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Cancel BT LANDLINE
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I hereby notify you of my decision to terminate the contract relating to the BT Landline service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Ending your BT Landline membership made easy
About BT Landline
BT Landline represents one of the United Kingdom's most established telecommunications services, provided by BT Group plc, a company with a legacy extending back to the privatisation of British Telecommunications in 1984. In accordance with the regulatory framework established by Ofcom (the Office of Communications), BT operates as a designated Universal Service Provider, thereby maintaining specific obligations to ensure baseline telephony services remain accessible throughout the UK territory.
The service encompasses traditional voice telephony delivered via copper wire infrastructure, as well as newer digital voice services transmitted through fibre-optic broadband connections. Furthermore, BT Landline services are frequently bundled with broadband internet packages, creating composite service agreements that require careful contractual analysis when considering termination. The company maintains its registered headquarters at BT Group plc, One Braham, Braham Street, London, E1 8EE, which serves as the principal address for formal contractual correspondence.
As of the current regulatory environment, BT has been transitioning customers from traditional Public Switched Telephone Network (PSTN) services to Digital Voice technology, a migration scheduled for completion by December 2025. This technological transformation has significant implications for contractual arrangements, as it fundamentally alters the nature of service delivery and the technical requirements for maintaining telephone connectivity. Consequently, subscribers must understand their contractual position within this transitional framework when contemplating service cancellation.
The legal relationship between BT and its landline customers is governed by standard form contracts, which incorporate both express terms set out in the customer agreement and implied terms derived from consumer protection legislation. These agreements are subject to oversight by Ofcom's General Conditions of Entitlement, which establish minimum standards for telecommunications service providers operating within the UK jurisdiction.
Membership options and contractual obligations
Service plans and pricing structures
BT Landline services are typically offered through several distinct contractual arrangements, each carrying specific terms regarding duration, pricing, and termination provisions. The pricing architecture reflects both standalone landline services and bundled packages that combine telephony with broadband internet connectivity. In accordance with Ofcom's requirements for tariff transparency, BT must provide clear information regarding all charges applicable to the service agreement.
| Service Type | Monthly Cost Range | Typical Contract Duration | Setup Fees |
|---|---|---|---|
| Standalone Landline (Pay As You Go) | £20.00 - £25.00 | 30-day rolling | £0 - £49.99 |
| Landline with Call Package | £25.00 - £35.00 | 12-24 months | £0 - £49.99 |
| Bundled (Landline + Broadband) | £28.00 - £65.00 | 24 months | £0 - £9.99 |
| Digital Voice Service | Included with broadband | Matches broadband term | Variable |
The contractual framework distinguishes between fixed-term contracts and rolling monthly agreements. Fixed-term contracts, typically spanning twelve or twenty-four months, incorporate early termination charges calculated in accordance with Ofcom's requirements under General Condition C7. These charges are designed to reflect the remaining value of contractual obligations rather than functioning as punitive measures, a distinction established through regulatory guidance and case law precedent.
Call packages and additional services
Beyond basic line rental, BT offers supplementary services governed by additional contractual terms. These include call packages providing unlimited or discounted calls to specific number ranges, international calling plans, and premium features such as 1571 voicemail, call waiting, and caller display. Each additional service component creates discrete contractual obligations that may require separate consideration during the cancellation process.
Furthermore, customers who have received promotional incentives, such as bill credits or hardware subsidies, may find these benefits subject to clawback provisions within the service agreement. Such provisions constitute enforceable contractual terms, provided they meet the transparency requirements established under the Consumer Rights Act 2015 and related consumer protection legislation.
Contractual notice periods and minimum terms
The notice period required for service termination varies according to the contract type. Rolling monthly contracts typically require thirty days' written notice, calculated from the date BT acknowledges receipt of the cancellation request. Fixed-term contracts permit cancellation without penalty only upon contract expiry, subject to providing the requisite notice within a specified window period, usually thirty to ninety days before the contract end date.
Nevertheless, failure to provide timely cancellation notice results in automatic contract renewal, often for an additional twelve-month period. This auto-renewal mechanism, whilst subject to regulatory requirements for advance notification, represents a significant contractual obligation that subscribers must actively manage to avoid unintended extensions of their service commitment.
Understanding your cancellation rights under UK law
Consumer protection framework and statutory rights
The legal framework governing BT Landline cancellation derives from multiple legislative sources, principally the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and sector-specific regulations enforced by Ofcom. These statutory instruments establish baseline protections that supersede contrary contractual provisions, thereby creating mandatory rights that service providers cannot contractually exclude.
Under the Consumer Contracts Regulations 2013, consumers entering distance or off-premises contracts possess a statutory cooling-off period of fourteen calendar days, commencing from the date of contract conclusion. During this period, subscribers may cancel without penalty or justification, exercising what is termed the \