Ending your Deezer membership made easy

What is Deezer?

Deezer is a French music streaming service that's been operating in the UK since 2009, offering access to over 90 million tracks across virtually every genre imaginable. Think of it as one of the alternatives to Spotify or Apple Music, but with some unique features that set it apart from the crowd.

What makes Deezer particularly interesting is its Flow feature, which creates a personalised soundtrack by mixing your favourite tracks with new recommendations. The platform also offers high-fidelity audio streaming for audiophiles, podcasts, and curated playlists across different moods and activities.

Here's what I've learned from processing countless Deezer cancellations: people typically sign up during promotional periods offering reduced rates, then find themselves wanting to cancel when the full price kicks in. Others discover they're simply not using the service enough to justify the monthly cost, or they've found better value elsewhere.

The service operates across multiple devices including smartphones, tablets, computers, smart speakers, and even some car systems. Whilst this multi-platform accessibility is brilliant when you're using it, it can sometimes make people forget they've even got an active subscription running in the background.

Plans, features and pricing

Deezer offers several subscription tiers in the UK, and understanding which one you're on is crucial before you start the cancellation process. Most importantly, check your current plan before writing your cancellation letter, as you'll need to reference it.

Keep in mind that Deezer occasionally runs promotional offers, so your actual price might differ if you signed up during a special period. These promotional rates typically revert to standard pricing after three to six months, which is often when people decide to cancel.

Additionally, some UK mobile networks and broadband providers bundle Deezer subscriptions with their packages. If you've got Deezer through your phone contract or internet provider, you'll need to check whether you're paying Deezer directly or through your provider, as this affects where you send your cancellation letter.

Understanding what you're paying for

From my experience handling subscription cancellations, many people don't realise they can downgrade to the free tier instead of cancelling completely. However, if you're certain you want to cancel, knowing your exact plan type helps ensure your cancellation letter includes all necessary details.

The HiFi plan deserves special mention because it's often the one people cancel most readily. Whilst the audio quality is exceptional, many users find they can't actually hear the difference on their everyday headphones or speakers, making the extra cost feel unjustified.

Terms of service and cancellation policy

Here's where things get interesting from a cancellation specialist's perspective. Deezer's terms of service state that subscriptions automatically renew unless you cancel before your next billing date. This is standard practice across streaming services, but it catches people out every single day.

Most importantly, Deezer operates on a "cancel anytime" basis with no long-term contracts for standard subscriptions. However, you must cancel before your renewal date to avoid being charged for another month. There's no partial refund if you cancel mid-cycle, though you'll retain access until the end of your paid period.

Notice periods and billing cycles

Deezer requires reasonable notice for cancellation, which in practice means you should aim to cancel at least 48 hours before your renewal date. I always recommend allowing at least five working days when cancelling by post to ensure your letter arrives and is processed in time.

Your billing cycle depends on when you initially subscribed. Check your bank statements or email confirmations to identify your exact renewal date. Missing this date by even one day means you'll be charged for another full month, and Deezer typically won't refund this payment.

UK consumer rights and your protections

Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations, you have certain protections when cancelling subscriptions. If you signed up online or over the phone, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund.

Additionally, the regulations require companies to make cancellation as easy as signing up. However, in practice, many people find postal cancellation the most reliable method because it creates a paper trail that's legally recognised and time-stamped.

Why postal cancellation works best

After processing thousands of subscription cancellations, I can tell you that postal cancellation via Recorded Delivery offers the strongest legal protection. Here's why this matters: if Deezer claims they never received your cancellation request, your proof of postage serves as legal evidence.

Online cancellation methods can fail due to technical glitches, website errors, or unclear confirmation processes. Phone cancellations leave you with no written record unless you follow up in writing anyway. Email cancellations can end up in spam folders or be claimed as "never received".

Postal cancellation, particularly via Recorded Delivery, gives you a tracking number and signature confirmation. This creates an undeniable record that your cancellation request was delivered on a specific date, which is crucial if you need to dispute any charges later.

Cancelling by post - the complete guide

Right, let's walk through exactly how to cancel your Deezer subscription by post. I've refined this process over years of helping people cancel subscriptions, so follow these steps carefully to avoid common pitfalls.

Step one: gather your information

Before you write anything, collect these essential details. You'll need your full name as it appears on the account, the email address associated with your Deezer subscription, your account number or username, and your current subscription type. Additionally, note down your billing date and the date you want the cancellation to take effect.

Keep in mind that having incomplete information is the number one reason cancellation letters get delayed or rejected. Take five minutes now to gather everything rather than having to send a second letter later.

Step two: write your cancellation letter

Your letter should be clear, concise, and professional. Start with your full contact details at the top, followed by the date and Deezer's address. In the body, state clearly that you wish to cancel your subscription, include all your account details, and specify your desired cancellation date.

Most importantly, request written confirmation of your cancellation. This single sentence has saved countless people from being charged after they thought they'd cancelled. Without confirmation, you're left wondering whether your cancellation was processed.

Additionally, keep your letter factual and unemotional. You don't need to explain why you're cancelling or justify your decision. A straightforward, businesslike approach works best and is less likely to cause processing delays.

Step three: send via Recorded Delivery

This is absolutely crucial. Never send a cancellation letter by standard post. Recorded Delivery costs around £3.50 at the Post Office and provides tracking and proof of delivery. This small investment protects you against potentially months of unwanted charges.

When you send via Recorded Delivery, you'll receive a reference number. Keep this number safe along with your proof of postage receipt. Photograph both documents and store them digitally as backup. I've seen situations where these documents proved invaluable months later.

The official Deezer postal address

Here's where you need to send your cancellation letter. Copy this address exactly as shown:

• Deezer Ltd
• 25 Worship Street
• London
• EC2A 2DX
• United Kingdom

Double-check you've written this address correctly before posting. An incorrect address means your letter won't arrive, and you'll continue being charged whilst it's lost in the postal system.

Step four: track and confirm

After posting, track your letter using the Royal Mail tracking service and your Recorded Delivery reference number. You'll see when it's been delivered and who signed for it. This typically takes two to three working days within the UK.

Next, wait approximately seven working days from delivery, then check your email for confirmation from Deezer. If you haven't received confirmation, check your spam folder thoroughly. Deezer's confirmation emails sometimes end up there.

If ten working days pass without confirmation, you'll need to follow up. Keep copies of everything and your tracking information handy.

Common mistakes to avoid

First, don't assume silence means success. Always chase confirmation if you don't receive it. Second, don't cancel too close to your billing date. Give yourself at least a week's buffer to account for postal delays and processing time.

Additionally, don't throw away your proof of postage until you've confirmed the cancellation is processed and you've verified no further charges appear on your bank statement. I recommend keeping these documents for at least three months after cancellation.

Using services like Postclic

If you're short on time or want to ensure everything's done correctly first time, services like Postclic can handle the entire postal cancellation process for you. They format your letter professionally, send it via tracked delivery, and provide you with digital proof of sending.

The main advantage here is efficiency and peace of mind. Instead of visiting the Post Office and worrying about correct formatting, Postclic manages the entire process digitally. You get the same legal protections of Recorded Delivery but with less hassle and better record-keeping.

Keep in mind that whilst this adds a small cost to the cancellation process, many people find it worthwhile to ensure their cancellation is handled correctly, particularly if they've had previous difficulties with subscription cancellations.

Tips from former members

Timing your cancellation strategically

Here's an insider tip that former Deezer members consistently share: cancel at least two weeks before your renewal date. This gives ample time for postal delivery, processing, and any potential follow-up if something goes wrong. Cutting it close to your billing date is a gamble that rarely pays off.

Additionally, remember that you'll retain access until the end of your current billing period even after cancelling. There's no advantage to cancelling right at the start of your billing cycle unless you're trying to avoid the next charge.

Document everything meticulously

Former members who've had the smoothest cancellation experiences all share one habit: they document everything. Take screenshots of your account details before cancelling, photograph your cancellation letter before posting, keep your Recorded Delivery receipt, and save all email confirmations.

This might seem excessive, but if you ever need to dispute a charge with your bank, having comprehensive documentation makes the process infinitely easier. Banks take disputes much more seriously when you can provide tracking numbers and proof of delivery.

Check your bank statements carefully

Don't assume your cancellation worked until you've verified that charges have actually stopped. Check your bank statement for at least two billing cycles after your cancellation date. If you spot an unexpected charge, contact your bank immediately to dispute it.

Most importantly, if you do get charged after cancelling, your Recorded Delivery proof becomes essential. Banks can reverse charges when you provide evidence that you properly cancelled the subscription.

Consider downgrading instead of cancelling

Several former premium members mention they wish they'd known about the free tier before cancelling completely. If you're cancelling purely due to cost but occasionally enjoy the service, downgrading to the free version might be worth considering. You can always cancel the free account later if you're not using it.

What happens to your playlists and data

Something many people don't realise until it's too late: when you cancel your Deezer subscription, you'll lose access to your offline downloads immediately at the end of your billing period. Your playlists remain accessible if you downgrade to free, but you'll only be able to shuffle play them.

If you've spent time creating playlists you want to keep, consider exporting them before cancelling. Various third-party services can transfer playlists between streaming platforms, which is useful if you're moving to a competitor.

Final recommendations

Based on feedback from hundreds of former Deezer members, here's what works: plan ahead, use Recorded Delivery without exception, keep meticulous records, and follow up if you don't receive confirmation within ten working days. These simple practices prevent the vast majority of cancellation problems.

Remember that subscription services rely on people forgetting to cancel or finding the process too difficult. By following this postal cancellation method, you're taking control of the process and ensuring you have legal proof every step of the way. The small cost of Recorded Delivery is nothing compared to months of unwanted subscription charges.

Ultimately, cancelling by post might seem old-fashioned in our digital age, but it remains the most reliable method for creating an indisputable record of your cancellation request. Whether you handle it yourself or use a service like Postclic to streamline the process, postal cancellation gives you the strongest legal position and the greatest peace of mind.