Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – NRG Gym
9-11 Gunnery Terrace, Cornwallis Road, Royal Arsenal
SE18 6SW London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the NRG Gym service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Ending your NRG Gym membership made easy
About NRG Gym
NRG Gym operates as a fitness facility located within the Royal Arsenal development in Woolwich, London, providing members with access to gymnasium equipment, group exercise classes, and various wellness amenities. The establishment is situated at the following registered address:
- 9-11 Gunnery Terrace, Cornwallis Road, Royal Arsenal, London, SE18 6SW
In accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, NRG Gym operates under specific contractual obligations that govern the relationship between the service provider and its members. These legislative frameworks establish fundamental rights for consumers entering into subscription-based service agreements, particularly those involving recurring payment structures and fixed-term commitments.
The facility's operational model follows the standard gymnasium membership structure prevalent throughout the United Kingdom, wherein members enter into contractual arrangements that typically involve monthly direct debit payments in exchange for continued access to the premises and associated services. Furthermore, such agreements are subject to statutory cooling-off periods and cancellation provisions that protect consumer interests whilst balancing the commercial requirements of the service provider.
As with all membership-based fitness establishments operating within England and Wales, NRG Gym must comply with applicable consumer protection legislation, which mandates transparency regarding contractual terms, pricing structures, minimum membership periods, and cancellation procedures. Consequently, prospective and current members possess legally enforceable rights that enable them to terminate their membership agreements subject to adherence to prescribed notice requirements and procedural formalities.
Membership options and contractual terms
Available membership categories
NRG Gym typically offers various membership tiers designed to accommodate different usage patterns and budgetary considerations. Whilst specific pricing structures may be subject to periodic revision and promotional variations, gymnasium establishments of this nature generally provide the following categories of membership:
| Membership Type | Typical Features | Commitment Period |
|---|---|---|
| Monthly Rolling | Full facility access, flexible cancellation | 30-day notice required |
| Annual Contract | Reduced monthly rate, full access | 12-month minimum term |
| Off-Peak | Restricted hours access | Varies by contract |
| Student/Concession | Discounted rates with verification | Typically rolling monthly |
The contractual documentation provided at the point of membership commencement constitutes the legally binding agreement between the parties. In accordance with established contract law principles, this documentation should clearly articulate the essential terms including the membership duration, payment obligations, facility access entitlements, and termination provisions. Members are advised to retain copies of all contractual documentation, as these materials form the evidentiary basis for any subsequent disputes or cancellation proceedings.
Payment structures and financial obligations
Membership fees are ordinarily collected via Direct Debit mandate, which authorises NRG Gym to withdraw predetermined amounts from the member's designated bank account at regular intervals. This payment mechanism, whilst convenient for both parties, creates specific obligations under the Direct Debit Guarantee Scheme administered by UK financial institutions. Nevertheless, members retain the right to cancel Direct Debit instructions through their banking provider, though such action does not, in itself, constitute lawful termination of the underlying membership contract.
It is crucial to distinguish between cancellation of payment instructions and termination of the contractual relationship. Merely instructing one's bank to cease Direct Debit payments without properly terminating the membership agreement may result in accrued arrears, potential referral to debt collection agencies, and adverse effects upon one's credit rating. Consequently, members seeking to discontinue their membership must follow the prescribed cancellation procedures established within their contractual terms and conditions.
Minimum term obligations and automatic renewals
Fixed-term membership agreements typically incorporate minimum commitment periods, commonly spanning twelve months from the commencement date. During this initial term, members generally cannot terminate the agreement without incurring early termination charges or remaining liable for outstanding monthly payments through the conclusion of the minimum period. Furthermore, many such contracts contain automatic renewal clauses, whereby the agreement continues on a rolling monthly basis following completion of the initial fixed term, unless the member provides written notice of their intention to terminate.
The inclusion of automatic renewal provisions must comply with transparency requirements established under consumer protection legislation. Service providers are obligated to ensure that such terms are presented clearly and prominently within the contractual documentation, enabling consumers to make informed decisions regarding their ongoing commitments. In accordance with these requirements, NRG Gym should provide adequate notice prior to any automatic renewal taking effect, affording members sufficient opportunity to exercise their cancellation rights if desired.
Understanding your cancellation rights under UK law
Statutory cooling-off period provisions
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establish a statutory cooling-off period for contracts concluded off-premises or at a distance, typically spanning fourteen calendar days from the date of contract formation. This provision enables consumers to withdraw from contractual commitments without penalty and without providing justification for their decision. However, the applicability of this cooling-off right to gymnasium memberships depends upon the circumstances surrounding contract formation.
Where membership agreements are concluded at the gymnasium premises following an in-person visit and consultation, the statutory cooling-off period may not apply, as the contract is neither concluded at a distance nor off-premises. Nevertheless, many fitness establishments voluntarily offer cooling-off periods as a matter of commercial practice, and such provisions, if included within the contractual terms, become legally enforceable obligations upon the service provider.
Contractual notice requirements and termination procedures
Beyond any applicable cooling-off period, members' cancellation rights are governed primarily by the express terms contained within their membership agreement. Standard gymnasium contracts typically require members to provide written notice of termination, with notice periods commonly ranging from thirty to ninety days depending upon the membership category and contractual terms agreed upon commencement.
The requirement for written notice serves multiple legitimate purposes from a contract law perspective. Firstly, it creates documentary evidence of the member's intention to terminate, thereby preventing subsequent disputes regarding whether cancellation was properly communicated. Secondly, it affords the service provider reasonable time to adjust their operational planning and financial projections in light of anticipated membership reductions. Thirdly, it establishes a clear termination date, enabling both parties to understand precisely when their respective obligations cease.
The legal significance of postal communication
Whilst modern communication methods have proliferated, postal correspondence retains particular significance within contract law due to the well-established \