming service that provides unlimited access to a vast library of Ubisoft titles. This means you can play popular franchises such as Assassin's Creed, Far Cry, Rainbow Six, and Watch Dogs without purchasing individual games. The service operates on a monthly subscription model, allowing you to download and play games on PC through the Ubisoft Connect platform.

As a UK subscriber, you have specific consumer rights that protect you when deciding to cancel your subscription. Understanding these rights is essential before taking any action. The service automatically renews each month unless you actively cancel it, which means you need to be proactive about ending your subscription if you no longer wish to continue.

Many subscribers choose Ubisoft Plus because it offers excellent value if you regularly play multiple Ubisoft games. However, circumstances change, and you may find that you're not using the service enough to justify the monthly cost. This is perfectly reasonable, and you have the right to cancel at any time without penalty, provided you follow the correct procedures.

The service includes access to premium editions of games, downloadable content, and early access to new releases. However, it's important to understand that once you cancel, you will lose access to all games in the library immediately at the end of your current billing period. Therefore, you should plan your cancellation carefully to ensure you've completed any games you're currently playing.

Subscription plans and pricing

Ubisoft Plus currently offers different subscription tiers to meet varying gaming needs. Understanding which plan you're subscribed to is crucial when cancelling, as it affects your billing cycle and notice requirements.

The Premium plan is the primary subscription available for PC users in the UK. This plan automatically renews on the same date each month, charging your registered payment method. As a result, you need to cancel before your next billing date to avoid being charged for another month.

It's worth noting that Ubisoft does not offer refunds for partial months. This means if you cancel halfway through your billing period, you won't receive money back for the unused portion. However, you will retain access until the end of the period you've already paid for, which is fair and in line with UK consumer expectations.

Understanding your billing cycle

Your billing cycle begins on the date you first subscribed to Ubisoft Plus. For example, if you signed up on the 15th of January, you'll be charged on the 15th of every subsequent month. Therefore, to avoid unwanted charges, you must ensure your cancellation is processed before this date.

Many subscribers don't realise they need to check their original subscription date, which can lead to unexpected charges. You can find this information in your Ubisoft account settings or by reviewing your email confirmations from when you first subscribed.

Free trials and promotional periods

Ubisoft occasionally offers free trial periods for new subscribers. If you're still within a trial period, you should cancel before it ends to avoid being charged. The trial typically converts to a paid subscription automatically, and many people forget to cancel in time. In practice, this is one of the most common reasons people seek to cancel shortly after being charged.

Cancellation terms and conditions

Understanding the legal framework surrounding your cancellation rights is essential. Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when dealing with subscription services.

Your statutory rights in the UK

As a UK consumer, you have the right to cancel any subscription service with reasonable notice. Ubisoft Plus terms state that you can cancel at any time, and your cancellation will take effect at the end of your current billing period. This means you won't lose immediate access, which protects your investment in the service.

The Consumer Contracts Regulations give you a 14-day cooling-off period for digital content subscriptions. However, by accessing and downloading games, you typically waive this right, as you've begun using the service. Therefore, the cooling-off period may not apply if you've already started playing games through the subscription.

Notice periods and timing

Ubisoft Plus does not require a lengthy notice period for cancellation. However, you must cancel before your next billing date to prevent another charge. As a result, it's advisable to cancel at least 3-5 working days before your renewal date to ensure processing time, particularly if you're cancelling by post.

What happens after cancellation

Once your cancellation is processed, you'll continue to have access to Ubisoft Plus until the end of your current paid period. After this date, you will no longer be able to launch or play any games from the subscription library. Your game progress and saves remain stored on your computer, so if you resubscribe later, you can continue where you left off.

Ubisoft will not automatically refund you for any remaining days in your subscription period. This is standard practice for subscription services and is permitted under UK consumer law, provided the terms were clearly stated when you subscribed.

Common reasons for cancellation

Understanding why others cancel can help you make an informed decision. Many subscribers cancel Ubisoft Plus because they've completed the games they wanted to play and don't see value in continuing. Others find they don't have enough time for gaming to justify the monthly cost. Financial reasons are also common, as households review their subscription spending.

Some users cancel because they prefer owning games outright rather than renting access through a subscription. Technical issues, such as problems with the Ubisoft Connect launcher or game performance, also prompt cancellations. Whatever your reason, you have the right to cancel without needing to provide justification.

How to cancel Ubisoft Plus by post

Cancelling by post using Recorded Delivery is the most reliable method for protecting your consumer rights. This approach provides you with documented proof that you've requested cancellation, which is invaluable if any disputes arise about charges or cancellation dates.

Why postal cancellation is recommended

While digital cancellation methods may seem more convenient, postal cancellation offers superior legal protection. When you send a cancellation letter via Recorded Delivery, you receive tracking information and proof of delivery with a signature. This creates an indisputable record that Ubisoft received your cancellation request on a specific date.

In practice, this evidence is crucial if you're later charged incorrectly or if the company claims they never received your cancellation. UK consumer law recognises written correspondence as formal notice, and courts give significant weight to Recorded Delivery proof in disputes.

Online cancellation methods can sometimes fail due to technical issues, website errors, or unclear confirmation processes. You might think you've cancelled, only to discover you're still being charged. Postal cancellation eliminates this uncertainty entirely.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include specific information that identifies your account. Include your full name as it appears on your Ubisoft account, your email address associated with the subscription, and your account username if applicable. State clearly that you wish to cancel your Ubisoft Plus subscription and specify the date you're sending the letter.

Request written confirmation of your cancellation and ask them to confirm the final date of your subscription access. This ensures you have documentation of the entire process. Keep your language polite but firm, and avoid lengthy explanations about why you're cancelling, as these aren't necessary.

Date your letter and sign it by hand if you're sending a printed copy. This adds authenticity and shows you've personally authorised the cancellation. Make a photocopy or scan of the completed letter for your records before posting it.

The correct postal address

Ensuring you send your cancellation to the correct address is critical. Send your Recorded Delivery letter to:

• Ubisoft Limited, Units A-J Austen House, Station View, Guildford, GU1 4AR

Double-check this address before posting to avoid delays. An incorrectly addressed letter could result in your cancellation not being processed in time for your next billing date, leading to unwanted charges.

Using Recorded Delivery

Visit your local Post Office and request Recorded Delivery service. This typically costs around £3-£4 and provides tracking and proof of delivery. The Post Office will give you a receipt with a tracking number, which you should keep safely.

You can track your letter's progress online using the Royal Mail tracking service. Once delivered, you'll be able to see the signature of the person who received it at Ubisoft's office. This signature is your proof of delivery and should be saved or printed for your records.

Allow 2-3 working days for delivery within the UK. Therefore, if your billing date is approaching, send your letter with plenty of time to spare. Ideally, post your cancellation at least 7-10 days before your next billing date to account for postal delivery time and processing time at Ubisoft's end.

Using Postclic for cancellation letters

If you want to streamline the postal cancellation process, Postclic offers a convenient solution. This service allows you to create, send, and track cancellation letters digitally, while they handle the physical posting with tracked delivery.

Postclic formats your letter professionally and sends it via tracked postal service, providing you with digital proof of postage and delivery. This saves you the trip to the Post Office and ensures your letter is correctly formatted and addressed. The service maintains records of your cancellation, which can be invaluable if you need to prove you cancelled on a specific date.

For people with mobility issues, busy schedules, or those who simply want the convenience of handling cancellations digitally while maintaining the legal protection of postal communication, Postclic offers a practical middle ground. The service typically costs less than the time and effort of handling postal cancellation yourself.

Following up on your cancellation

After your letter has been delivered, monitor your email for confirmation from Ubisoft. They should acknowledge your cancellation request within 5-10 working days. If you don't receive confirmation, you have evidence of delivery to support your position.

Check your bank account or payment method around your next billing date to ensure no charge has been taken. If you are charged after sending your cancellation, contact your bank immediately to dispute the transaction. Provide them with your Recorded Delivery tracking information and proof of signature as evidence that you cancelled in time.

Keeping records

Maintain a file with all documentation related to your cancellation. This should include your copy of the cancellation letter, the Recorded Delivery receipt, tracking information showing delivery and signature, any email correspondence with Ubisoft, and screenshots of your account status before and after cancellation.

These records are your protection if any disputes arise. UK consumer law places the burden of proof on the company to show you didn't cancel properly, but having comprehensive documentation makes resolving any issues much faster and easier.

Customer reviews and tips

Learning from other customers' experiences can help you avoid common pitfalls when cancelling Ubisoft Plus. Many subscribers share similar experiences, and understanding these patterns helps you navigate the cancellation process more effectively.

Common experiences with cancellation

Most customers report that Ubisoft processes cancellations correctly when proper procedures are followed. However, some subscribers have experienced delays in receiving confirmation, which causes understandable anxiety about whether the cancellation was successful. This is precisely why postal cancellation with proof of delivery is so valuable—you don't need to rely on receiving confirmation to know your request was delivered.

Some users have reported being charged for an additional month despite believing they cancelled in time. In practice, these situations usually occur when cancellation was attempted too close to the billing date or when online cancellation methods failed without the user realising. Postal cancellation sent well in advance eliminates this risk.

Tips from experienced subscribers

Cancel well before your billing date—don't wait until the last minute. Even though Ubisoft doesn't require lengthy notice, giving yourself a buffer of 7-10 days provides peace of mind and accounts for any processing delays.

Check your subscription start date before cancelling. Many people don't realise when their billing date falls and accidentally cancel too late. You can find this information in your account settings or original confirmation emails.

Download or note any game progress or settings before your subscription ends. While your saves remain on your computer, some cloud-saved data or settings might be tied to your active subscription. As a result, backing up anything important ensures you don't lose progress if you decide to resubscribe later.

Don't assume silence means success. If you cancel online and don't receive confirmation, follow up with postal cancellation to be certain. The small cost of Recorded Delivery is worthwhile compared to being charged for months you didn't want.

What to do if problems arise

If you're charged after cancelling by post with proof of delivery, you have strong grounds to dispute the charge. Contact Ubisoft's customer service immediately, providing your tracking information and proof of signature. In most cases, they will refund the incorrect charge once you provide this evidence.

If Ubisoft refuses to refund an incorrect charge despite your proof of cancellation, you can dispute the transaction with your bank or credit card provider. UK banks take consumer protection seriously, and your Recorded Delivery proof gives you a strong case for a chargeback.

You can also report the issue to Citizens Advice or contact the Consumer Ombudsman if Ubisoft doesn't resolve the matter satisfactorily. These organisations can provide guidance and, if necessary, intervene on your behalf. However, most issues are resolved simply by providing proof of your postal cancellation.

Alternatives to cancellation

Before cancelling permanently, consider whether pausing your subscription might be more suitable. While Ubisoft Plus doesn't offer an official pause feature, you can cancel and resubscribe later without penalty. Your game progress remains saved, so you can pick up where you left off.

Some subscribers cancel during periods when they're busy or not playing games, then resubscribe when new titles release or when they have more gaming time. This approach gives you flexibility while ensuring you're only paying for months you'll actually use the service.

If cost is your concern but you still want access, watch for promotional offers. Ubisoft occasionally offers discounted subscription rates for returning customers. However, don't let potential future discounts prevent you from cancelling if you're not currently using the service—you can always resubscribe later if an attractive offer appears.

Final considerations

Cancelling Ubisoft Plus is your right as a consumer, and the process should be straightforward when you follow the correct procedures. Postal cancellation via Recorded Delivery provides the strongest protection for your consumer rights and gives you indisputable proof that you've fulfilled your obligation to notify the company.

Remember that you'll lose access to all games in the subscription library once your paid period ends. Therefore, ensure you've finished any games you're currently playing or that you're comfortable stepping away from them. You can always resubscribe in the future if you want to return to those titles.

Take action promptly if you've decided to cancel. Procrastinating only increases the risk of being charged for another month you don't want. Send your cancellation letter with adequate time before your billing date, keep all your documentation, and monitor your account to ensure the cancellation is processed correctly.

Your consumer rights exist to protect you, and exercising them through proper cancellation procedures ensures you maintain control over your subscriptions and finances. By following the guidance in this article, you can cancel Ubisoft Plus confidently, knowing you've taken all necessary steps to protect yourself and ensure a clean break from the service.