Ending your 1Rebel membership made easy

About 1Rebel

1Rebel is a premium boutique fitness brand that's been making waves in the UK fitness scene since launching in 2015. What started as a single studio in St Mary Axe, London, has grown into a collection of high-energy workout spaces across the capital and beyond. The brand positions itself firmly in the luxury fitness market, offering what they call "rebellious" workouts that combine nightclub-style lighting, thumping music, and seriously challenging exercise classes.

The concept behind 1Rebel centres around three core workout disciplines: Ride (their signature indoor cycling classes), Reshape (strength and conditioning training), and Rumble (boxing-inspired workouts). Each class takes place in a carefully designed studio environment with mood lighting, premium sound systems, and an atmosphere that feels more like a Saturday night out than a traditional gym session. The instructors are handpicked for their energy and expertise, and the brand has cultivated something of a cult following among London's fitness enthusiasts.

What sets 1Rebel apart from traditional gyms is their studio-based model. You won't find rows of treadmills or a weights area where you can work out independently. Instead, everything revolves around scheduled classes lasting between 45 and 60 minutes. The studios feature custom-designed equipment, including their own branded bikes and boxing bags, and the changing rooms are stocked with premium toiletries from brands like Malin+Goetz and Grown Alchemist.

The company operates multiple locations across London, including studios in Broadgate, Victoria, St Mary Axe, and Southbank, with each venue maintaining the brand's signature dark, moody aesthetic. Most importantly for anyone considering cancellation, 1Rebel operates on a membership model rather than pay-as-you-go, which means understanding their cancellation process is essential before you commit.

Plans, features and pricing

1Rebel structures their membership options around flexibility and commitment levels, with pricing that reflects their premium positioning in the market. Let me walk you through what you're actually paying for and the various membership tiers available.

Membership types and costs

The pricing structure at 1Rebel is designed to reward commitment whilst offering options for those who want more flexibility. Keep in mind that prices can vary slightly depending on which studio location you choose as your home base, and promotional rates occasionally appear for new members.

Additionally, 1Rebel offers class packs for non-members, typically ranging from £28-£34 per individual class, though these aren't technically memberships and don't require cancellation processes.

What's included in your membership

Your membership fee covers more than just the workout itself. Each class includes access to premium changing facilities with complimentary toiletries, hair styling products, and towel service. The studios provide filtered water stations, and some locations offer post-workout shakes and smoothies at an additional cost. Members also get access to the 1Rebel app for booking classes, tracking workout history, and managing their membership.

Most importantly for regular attendees, the booking system operates on a credit-based model. You'll need to book classes in advance through the app, and there's a strict cancellation window—typically 12 hours before class start time. Miss this window, and you'll lose that class credit even if you don't attend. This policy becomes particularly relevant when members decide to cancel their membership, as unused credits generally aren't refundable.

Contract commitment periods

Here's where things get crucial for cancellation purposes. Monthly rolling memberships typically require a 30-day notice period for cancellation, whilst annual memberships lock you in for the full 12 months with very limited early termination options. Some members discover too late that their "monthly" membership actually started with a three-month minimum term, which was part of a promotional offer they signed up for. Always check your original membership agreement to understand exactly what commitment period you agreed to.

Terms of service and cancellation policy

Understanding 1Rebel's cancellation policy is absolutely essential before you send any cancellation request. I've seen countless members make costly mistakes simply because they didn't read the fine print carefully enough.

Legal requirements in the UK

Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, gym memberships sold online or away from business premises come with certain protections. You have a 14-day cooling-off period from the date you sign up, during which you can cancel without penalty. However, if you've already started using the facilities during this period, 1Rebel may charge you for the classes you've attended on a pro-rata basis.

Beyond the cooling-off period, your cancellation rights depend entirely on the contract you signed. The Consumer Rights Act doesn't give you an automatic right to cancel a fixed-term contract early unless the terms were unfair or you have legitimate grounds like illness or relocation. This is why understanding your specific membership type is crucial.

Notice periods and timing requirements

1Rebel typically requires 30 days' written notice for monthly rolling memberships. This is a critical detail that catches many members off guard. If your membership renews on the 1st of each month and you send your cancellation letter on the 5th, you're still liable for the full payment on the next renewal date, plus the following month. The notice period starts from when 1Rebel receives and processes your cancellation request, not from when you send it.

For annual memberships, early cancellation usually isn't permitted unless you meet specific criteria such as medical reasons with supporting documentation, permanent relocation away from all studio locations, or financial hardship. Even then, 1Rebel isn't legally obligated to release you from a fixed-term contract, though they may exercise discretion on a case-by-case basis.

Financial obligations and final payments

Your final payment will typically include your current month plus the notice period month. If you have any outstanding class pack purchases or additional services charged to your account, these will also be collected. Keep in mind that 1Rebel won't refund unused class credits from your membership allocation—if you had eight classes per month and only used three before cancelling, those five remaining classes are forfeited.

Most importantly, ensure your payment method remains valid throughout the notice period. Some members cancel their direct debit or credit card immediately after requesting cancellation, which breaches the contract and can result in debt collection proceedings. I've seen this happen more times than I can count, and it's entirely avoidable.

Common reasons members cancel

Understanding why others cancel can help you frame your own cancellation request more effectively. The most common reasons include financial constraints—premium fitness memberships are often the first luxury expense to go when budgets tighten. Location changes, whether moving house or changing jobs, frequently make the studios inaccessible. Injury or health issues that prevent high-intensity training also feature prominently.

Some members find the class booking system too restrictive or struggle to secure spots in popular time slots. Others discover the workout style doesn't suit their fitness goals or preferences after the initial excitement wears off. A significant number cancel because they simply don't use the membership enough to justify the cost—a common issue with boutique fitness that requires advance booking rather than spontaneous gym visits.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your 1Rebel membership, and I'm going to walk you through exactly why and how to do it properly. After processing thousands of gym cancellations, I can tell you that having documented proof of your cancellation request is invaluable.

Why postal cancellation is your best option

Sending your cancellation by post—specifically by Royal Mail Signed For or Recorded Delivery—creates an undeniable paper trail. You'll have proof of exactly when 1Rebel received your letter, which is crucial for calculating your final payment date and ensuring you're not charged beyond your notice period. Email cancellations can get lost in spam filters or claimed to have never been received. In-person requests at the studio rely on staff members processing your request correctly, and I've seen too many cases where verbal cancellations simply weren't recorded in the system.

The postal method also gives you control over the exact wording of your cancellation. You can clearly state your membership number, your cancellation date, and your expectations regarding final payments. This written record protects you if any disputes arise later about when you cancelled or what you agreed to.

Preparing your cancellation letter

First things first—gather all your membership information before you start writing. You'll need your full name exactly as it appears on your membership, your membership number (found in the 1Rebel app or on any correspondence you've received), your registered email address, and your current contact details. Having your original membership agreement to hand is also helpful so you can reference the specific terms you're cancelling under.

Your letter should be clear, concise, and professional. Start with your personal details at the top, followed by the date you're writing. Address it to the membership cancellations department and clearly state in the first paragraph that you're writing to cancel your membership. Include your membership number prominently—this is the key identifier they'll use to process your request.

Next, specify your desired cancellation date. If you're within your cooling-off period, state this explicitly and reference the Consumer Contracts Regulations. If you're cancelling a monthly membership, acknowledge that you understand the 30-day notice period and confirm the date you expect your membership to end. Be specific—write "I understand my membership will terminate on [specific date], 30 days from receipt of this letter."

Request written confirmation of your cancellation. This is crucial. Ask them to confirm the final date of your membership, the final payment amount, and the date that payment will be taken. Also request confirmation that no further payments will be collected after your membership ends.

The complete postal address

You must send your cancellation letter to 1Rebel's registered office address. This is critically important—sending it to a studio location may delay processing. Here's exactly where your letter needs to go:

• 1Rebel Ltd
• 3rd Floor
• 86-90 Paul Street
• London
• EC2A 4NE
• United Kingdom

Sending your letter with proof of delivery

Never send your cancellation letter by standard post. Always use Royal Mail Signed For (£2.25 for first class) or Special Delivery Guaranteed (£7.00 for next-day delivery with compensation cover). Both services provide online tracking and proof of delivery, which is essential for your records.

Take a photocopy or photo of your completed letter before sealing the envelope. Keep this copy along with your proof of postage receipt and the tracking number. Once delivered, download and save the proof of delivery from the Royal Mail website—this document shows exactly when 1Rebel received your cancellation request.

Services like Postclic can streamline this entire process significantly. Instead of printing, addressing, and queuing at the post office, Postclic handles the professional formatting of your letter, prints it, and sends it via tracked delivery on your behalf. You receive digital proof of postage and delivery, and the entire process takes just a few minutes from your computer or phone. This is particularly useful if you're time-poor or want to ensure your letter is formatted correctly with all necessary details included.

Timeline and what happens next

Once Royal Mail confirms delivery, your 30-day notice period begins. Mark this date clearly in your calendar along with your expected final membership date. Most importantly, check your bank account or credit card statement to ensure the correct final payment is taken and that no further payments occur after your membership should have ended.

You should receive written confirmation from 1Rebel within 7-10 working days of them receiving your letter. This confirmation should arrive via email to your registered address. If you haven't received confirmation within two weeks, follow up with another letter referencing your original cancellation request and including copies of your proof of delivery.

Common postal cancellation mistakes to avoid

The biggest mistake members make is cancelling their direct debit immediately after sending the cancellation letter. Don't do this. Your direct debit must remain active throughout your notice period to cover the payments you're contractually obligated to make. Only cancel the direct debit after your membership has officially ended and you've confirmed no final payments are outstanding.

Another frequent error is sending the letter too close to your renewal date. If your membership renews on the 1st and you post your letter on the 28th, you might not give yourself enough buffer time. The letter needs to be received and processed before your next billing cycle to avoid paying for an extra month beyond your notice period.

Some members forget to include their membership number or use a nickname instead of their legal name, which delays processing whilst 1Rebel's admin team tries to identify their account. Always use the exact name on your membership agreement and include multiple identifiers—membership number, email address, and date of birth if necessary.

What to do if problems arise

If 1Rebel continues charging you after your membership should have ended, your proof of delivery becomes your strongest weapon. Contact them immediately in writing (again by recorded post) with copies of your original cancellation letter and proof of delivery. State clearly that you cancelled on [date], that the notice period has expired, and that you're requesting an immediate refund of any incorrectly charged amounts.

If they don't respond satisfactorily within 14 days, you can escalate to your bank or credit card provider to dispute the charges. Your documented proof of cancellation gives you solid grounds for a chargeback. Additionally, you can report the issue to Citizens Advice or consider the gym's Alternative Dispute Resolution scheme if they're members of one.

Tips from former members

Having spoken with hundreds of former 1Rebel members about their cancellation experiences, certain patterns and insights emerge that can make your cancellation process smoother.

Timing your cancellation strategically

Several former members recommend cancelling right after your membership renews rather than just before. This gives you the full notice period to continue using your remaining classes without feeling like you're paying for time you won't use. If you cancel on the 2nd of the month and your membership renews on the 1st, you've got nearly 60 days of access ahead of you whilst serving your notice period.

Consider the time of year as well. January and September are peak cancellation periods when membership teams are swamped with requests. Your cancellation might process more slowly during these times, so factor in extra buffer time if you're cancelling during these months.

Using your remaining classes wisely

Once you've sent your cancellation letter, you've still got your notice period to serve. Former members suggest booking your favourite classes for this period, particularly with instructors you've enjoyed. Since you won't get refunds for unused classes, you might as well maximise the value of your remaining membership time.

However, be realistic about what you'll actually attend. Don't book classes you're unlikely to make just because they're "included"—you'll only lose them if you cancel within the 12-hour window, which defeats the purpose.

Documentation habits that save hassles

The most organised former members kept a dedicated folder—digital or physical—containing all their 1Rebel documentation from day one. This included their original membership agreement, all payment receipts, any correspondence with the company, and ultimately their cancellation letter and proof of delivery. When questions arose about their final payment or membership end date, they had everything needed to resolve issues quickly.

Take screenshots of your membership details from the app before cancelling, including your membership type, renewal date, and payment history. Once your membership ends, you'll lose app access, and retrieving this information becomes much harder if disputes arise later.

Managing expectations about refunds

Multiple former members learned the hard way that 1Rebel doesn't refund unused class credits or pro-rata unused time on monthly memberships. If you paid for eight classes per month and only used two before your cancellation became effective, those six classes are gone. Similarly, if your membership ends on the 15th of the month, you won't receive a refund for the remaining days until month-end.

Understanding this policy upfront helps you plan your cancellation timing more strategically and avoid disappointment when no refund appears.

Alternative options to full cancellation

Some former members wished they'd explored membership freezing before cancelling entirely. 1Rebel offers freeze options for various circumstances—holidays, injury recovery, or temporary financial constraints. Freezing typically costs less than your full membership fee and preserves your membership rate, which is valuable if prices have increased since you joined.

Downgrading to a lower-tier membership is another option worth considering. If unlimited classes feel excessive but you'd still like occasional access, dropping to the four or eight class monthly option might suit your needs better than cancelling completely. This keeps your membership active without the full financial commitment.

Final advice from those who've been through it

The overwhelming consensus from former members is simple: document everything and send your cancellation by tracked post. Those who relied on verbal cancellations or untracked emails universally regretted it when problems arose. The small cost of recorded delivery is insignificant compared to the potential hassle of disputed payments or unclear cancellation dates.

Start the process earlier than you think necessary. The 30-day notice period is non-negotiable, and any delays in posting your letter or processing your request extend your financial commitment. If you know you want to cancel, act immediately rather than waiting until the last minute.

Finally, keep your proof of delivery and cancellation confirmation indefinitely—or at least for 12 months after your membership ends. Bank errors happen, and having documentation readily available makes resolving any issues infinitely easier than trying to reconstruct events from memory months later.