Internet Broadband

Deciding to cancel your internet broadband can feel unexpectedly stressful - whether you’re moving home, fed up with slow speeds, or simply found a better deal. It’s a practical move that often comes with confusing contract terms, potential exit fees and lots of small print. Knowing your rights and having the right letter ready makes the process calmer and quicker.

Common reasons for cancellation

Moving home or changing address

If you’re relocating, you may need to cancel or transfer your broadband. Some providers - like Virgin Media and BT - can move services, while others may require you to cancel and reapply. Check whether your contract allows a transfer before cancelling to avoid unnecessary charges.

Poor speed, reliability or faulty service

Persistent drop-outs, speeds far below what was promised, or equipment problems are valid reasons to cancel. Under the Consumer Rights Act you can expect services to be provided with reasonable skill and care, and you may be entitled to a fix, a price reduction or cancellation if the issue can’t be resolved.

Price hikes and better deals elsewhere

Automatic price rises or new contract terms can be a tipping point. Many people switch to providers such as EE Broadband, TalkTalk Broadband or Plusnet when they find a clearer deal. Always check notice periods and any early termination fees in your BT Broadband or other contracts.

Your UK consumer rights

In the UK you’re protected by the Consumer Rights Act 2015 and Ofcom regulations. If you bought a contract online or over the phone you may have a 14-day cancellation right under the Consumer Contracts Regulations - but this can vary if the service started immediately. The Consumer Rights Act also covers the standard of service; if your broadband is faulty or not delivered as promised you can request repair, repeat performance or a price reduction. Keep records, final bills and communications - these help if you need to dispute charges or faulty service.

How Postclic helps

Postclic makes cancelling broadband straightforward and empathetic. With 76 cancellation letters tailored for internet providers - including Virgin Media, BT (and BT Broadband), EE Broadband, TalkTalk Broadband and Plusnet - you get a clear, professionally worded letter for your situation.

• Tracked delivery with proof - we provide a delivery record so you know exactly when the provider received your cancellation.
• Easy-to-use templates - choose the letter suited to moving, faulty service, price hikes or early termination.
• 4.6/5 rated service - trusted by users for clarity and reliability.
• Step-by-step guidance - send, track and keep a copy for your records to support any disputes.

You don’t have to navigate broadband cancellations alone - take control and cancel with confidence today.