Ending your Hims subscription made easy

About Hims

Hims is a telehealth platform that's revolutionised how men in the UK access healthcare services for sensitive conditions. Operating under HIMS & HERS UK LIMITED, this digital-first service connects customers with licensed medical professionals who can prescribe treatments for hair loss, erectile dysfunction, premature ejaculation, and skincare concerns. What sets Hims apart is its discreet, subscription-based model that delivers medications directly to your door, eliminating the need for awkward in-person consultations.

The service works through online consultations where you complete a medical questionnaire reviewed by UK-registered clinicians. If approved, your prescription medication arrives in plain packaging with automatic refills scheduled based on your treatment plan. This convenience has made Hims incredibly popular since launching in the UK market, particularly among men aged 25-45 who value privacy and efficiency in their healthcare.

However, many subscribers eventually find themselves needing to cancel. Common reasons include achieving treatment goals, experiencing side effects, finding more affordable alternatives, or simply deciding the subscription model no longer fits their lifestyle. Whatever your reason, understanding the proper cancellation process is essential to avoid unwanted charges and ensure a clean break from the service.

Plans, features and pricing

Hims operates on a subscription model with pricing that varies significantly depending on the treatment category and specific medication prescribed. Unlike traditional pharmacies, you're not just paying for medication but also for the ongoing medical oversight and convenience of home delivery.

Hair loss treatments

The hair loss range includes finasteride tablets, minoxidil solutions, and combination treatments. Prices typically start around £19 per month for basic finasteride prescriptions, whilst comprehensive plans combining multiple products can reach £60-80 monthly. These subscriptions usually involve a three-month commitment initially, with automatic renewals thereafter.

Sexual health treatments

For erectile dysfunction, Hims offers sildenafil and tadalafil in various dosages. Monthly costs range from approximately £25 to £70 depending on the medication strength and quantity. Premature ejaculation treatments using sertraline or lidocaine-based products fall into a similar price bracket. Most importantly, these aren't one-size-fits-all subscriptions—your clinician determines the appropriate frequency based on your needs.

Skincare and wellness products

The skincare line includes anti-ageing treatments, acne solutions, and general wellness supplements. These tend to be more affordable, starting around £15 monthly, but can quickly add up if you're subscribed to multiple products simultaneously.

Keep in mind that Hims frequently adjusts pricing and runs promotional offers for new subscribers. Additionally, consultation fees may apply separately from medication costs, though these are often bundled into the subscription price. The billing cycle typically aligns with your treatment schedule, meaning some customers are charged monthly whilst others might see quarterly charges for three-month supplies.

Terms of service and cancellation policy

Understanding Hims' cancellation policy is crucial before you begin the termination process. The company's terms of service contain several important provisions that affect when and how you can cancel without financial penalties.

Minimum commitment periods

Most Hims subscriptions include an initial commitment period, typically three months for prescription medications. This means if you cancel during this window, you may still be charged for the remaining months or face early termination fees. This policy exists because the initial consultation and treatment setup involve medical professional time and administrative costs that the company recoups over the commitment period.

Notice requirements under UK law

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when cancelling distance contracts like Hims subscriptions. You have a 14-day cooling-off period from when you receive your first order to cancel without reason. However, this right becomes complicated with medical products—once you've opened and used prescription medication, the cooling-off period may not apply due to hygiene and safety regulations.

After the cooling-off period, you're subject to Hims' standard cancellation terms. The company typically requires at least 5-7 business days' notice before your next billing date to stop upcoming charges. Missing this window means you'll be charged for another cycle, even if you don't want the products.

Refund policies and outstanding charges

Hims generally doesn't offer refunds for subscription periods already paid, particularly for prescription medications that have been dispensed. If you've received products but haven't opened them, you might have grounds for a partial refund, but this is handled on a case-by-case basis. Additionally, any outstanding consultation fees or product charges must be settled before your account can be fully closed.

Automatic renewal clauses

The subscription automatically renews unless you actively cancel. This is standard for subscription services, but it catches many customers off guard. Hims sends reminder emails before charging, but these can easily be missed in busy inboxes. Most importantly, simply stopping payment through your bank doesn't constitute proper cancellation and may result in debt collection efforts or negative impacts on your credit rating.

Cancelling by post - the complete guide

Whilst many subscription services push customers toward online cancellation portals, sending a formal cancellation letter by post remains the most reliable method for terminating your Hims subscription. Here's why this approach is superior and exactly how to execute it properly.

Why postal cancellation is most reliable

First, a physical letter creates an indisputable paper trail. Online cancellation systems can experience technical glitches, timeout errors, or unclear confirmation messages that leave you uncertain whether your request was processed. Additionally, some customers report difficulty navigating Hims' account settings or encountering retention tactics that make online cancellation more complicated than necessary.

Next, postal cancellation provides legal protection under UK consumer law. A dated, signed letter sent via Recorded Delivery gives you proof of exactly when you submitted your cancellation request. This becomes invaluable if disputes arise about billing dates or whether proper notice was given. The Royal Mail tracking system creates an independent record that companies cannot dispute.

Additionally, written cancellation allows you to clearly state your intentions without interruption or persuasion attempts. You control the message, include all necessary details, and avoid the emotional pressure that can occur during phone conversations or chat interactions designed to retain customers.

Preparing your cancellation letter

Your cancellation letter should be straightforward and include specific information to ensure proper processing. Start by clearly stating your full name exactly as it appears on your Hims account, along with your account email address and any customer reference number you've been assigned. This helps the company locate your records quickly.

Include your full address and contact telephone number. Even though you're cancelling, providing complete contact information ensures Hims can reach you if there are questions about final billing or outstanding matters. Next, explicitly state that you are cancelling your subscription and want all future shipments and charges stopped immediately.

Specify the effective date you want the cancellation to take effect. If you're within a commitment period, acknowledge this and request confirmation of any final charges you'll incur. If you're past the commitment period, state that you expect no further charges after the current billing cycle ends.

Request written confirmation of your cancellation, including confirmation that no further charges will be applied to your payment method. This is crucial—without confirmation, you're left wondering whether your cancellation was processed correctly.

The postal address for cancellations

Send your cancellation letter to the registered office address for HIMS & HERS UK LIMITED:

• HIMS & HERS UK LIMITED, 1st Floor, 27 Soho Square, London, W1D 3QR

This is the official registered address for the UK entity, ensuring your letter reaches the appropriate legal department. Keep in mind that customer service addresses sometimes differ from legal correspondence addresses, so using this registered office location ensures proper handling of formal cancellation requests.

Sending your letter correctly

Always use Royal Mail Recorded Delivery or Special Delivery for cancellation letters. Standard post provides no proof of delivery, which leaves you vulnerable if Hims claims they never received your cancellation. Recorded Delivery costs around £3-4 and provides tracking with signature confirmation, giving you concrete evidence of delivery date and recipient.

Before sealing the envelope, make a photocopy or take clear photographs of your signed letter. Store this copy along with your Royal Mail receipt and tracking number in a safe place. If you need to dispute charges later, these documents become your evidence.

Most importantly, send your letter well in advance of your next billing date. Even with Recorded Delivery, postal transit takes 1-2 business days, and Hims may need several additional days to process your request. Aim to have your letter delivered at least 10 business days before your next charge is scheduled to provide adequate processing time.

Using Postclic for streamlined postal cancellation

If the postal cancellation process sounds time-consuming, services like Postclic can simplify the entire procedure. Postclic specialises in sending formal letters on your behalf, handling everything from professional formatting to Recorded Delivery dispatch. You simply provide the necessary information online, and Postclic prints, posts, and tracks your cancellation letter.

The key benefits include time savings—no trips to the post office or searching for envelopes and stamps—and digital proof of sending stored in your Postclic account. Additionally, Postclic ensures your letter is professionally formatted and includes all legally relevant information, reducing the risk of processing delays due to missing details. Whilst this service involves a small fee, many customers find the convenience and peace of mind worth the cost, particularly when dealing with subscription cancellations that involve recurring charges.

Following up on your cancellation

After your letter is delivered, monitor your email for confirmation from Hims. Most companies acknowledge cancellation requests within 5-7 business days. If you haven't received confirmation within 10 business days of delivery, follow up with another letter referencing your original cancellation request and including the Recorded Delivery tracking number.

Additionally, watch your bank statements carefully for at least two billing cycles after cancellation. If charges appear after your cancellation should have taken effect, contact your bank immediately to dispute the transaction. Provide them with copies of your cancellation letter, postal receipt, and delivery confirmation as evidence.

Tips from former members

Having processed thousands of subscription cancellations, I've gathered invaluable insights from customers who've successfully terminated their Hims subscriptions. These practical tips can help you avoid common pitfalls and ensure a smooth cancellation experience.

Timing your cancellation strategically

First, review your subscription start date and billing cycle before initiating cancellation. Many customers cancel immediately after being charged, which means they've just paid for another month or quarter. Instead, time your cancellation to take effect just before your next billing date, allowing you to use the service you've already paid for whilst avoiding additional charges.

Next, be aware of how commitment periods are calculated. Some customers assume their three-month commitment means three calendar months, but Hims typically counts this as three billing cycles, which might not align with calendar months if you started mid-month. Check your account history to confirm exactly when your commitment period ends.

Handling outstanding prescriptions

If you have prescription medication that's already been dispensed but not yet shipped, your cancellation might not prevent that shipment. Contact Hims immediately after sending your cancellation letter to request that pending orders be stopped. Whilst this isn't always possible with prescription medications already prepared by the pharmacy, it's worth attempting.

Additionally, if you're cancelling because you've found an alternative provider, ensure you have a seamless transition plan. Don't cancel Hims until your new prescription source is confirmed and your first order is secured. Running out of medication, particularly for conditions like erectile dysfunction or hair loss treatments requiring consistency, can set back your progress.

Protecting your payment information

After cancelling, some customers report continued attempts to charge their payment methods despite confirmation of cancellation. As a precautionary measure, consider removing your payment card from your Hims account after receiving cancellation confirmation. If the company legitimately needs to charge a final fee, they'll contact you, but this prevents unauthorised charges from processing automatically.

Keep in mind that simply deleting your payment method doesn't constitute cancellation. You must still send a formal cancellation letter. However, removing payment information after proper cancellation provides an additional layer of protection against billing errors.

Documenting everything thoroughly

Create a dedicated folder—physical or digital—containing all correspondence related to your Hims subscription and cancellation. Include your original sign-up confirmation, billing statements, the cancellation letter you sent, postal receipts, tracking information, and any confirmation emails received. This comprehensive record becomes invaluable if disputes arise months later.

Most importantly, don't discard these documents immediately after cancellation. Retain them for at least 12 months, as billing disputes or administrative errors can surface long after you believe the matter is closed. Former members have reported charges appearing 6-8 months post-cancellation due to system errors, and having complete documentation made resolving these issues straightforward.

Understanding your consumer rights

UK consumer protection laws provide significant safeguards when dealing with subscription services. If Hims continues charging you after proper cancellation notice, you have the right to dispute these charges with your bank under chargeback provisions. However, chargebacks should be a last resort after attempting to resolve the matter directly with Hims, as they can affect your relationship with both the company and your bank.

Additionally, if you experience significant difficulty cancelling or believe Hims is not honouring your cancellation request, you can report the matter to the Competition and Markets Authority or seek guidance from Citizens Advice. These organisations take subscription trap practices seriously and can provide support in resolving disputes.

Common mistakes to avoid

Don't assume that stopping payment through your bank constitutes proper cancellation. This creates a debt situation rather than a clean cancellation and can lead to collection efforts or negative credit impacts. Always cancel formally through written notice before stopping payments.

Avoid cancelling in anger without reviewing the financial implications. If you're within a commitment period, cancelling early might trigger fees that exceed the cost of simply completing the commitment. Calculate the total cost of early cancellation versus continuing until the commitment ends, then make an informed decision.

Never rely solely on verbal cancellation confirmations if you speak with customer service. Even if a representative assures you that your account is cancelled, follow up with a written cancellation letter for legal protection. Verbal assurances, whilst well-intentioned, don't provide the documentation needed if disputes arise.

Finally, don't ignore emails from Hims after cancellation. Whilst many post-cancellation emails are marketing attempts to win you back, some contain important information about final charges, outstanding balances, or confirmation details. Review all correspondence carefully to ensure nothing requires your attention or response.

Cancelling your Hims subscription doesn't need to be complicated, but it does require attention to detail and proper procedure. By following the postal cancellation method outlined here, timing your cancellation appropriately, and maintaining thorough documentation, you'll ensure a clean break from the service without unexpected charges or administrative hassles. Remember that consumer protection laws are on your side, and companies must honour properly submitted cancellation requests. Take control of the process, follow these proven steps, and you'll successfully terminate your subscription with confidence and peace of mind.