Ending your Fiit membership made easy

About Fiit

Fiit is a UK-based digital fitness platform that delivers interactive workout classes directly to your home through a smartphone app, tablet, or smart TV. Founded in 2017, the service has established itself as a popular alternative to traditional gym memberships, offering hundreds of on-demand and live fitness classes across various disciplines including HIIT, strength training, yoga, Pilates, and indoor cycling.

The platform distinguishes itself through its integration with heart rate monitors and fitness trackers, allowing users to compete on real-time leaderboards during classes. This gamification element creates a community atmosphere that many subscribers find motivating. Fiit's instructors are professional trainers who deliver structured workout programmes designed to help users achieve specific fitness goals, from weight loss to building strength and improving cardiovascular endurance.

Many people initially sign up to Fiit attracted by its flexibility and lower cost compared to traditional gym memberships. However, circumstances change, and subscribers may decide to cancel for various reasons. Common motivations include finding the workouts too challenging or not challenging enough, preferring in-person gym environments, budget constraints, or simply achieving their fitness goals and wanting to try something different. Whatever your reason for cancelling, understanding your rights as a consumer is essential to ensuring a smooth cancellation process.

Subscription plans and pricing

Fiit operates a tiered subscription model designed to accommodate different user needs and budgets. The platform typically offers both monthly rolling contracts and longer-term commitments with discounted rates. Understanding which plan you hold is crucial because it directly affects your cancellation rights and any notice periods you must observe.

The pricing structure reflects Fiit's position in the competitive home fitness market. Monthly plans offer maximum flexibility, allowing subscribers to cancel with minimal notice, whilst annual subscriptions provide better value for money but come with longer commitment periods. This means that annual subscribers may face restrictions on when they can cancel or may forfeit remaining months if they cancel early.

It is worth noting that Fiit occasionally runs promotional offers for new subscribers, such as free trial periods or discounted first months. These promotional terms often include specific conditions about cancellation during or immediately after the trial period. Therefore, reviewing your original sign-up confirmation email is advisable to understand exactly what terms apply to your subscription.

Understanding your payment obligations

When you subscribe to Fiit, you enter into a legally binding contract. Monthly subscribers typically have their payment card charged automatically on the same date each month, whilst annual subscribers pay a lump sum upfront. This automatic renewal system is convenient but requires active cancellation if you wish to stop payments. Simply deleting the app from your device does not cancel your subscription, and payments will continue until you formally terminate the contract.

For annual plan holders, the cancellation process can be more complex. Many annual contracts auto-renew at the end of the 12-month period unless you cancel before the renewal date. Missing this window means committing to another full year. As a result, keeping track of your renewal date is essential for protecting your consumer rights and avoiding unwanted charges.

Cancellation terms and conditions

Understanding Fiit's cancellation terms is fundamental to exercising your consumer rights effectively. The company's terms and conditions outline specific procedures and notice periods that subscribers must follow. However, these contractual terms must also comply with UK consumer protection legislation, which provides important safeguards for subscribers.

Notice periods and timing requirements

For monthly rolling subscriptions, Fiit typically requires cancellation notice before your next billing date to avoid being charged for the following month. In practice, this means you should submit your cancellation request at least several days before your monthly renewal date to ensure processing time. The exact notice period should be specified in your terms and conditions, but standard practice in the UK fitness industry is between 24 hours and 7 days before the renewal date.

Annual subscription holders face different considerations. If you are within your initial 12-month commitment period, you may not be entitled to a refund for unused months unless the company agrees to this on goodwill grounds or you have grounds under the Consumer Rights Act 2015. However, you absolutely have the right to cancel before your annual subscription auto-renews for another year. The key is timing your cancellation correctly.

Your legal rights under UK consumer law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide important protections for UK consumers. If you signed up for Fiit online or through their app, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund. This right applies from the date you enter into the contract, not from when you first use the service.

Beyond the cooling-off period, your cancellation rights depend on your contract type. Monthly subscriptions are generally easier to cancel because they are rolling contracts without fixed terms. Annual subscriptions are fixed-term contracts, which means the provider is entitled to hold you to the full term unless there are exceptional circumstances such as the service not being as described or the company breaching contract terms.

Why postal cancellation protects your interests

Whilst many companies encourage online cancellation through apps or websites, sending your cancellation request by post using Recorded Delivery provides several important advantages. This method creates an indisputable paper trail proving exactly when you submitted your cancellation request. In practice, this evidence becomes invaluable if disputes arise about whether you cancelled in time or if the company claims they never received your request.

Postal cancellation is particularly important for fitness subscriptions because billing disputes are common in this industry. If Fiit continues charging you after you believe you have cancelled, your proof of posting and delivery becomes your strongest evidence. Online cancellation methods can fail due to technical glitches, unclear confirmation messages, or accounts being locked, leaving you without proof that you took the required action.

Furthermore, a formal letter demonstrates that you are serious about cancellation and understand your consumer rights. Companies are more likely to process postal cancellations promptly and correctly because they recognise that the customer has created a formal record. This approach also ensures you have documented evidence for your bank or credit card company if you need to dispute charges or request a chargeback.

How to cancel Fiit by post

Cancelling your Fiit subscription by post requires following a systematic approach to ensure your request is valid, timely, and properly documented. This method provides you with the strongest protection under UK consumer law and creates evidence that can be used if any disputes arise.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and express your unambiguous intention to cancel. Include your full name exactly as it appears on your Fiit account, the email address associated with your subscription, and any account number or reference number you have. State clearly that you wish to cancel your subscription and specify the date from which you want the cancellation to take effect.

It is advisable to reference your consumer rights in your letter. If you are within the 14-day cooling-off period, explicitly state that you are exercising your right to cancel under the Consumer Contracts Regulations 2013. If you are cancelling outside this period, simply state that you are terminating the contract in accordance with the terms and conditions. Request written confirmation of your cancellation and the final date of your subscription.

Keep your tone professional and factual. You do not need to provide reasons for cancelling, although some subscribers choose to do so. What matters most is clarity about your intention to cancel and the inclusion of all identifying information. Date your letter and keep a copy for your records before sending.

Sending your letter using Recorded Delivery

Royal Mail Recorded Delivery is the recommended postal method for cancellation letters because it provides proof of posting and tracking information showing when your letter was delivered. This service costs a few pounds but provides invaluable protection worth far more than the fee. When you send your letter via Recorded Delivery, you receive a receipt with a unique tracking number that you should keep safely.

Send your cancellation letter to Fiit's registered office address. Based on current company information, the postal address for Fiit is:

• Fiit Limited
• 86-90 Paul Street
• London
• EC2A 4NE
• United Kingdom

Before posting, verify this address is still current by checking Fiit's website or Companies House records, as businesses occasionally relocate. Address your envelope clearly and ensure you have affixed the correct postage for Recorded Delivery service. Post your letter well in advance of your next billing date to allow for postal transit time and processing.

Using Postclic for streamlined postal cancellation

For subscribers who want the security of postal cancellation without the inconvenience of printing, posting, and tracking letters manually, services like Postclic offer a practical solution. Postclic specialises in sending cancellation letters on your behalf using tracked postal services, providing you with digital proof of delivery whilst handling the physical posting process.

This approach combines the legal protection of postal cancellation with modern convenience. You provide your cancellation details through Postclic's platform, and they professionally format your letter, print it, and send it via tracked delivery to Fiit's registered address. You receive confirmation and tracking information digitally, creating a comprehensive audit trail of your cancellation request. This method is particularly useful for people with busy schedules, those without easy access to printing facilities, or anyone who wants the reassurance of professional handling.

Following up on your cancellation request

After sending your cancellation letter, monitor your tracking information to confirm delivery. Once delivered, Fiit should process your cancellation within a reasonable timeframe, typically within a few working days. However, you should follow up if you do not receive written confirmation within 7-10 working days of delivery.

Check your email inbox and spam folder for confirmation from Fiit. If confirmation does not arrive, contact Fiit referencing your Recorded Delivery tracking number and the date of delivery. Keep records of all correspondence. If your next billing date approaches and you have not received confirmation, contact your bank or card provider to inform them that you have cancelled the subscription and may need to dispute any further charges.

Handling continued charges after cancellation

If Fiit charges your payment card after you have submitted a valid cancellation request, you have several options. First, contact Fiit directly with your proof of delivery and request an immediate refund. If they do not respond satisfactorily, you can dispute the charge with your bank or credit card company. Your Recorded Delivery receipt and copy of your cancellation letter provide the evidence needed to support your dispute.

Under UK payment regulations, you have the right to request a chargeback for unauthorised transactions. A charge taken after you have validly cancelled your subscription may qualify as unauthorised. Your bank will investigate and may reverse the charge whilst they examine the evidence. This protection is another reason why postal cancellation with proof of delivery is so valuable for consumers.

Customer reviews and tips

Understanding other customers' experiences with cancelling Fiit subscriptions provides valuable insights into what to expect and how to navigate potential challenges. Whilst many subscribers report straightforward cancellation experiences, others have encountered difficulties that highlight the importance of following proper procedures.

Common customer experiences

Many Fiit users report positive experiences with the platform itself, praising the variety of workouts and quality of instruction. However, when it comes to cancellation, experiences vary considerably. Some subscribers find the process straightforward, particularly those on monthly plans who cancel through the app with clear confirmation messages. These users typically receive prompt confirmation and see their subscription end as expected.

Other customers report frustrations with cancellation processes, particularly regarding unclear instructions within the app or website. Some subscribers have complained about continuing charges after they believed they had cancelled, leading to disputes and the need for bank intervention. These experiences underscore why having documented proof of cancellation is so important. Annual plan holders sometimes express disappointment about not receiving pro-rata refunds when cancelling mid-term, though this typically aligns with the terms they agreed to when subscribing.

Practical tips from experienced subscribers

Based on collective customer experiences, several practical tips emerge for anyone planning to cancel their Fiit subscription. First and foremost, check your billing date immediately and work backwards from there to ensure your cancellation request arrives with plenty of time to spare. Do not wait until the last minute, as postal delays or processing times could result in one additional unwanted charge.

Screenshot or save copies of all relevant information from your Fiit account before cancelling, including your subscription details, billing history, and any terms and conditions displayed. This information may become inaccessible after cancellation, but you might need it if disputes arise. Similarly, keep all email confirmations related to your subscription, including your original sign-up confirmation which contains the terms you agreed to.

If you are cancelling an annual subscription before it auto-renews, set a reminder for yourself at least one month before the renewal date. This buffer period gives you ample time to send your cancellation letter, confirm delivery, and follow up if needed. Missing your renewal date by even one day could commit you to another full year of charges.

Red flags and when to seek additional help

Certain situations warrant extra vigilance or professional advice. If Fiit continues charging you after you have proof of delivering a cancellation letter, and they refuse to refund the charges or provide satisfactory explanation, consider escalating your complaint. You can report the issue to your local Trading Standards office or seek guidance from Citizens Advice, which offers free consumer rights support.

For disputes involving significant amounts of money or where the company is unresponsive to your evidence, you may wish to use the Alternative Dispute Resolution scheme or consider small claims court for larger sums. However, most cancellation issues can be resolved by having proper documentation and following the correct procedures from the outset, which is why postal cancellation with proof of delivery is so valuable.

Alternatives to consider before cancelling

Before finalising your decision to cancel, consider whether alternatives might better suit your needs. If cost is your concern, check whether Fiit offers different subscription tiers or whether pausing your subscription temporarily is possible. Some fitness platforms allow subscription freezes for a month or two, which might be preferable if you are going through a busy period or have temporary budget constraints.

If you are dissatisfied with the content or difficulty level, explore whether you have fully utilised the range of classes available. Fiit offers various workout types and difficulty levels, and you might find content more suited to your needs by exploring different categories. However, if you have genuinely decided that Fiit is not right for you, proceeding with cancellation whilst protecting your consumer rights through proper documentation is the sensible approach.

Remember that cancelling a subscription is your legal right, and you should never feel pressured to continue a service that no longer meets your needs. By following the postal cancellation method outlined in this guide, you protect yourself with clear evidence whilst exercising your consumer rights confidently. Whether you choose to handle the process yourself or use a service like Postclic to streamline the procedure, the key is ensuring your cancellation request is documented, delivered, and processed correctly according to your contract terms and UK consumer law.