Ending your Lionsgate membership made easy

About Lionsgate

Lionsgate+ is a premium streaming service available in the UK that brings together content from Starz and Lionsgate's extensive film and television library. Launched as a rebranded version of the former Starzplay service, Lionsgate+ offers British viewers access to a diverse catalogue of entertainment including blockbuster films, original series, and exclusive content that cannot be found on other mainstream platforms.

The service features acclaimed original programming such as "Power," "Outlander," and "The Serpent Queen," alongside a rotating selection of Hollywood films spanning various genres. As a result, Lionsgate+ has positioned itself as a compelling option for viewers seeking content beyond the offerings of Netflix, Amazon Prime Video, and Disney+.

In practice, Lionsgate+ operates as a subscription-based video-on-demand service accessible through smart TVs, streaming devices, gaming consoles, and mobile applications. The platform regularly updates its content library, adding new releases and removing older titles based on licensing agreements. This means subscribers gain access to a curated selection of entertainment that changes throughout the year.

Understanding the service structure is important when considering cancellation, as your subscription type and payment method will influence the notice period required and the process you must follow to terminate your agreement properly.

Subscription plans and pricing

Lionsgate+ offers straightforward subscription options designed to provide flexibility for different viewing preferences and budgets. The pricing structure is competitive within the UK streaming market, positioning the service as an affordable addition to your entertainment portfolio.

Current subscription options

The service typically operates on a monthly rolling subscription model, though promotional offers and bundled packages may occasionally be available through third-party providers such as Amazon Prime Video Channels or Apple TV Channels. Therefore, it is essential to identify how you originally subscribed, as this affects your cancellation rights and procedures.

What you need to know about billing

Your subscription automatically renews each billing period unless you take active steps to cancel. This automatic renewal is standard practice across streaming services, but it places the responsibility on you as the consumer to provide adequate notice if you wish to terminate your subscription.

As a result, many consumers find themselves paying for services they no longer use simply because they forgot to cancel or were unaware of the proper cancellation procedure. Understanding your billing date is crucial, as this determines when you must submit your cancellation notice to avoid being charged for another period.

Cancellation terms and conditions

Your rights when cancelling Lionsgate+ are protected under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These legal frameworks establish clear standards that subscription services must follow, giving you specific protections as a consumer.

Legal requirements in the UK

Under UK law, you have the right to cancel any online subscription service, and companies must make the cancellation process reasonably straightforward. This means Lionsgate+ cannot create unreasonable barriers to prevent you from ending your subscription. However, the company is entitled to require proper notice, typically aligned with your billing cycle.

The Consumer Contracts Regulations provide a 14-day cooling-off period for new subscriptions, during which you can cancel without penalty if you have not yet accessed the service. In practice, once you begin streaming content, you may be deemed to have waived this right, but you retain the ability to cancel at any time with appropriate notice.

Notice periods and refund policies

Most streaming services, including Lionsgate+, operate on a "cancel anytime" basis for monthly subscriptions, but this typically means you must cancel before your next billing date to avoid charges for the subsequent period. Therefore, timing your cancellation correctly is essential to prevent unwanted charges.

Generally, you will not receive a refund for the current billing period you have already paid for. This means if you cancel midway through your monthly subscription, you will retain access until the end of that paid period, but no refund will be issued for unused days. This policy is standard across the industry and is considered fair under consumer protection guidelines.

Common reasons people cancel

Understanding why others cancel can help you make an informed decision about your own subscription. Many consumers find they are not using the service frequently enough to justify the ongoing cost, particularly when managing multiple streaming subscriptions simultaneously. The cumulative expense of several platforms can quickly become substantial.

Others discover that the content library does not align with their viewing preferences or that specific shows they subscribed to watch have concluded. Additionally, some users experience technical difficulties with streaming quality or device compatibility that diminish their enjoyment of the service.

Financial circumstances change, and subscription services are often among the first discretionary expenses people reduce when budgeting more carefully. Whatever your reason, you have the absolute right to cancel without needing to provide justification.

How to cancel Lionsgate by post

Sending a cancellation letter by post, particularly using Recorded Delivery, provides the most reliable and legally robust method for terminating your Lionsgate+ subscription. This approach creates an indisputable paper trail that protects your consumer rights and provides concrete evidence of your cancellation request.

Why postal cancellation is the most reliable method

Written cancellation sent via Recorded Delivery offers several significant advantages over other cancellation methods. First and foremost, you receive proof of posting and delivery, which becomes invaluable if any dispute arises about whether you properly submitted your cancellation notice. This documentation shows exactly when the company received your letter, removing any ambiguity about timing.

In practice, online cancellation systems occasionally malfunction, and confirmation emails can be lost or filtered into spam folders. Similarly, verbal cancellations made by telephone lack the permanence and verifiability of written communication. As a result, postal cancellation remains the gold standard for contract termination, particularly when dealing with financial commitments.

The legal weight of a properly posted letter is substantial. Under UK law, a correctly addressed letter sent by post is deemed to have been received by the company, even if they claim otherwise. This legal presumption works in your favour, providing protection against companies that might dispute receipt of cancellation requests.

What information your letter must include

Your cancellation letter should be clear, concise, and contain all necessary identifying information to ensure the company can locate your account and process your request without delay. Include your full name exactly as it appears on your account, your account email address or username, and any account number if you have one.

Clearly state your intention to cancel your Lionsgate+ subscription and specify the date from which you wish the cancellation to take effect. In practice, requesting cancellation "at the end of my current billing period" or "immediately" provides clear instruction. Include the date you are writing the letter and your signature if sending a physical document.

Provide your contact details including your postal address and telephone number, allowing the company to confirm receipt of your cancellation if necessary. This information also ensures any final correspondence reaches you correctly.

Where to send your cancellation letter

Obtaining the correct postal address for Lionsgate+ customer service is essential for ensuring your cancellation letter reaches the appropriate department. Unfortunately, streaming services do not always prominently display postal addresses, as they prefer customers to use online systems. However, as a consumer, you have the right to correspond by post.

The registered office address for Lionsgate UK operations is typically used for formal correspondence. You should send your cancellation letter to the customer service department at the company's official business address. This ensures your letter enters the company's formal correspondence system and receives proper handling.

When you cannot locate a specific postal address, services like Postclic can assist by maintaining up-to-date contact information for numerous subscription services and ensuring your cancellation letter reaches the correct destination using tracked postal methods.

Using Recorded Delivery for proof of cancellation

Royal Mail's Recorded Delivery service provides tracking and proof of delivery, creating an official record that your cancellation letter was received by Lionsgate+. This service costs a few pounds but provides invaluable peace of mind and legal protection worth far more than the small fee.

When you send your letter via Recorded Delivery, you receive a receipt with a unique tracking number. You can monitor the letter's progress online and confirm exactly when it was delivered and who signed for it. This information becomes crucial evidence if the company later claims they never received your cancellation request.

Keep your Recorded Delivery receipt and tracking information in a safe place, along with a copy of your cancellation letter. These documents form your complete evidence package, demonstrating that you fulfilled your obligations under the contract and provided proper notice of cancellation.

How Postclic simplifies the postal cancellation process

For consumers who find the traditional postal cancellation process time-consuming or inconvenient, Postclic offers a modern solution that combines the legal robustness of postal communication with digital convenience. The service handles the entire process of creating, printing, and sending your cancellation letter using tracked postal methods.

In practice, Postclic maintains accurate, up-to-date postal addresses for subscription services, eliminating the frustration of searching for correct contact details. The service formats your cancellation letter professionally, ensuring it includes all necessary information and presents your request clearly and formally.

The digital proof of postage and delivery tracking provided through Postclic gives you the same legal protections as handling the process yourself, but saves considerable time and effort. This approach is particularly valuable for people with busy schedules or those who lack easy access to postal services.

Timeline for postal cancellation

Understanding the timeline for postal cancellation helps you plan appropriately and avoid unwanted charges. Royal Mail typically delivers Recorded Delivery items within one to two working days, meaning your letter should reach Lionsgate+ quickly. However, you should allow additional time for the company to process your request internally.

Therefore, you should send your cancellation letter at least two weeks before your next billing date to ensure the company receives and processes it in time. This buffer period protects you against processing delays and ensures your cancellation takes effect when you intend.

Customer reviews and tips

Learning from other consumers' experiences provides valuable insights that can help you navigate your own cancellation process more effectively. Many Lionsgate+ subscribers have successfully cancelled their subscriptions and shared helpful advice about what worked well and what challenges they encountered.

Common experiences with cancellation

Most customers report that Lionsgate+ processes cancellations relatively straightforwardly when proper procedures are followed. However, some subscribers have encountered difficulties when attempting to cancel through third-party platforms like Amazon Prime Video Channels, where the cancellation must be handled through Amazon rather than directly with Lionsgate+.

Several consumers have noted the importance of understanding exactly how they subscribed, as this determines the correct cancellation pathway. Those who subscribed directly through the Lionsgate+ website or app follow one process, while those who added the service through another platform must use that platform's cancellation procedures.

In practice, confusion about billing and cancellation timing represents the most common issue customers face. Some subscribers have reported being charged for an additional month despite believing they cancelled in time, highlighting the importance of submitting cancellation requests well before the billing date.

Expert tips for successful cancellation

Always verify your subscription details before initiating cancellation. Check your email for the original subscription confirmation, which typically contains important information about your billing cycle, payment method, and the platform through which you subscribed. This information guides you toward the correct cancellation procedure.

Document everything throughout the cancellation process. Take screenshots of your account status before and after cancelling, save all confirmation emails, and keep copies of any correspondence. This documentation protects you if disputes arise about whether your cancellation was properly processed.

Monitor your bank or credit card statements for at least two billing cycles after cancelling to ensure no further charges appear. If you notice an unauthorized charge, contact your payment provider immediately to dispute it, providing your cancellation documentation as evidence.

What to do if problems arise

If Lionsgate+ continues charging you after you have submitted a proper cancellation request, you have several options for resolution. First, contact the company's customer service department with your cancellation documentation, clearly explaining that you cancelled and should not have been charged.

Should the company fail to resolve the issue satisfactorily, you can dispute the charge with your payment provider. Credit card companies and banks typically offer chargeback procedures for unauthorized or disputed transactions. Your cancellation documentation, particularly Recorded Delivery proof, strengthens your case considerably.

As a last resort, you can report the matter to the relevant consumer protection authorities. In the UK, Citizens Advice provides free guidance on consumer rights issues, and you can escalate complaints to the appropriate ombudsman service if necessary. These organizations exist to protect consumers from unfair business practices.

Protecting yourself from future subscription issues

Many consumers find themselves managing multiple subscriptions that accumulate over time, making it difficult to track what they are paying for and when renewals occur. Creating a simple spreadsheet or using a subscription tracking app helps you maintain visibility of all your recurring payments.

Set calendar reminders for a few days before each subscription renewal date, giving yourself time to decide whether to continue or cancel. This proactive approach prevents the common situation where you realize you have been paying for an unused service for months.

Consider using a dedicated payment card for subscriptions, making it easier to monitor these recurring charges separately from your other expenses. Some consumers use virtual card numbers that can be easily cancelled if a company refuses to honor a cancellation request, though this should be a last resort after proper cancellation procedures have failed.

Remember that you are in control of your subscriptions. Companies benefit from consumer inertia, hoping you will continue paying even when you no longer use their service. Therefore, regularly reviewing your subscriptions and cancelling those that no longer provide value represents sound financial management.

Your rights as a consumer

UK consumer protection law firmly establishes your right to cancel subscription services. Companies cannot trap you in ongoing payment arrangements through deliberately complicated cancellation procedures or by ignoring properly submitted cancellation requests. These practices violate consumer protection regulations and can result in enforcement action against the company.

You are never obligated to continue a subscription simply because you initially signed up. Your circumstances, preferences, and financial situation change, and subscription services must respect your right to end the commercial relationship when you choose. This fundamental principle underpins all consumer contract law in the UK.

If you encounter resistance or obstacles when attempting to cancel, remember that these barriers likely violate your legal rights. Stand firm in asserting your entitlement to cancel, and use the formal postal cancellation method to create irrefutable evidence of your request. Your cancellation letter sent via Recorded Delivery carries legal weight that companies must respect.

Taking control of your subscriptions empowers you financially and ensures you only pay for services that genuinely enhance your life. Whether you cancel Lionsgate+ because you have finished watching your favorite shows, need to reduce expenses, or simply prefer other entertainment options, your decision deserves respect and prompt processing. By following the postal cancellation procedure outlined in this guide, you protect your rights and ensure your cancellation is handled properly, giving you peace of mind and preventing unwanted charges.