Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department –
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
Ending your Plusnet subscription made easy
About Plusnet broadband services
Plusnet operates as a subsidiary of BT Group, positioning itself as a value-focused internet service provider in the UK market. From a financial perspective, the company has built its reputation on competitive pricing whilst maintaining acceptable service standards for budget-conscious consumers. Considering that broadband represents a significant recurring expense for UK households, typically ranging from £20 to £40 monthly, understanding the full cost structure and cancellation procedures becomes essential for effective budget management.
The provider serves approximately one million UK customers, offering ADSL, fibre broadband, and full-fibre connections depending on infrastructure availability. In terms of value proposition, Plusnet differentiates itself through transparent pricing without complex promotional structures that revert to substantially higher rates. However, the financial calculus changes when consumers identify better alternatives or experience service quality issues that fail to justify the ongoing monthly expenditure.
Analysis of customer migration patterns reveals several financially-driven reasons for cancellation. Many subscribers discover competitors offering superior bandwidth at comparable or lower price points, particularly as full-fibre infrastructure expands across UK regions. Others find that bundling services with alternative providers delivers better overall value. Additionally, some customers face service reliability issues that create a negative return on their broadband investment, prompting them to seek providers with better performance metrics relative to cost.
Service tiers and monthly costs
Understanding Plusnet's pricing structure enables informed financial decision-making regarding whether continued subscription represents optimal value allocation within your household budget. The provider operates a relatively straightforward tier system compared to competitors who frequently employ confusing promotional pricing that obscures true long-term costs.
Current pricing structure
Plusnet's broadband packages reflect market positioning as a budget-friendly option, though the value equation depends significantly on available infrastructure at your location. The financial commitment varies substantially between standard and fibre services, making it crucial to assess whether you're paying for performance levels that match your actual usage requirements.
| Package Type | Average Speed | Monthly Cost | Setup Fee |
|---|---|---|---|
| Unlimited Broadband | 10 Mbps | £21.99 | £0-£10 |
| Unlimited Fibre | 66 Mbps | £24.99 | £0-£10 |
| Full Fibre 74 | 74 Mbps | £26.99 | £0-£10 |
| Full Fibre 145 | 145 Mbps | £29.99 | £0-£10 |
From a budget optimization perspective, these prices represent the standard rates applicable after any introductory promotional periods. Considering that many providers offer first-year discounts that subsequently increase by 30-50%, Plusnet's relatively stable pricing presents both advantages and limitations. The advantage lies in predictable budgeting without dramatic price escalations. However, this also means subscribers may not benefit from the aggressive acquisition pricing that competitors use to attract switchers.
Contract terms and financial obligations
Plusnet typically operates on 18-month or 24-month contract terms, creating a substantial financial commitment when calculated cumulatively. An 18-month contract at £24.99 monthly represents a total expenditure of £449.82, whilst a 24-month agreement extends this to £599.76. These figures exclude any price increases implemented during the contract period, which providers can apply under specific circumstances outlined in terms and conditions.
The financial implications of early termination deserve careful analysis. If you cancel before completing your minimum term, Plusnet calculates early termination charges based on remaining monthly payments. For instance, cancelling with six months remaining on a £24.99 package would incur approximately £149.94 in exit fees. This calculation makes it financially prudent to time cancellations strategically, ideally at contract end when no penalties apply.
Comparative market analysis
Evaluating whether Plusnet delivers competitive value requires comparison against current market alternatives. Recent market analysis indicates that full-fibre providers now offer 150 Mbps connections starting from £25-£28 monthly, positioning Plusnet's pricing as reasonable but not exceptional. Budget providers including Hyperoptic, Community Fibre, and various smaller ISPs frequently undercut these rates in areas where they've deployed infrastructure.
From a financial optimization standpoint, consumers should calculate the annual cost differential between their current Plusnet service and available alternatives. A £5 monthly saving translates to £60 annually, whilst a £10 difference represents £120 in recoverable expenditure. When factoring in potential speed improvements or enhanced service quality, switching often presents compelling financial justification, particularly for subscribers outside minimum contract periods who face no exit penalties.
Legal framework for cancellation in the UK
Understanding your legal rights regarding broadband cancellation protects you from unnecessary charges and ensures providers honour their contractual obligations. UK telecommunications regulations establish clear frameworks governing how and when you can terminate services, with specific protections designed to prevent providers from creating unreasonable barriers to cancellation.
Consumer rights under UK law
The Consumer Contracts Regulations provide a 14-day cooling-off period from when your service begins, allowing cancellation without penalty if you determine the service fails to meet expectations. From a financial perspective, this represents a risk-free trial period where you can assess actual performance against advertised specifications. If speeds consistently underperform or reliability issues emerge, exercising this right prevents locking into an 18-24 month commitment for inadequate service.
Beyond the cooling-off period, Ofcom regulations require providers to facilitate switching and cancellation processes without imposing unreasonable obstacles. The \